Travelers beware. All the sheets and pillows have stains on it, the bathroom floor was wet upon entry, and it seemed like something was leaking. The room is general was old and not so clean. Our check-in process was not good, the manager tried two difference credit cards and the machine won’t work, so ended up asking to get on their WiFi so we can book through Expedia. The manager was hesitant because he said Expedia charges a commission. There doesn't seem to be another option, and after booking online, he was hesitant in giving us the room even with our confirmation number. The music in the garden was incredibly loud, it seems like there was a party going on, so we asked front desk when it will go until. They said probably 3AM and that all the rooms can hear music, so we wouldn't be able to switch to a room further away from the music. We have a flight to catch at 6AM the next day. Would not recommend this hotel at all.

Travelers beware. All the sheets and pillows have stains on it, the bathroom floor was wet upon entry, and it seemed like something was leaking. The room is general was old and not so clean. Our check-in process was not good, the manager tried two difference credit cards and the machine won’t work, so ended up asking to get on their WiFi so we can book through Expedia. The manager was hesitant because he said Expedia charges a commission. There doesn't seem to be another option, and after booking online, he was hesitant in giving us the room even with our confirmation number. The music in the garden was incredibly loud, it seems like there was a party going on, so we asked front desk when it will go until. They said probably 3AM and that all the rooms can hear music, so we wouldn't be able to switch to a room further away from the music. We have a flight to catch at 6AM the next day. Would not recommend this hotel at all.

I had the worst experience in this hotel. After booking a room on Hotels.com and paying the sum required, the receptionist denied to let me check inn unless i paid more. He said I paid less than what they wanted to earn and he needed me to pay twice that. Redicoulessness of whole situation was that there were customers waiting for room and i think he wanted to give them my room and charge them double. After disscussing with him for hours and denying to leave, he called the manager and two other staff at the hotel and it took me probably 3h to get the room. How is it possible this hotel has four stars? No wifi, very poor breakfast and demanding a customer to pay more at the check in? Never heard somthing like this before. I hope Hotels.com will remove non professional hotels like this from his page, since we use this page alot.

Staff are great, the mininhat wasn't working, nothing really in the hotel rather than sleeping and breakfast, the location is wonderful

Staff are great, the mininhat wasnt working, nothing really in the hotel rather than sleeping and breakfast, the location is wonderful

I have been staying at the mosaic and they have tried to maintain the standard, but something needs to be done for the breakfast

Front desk couldn't find reservation and internet was down so couldn't even look me up!!! Arrived in Addis at 1am and they had already closed the doors so had to knock several times. Whole experiment was bad for a 4 star hotel!!!

I stayed at this hotel because it was close to our office. I checked out early because I had to go another office location in Ethiopia. I am still trying to get a refund from the hotel almost a month later. The owner kept saying she need to talk to Finance to get me a refund and that still has not happened despite several trips to the hotel. I will not be staying there again.