Breakfast, not able to find staff for plates or service, ask other employees for assistance. They didn't help and continued to serve breakfast for themselves. Stated they don't speak English and spoke to employees in Spanish, but still were not interested in helping.

It was good. The rooms were nice & clean. One of the front desk clerk could have had a smile😄 and been a little more friendly. I don’t know if she was having a bad day or what. But I was there for surgery the next morning. I’m currently dealing with breast cancer. Sometimes just 😊 lift people 🆙

It was a immediate family reunion. The accommodations were superb.

Room was very nice and clean. No soap in the shower and the shower dripped but that was the only negative.

Wonderful experience. We'll go back and use hotel.com again.

Great

One of the nicest rooms I’ve ever stayed in for that price. Spacious and clean.

EVERYONE WAS GREAT!

Beautiful hotel. Wonderfully decorated. Every detail Nice breakfast, friendly staff

Soft sheets 😁

Lots of food options but many boarded-up businesses.

Spacious and well-appointed room. The full kitchen was very convenient.

Staff was great. Room was great.

I loved all the staff her, they were very friendly and the rooms and hotel area was very clean

We’ve stayed here numerous times. The rooms have full kitchens - minus an oven. Its perfect for long or short stays.

Parking felt unsafe at night

Very nice.

It was great, breakfast was amazing

The room was fantastic. Check in was easy and quick. Appreciated parking just behind hotel. But something the hotel could not control was the motorcycles and hot rods up and down the street with music blaring well into the night. My next stay I will ask not to be street side. Plus kids were running up and down my hall laughing and slamming doors. Was hard to go to sleep but the bed, bedding, and ceiling fan were great!

All staff were friendly and inviting. Extremely accommodating with having to extend our stay. Will definitely chose to stay at this property again. Thank you!

The Worst Hotel Experience I’ve Ever Had! If you book through a third-party service like Expedia, be prepared for subpar treatment. This hotel clearly prioritizes direct bookings and treats other guests like second-class citizens. The hotel’s website claims they offer on-site parking for $15 with limited availability, so we arrived early to secure a spot since my father is handicapped. At 4:30 PM, we were told parking was fully reserved. After speaking to the manager, she admitted they prioritize Hilton members and extended stay guests. After a lengthy discussion, she reluctantly gave us one parking decal for my father. Once we parked, our room keys didn’t allow us entry through the back door. When I reported this issue, the staff casually said it “sometimes happens” and suggested the batteries might be dying. Right after, I watched two other guests use their cards with no issues. I had to go back to the front desk, where they finally reprogrammed our cards, allowing access to the back door. The inconvenience was brushed off as “unintentional.” Despite booking two rooms on the same reservation, they placed us on different floors—one on the 4th and the other on the 7th—making our stay even more inconvenient. To top it off, we noticed several hotel employees parking in handicapped spots, which is completely unacceptable and shows a total lack of consideration for those who actually need them.

The manager Tracy is amazing. Remembered our names, very upbeat even sang karaoke at happy hour. She’s a real credit to the hotel.

The hotel staff were friendly and helpful. Wednesday night reception with entertainment was a nice touch. Breakfast buffet was just OK. The locations is great for UAB facilities and many eating choices

Amazing and friendly

The parking costing 25- bucks should be advertised and the fact it is not in a real safe place to have to walk a quarter mile to retrive your vehicle!

Staff was friendly and room was clean!

All was great.

Great hotel

Good experience

Nice breakfast, suites, and staff!!!

Air conditioner was not working upon check in. Desk staff not friendly. No air-conditioning in common areas.

The room was very clean and the staff was very helpful and professional.