great customer service. not too new, a little older but still nice. the rooms have a fan which is also great!

Staff was super nice, great hotel breakfast, but our room felt dirty and the sofa bed had stains. Also guests next door to us were so loud playing music, and banging on doors and making a lot of noise it made it very hard to sleep. Property was convenient and surrounding area wasn’t too bad.

The carpet in the hallways were really dirty. The staff could also be a little more attentive. Other than that all was fine .

Couch had hiuge stains and room was not recently cleaned or dusted . Fridge had stains on handle and so did the dishwasher .old nasty Q tip from prior people under bathroom sick . Faucets were dirty .

Great place to stay very clean friendly staff only reason for the 4 star is only because they charge you to park there which doesn’t make sense besides that I would highly recommend

I didnt like the fact

The room itself was great for the amount of people we had. It was slightly dirty when we got there. Sofa cushions had stains and bathroom wasn’t too clean. Staff was nice and very helpful. Location was pretty good, about 30 min from all too attractions.

The room was dirty, the floor had sticky spots. The toilet tank was splashing water. It was 3 am when this happened, so I tried to fix it myself, as my family was sleeping. I told the front desk before i left but they only offered sorry. I had a rough night

Wonderful Experience

I brought my 3 kids and fiancé here for the 4th of July 2024, we stayed from the 1st to the 9th. I have 6y boys and 8y girl, the room on the floor above us was blasting music until curfew time so 10pm: the pool never got cleaned or the pool water refilled until I asked them too, the pool went 3 days without cleaning. And people still swam in it. Nasty. The water was so murky you couldn't see the bottom of the 5ft pool. There was never any pool towels and when you ask them to bring some down it takes literally all day for them to bring you down pool towels. The room service was horrible. I asked them to change sheets when they would come in. It took them 5 days before they decided to change the sheets and I asked every single day for them to do it. The house cleaning staff doesn't sanitize their mop, when they mopped my kitten area nd the bathroom tile, it smelled like nasty old diapers. I asked the front desk about it and she said sometimes they don't change the mop out and clean it after a couple rooms, so that means they are cleaning everyone's room with a dirty nasty mop, spreading germs and stinky smells everywhere. Every time that the house keeping would come they would take all of our towels, I had to call and request over and over and over for 5 towels from house keeping to be left and placed in my room because they wouldn't replace any of the towels they took when "cleaning". They had faulty wires in the fire alarm system and it went off twice in one night @ 4:30am.

Close to the highway, free breakfast are a plus. Cleanliness of the rooms, pool area are negatives.

They were very accommodating with any needs or requests that we had. Very nice and friendly breakfast staff. They were amazing at getting food refilled. Loved the kitchenette.

We really enjoy this hotel, my family and I have been going the last few years every year in July. We just noticed this year it was very unsafe and not as clean. We had to have our room replaced because the first given was dirty, greasy and you can tell it was not kept well. The cabinets were broken and signed and so was the sofa. Trash was not removed. Thanks to Chelsea for relocating us to a new room.

It was a nice stay, unfortunately for our room the restroom mirror did not work, shampoos falling off the wall, crumbs on the floor, and phone did not work, humidity was insane in the rooms. And unfortunately we did not get any sleep on July 5th. Fire alarms went off, TWICE. Which made us insanely tired and felt like why did we even get a room to not sleep. Rooms are nice aside from the broken appliances and uncleanness. Breakfast is amazing as well, as the service and freindliness of the front host.

Nasty dirty shower curtain smelled horrible, the breakfast was exactly the same for 3 days in a row

Always enjoy the room and the breakfast customer service at the desk could be more friendly

It felt safe. My room was the issue.

Yasmine and Clarissa were so helpful during our stay Breakfast was amazing Thank you

N/A

Rooms are decent but the carpets have got to go. Not a bad hotel. The location is great. They didn't quite keep the decaf coffee coming but all in all, not a bad hotel. Not as good as the San Diego Homewood. The smoking section outside is in a bad spot.

The staff was really nice an accommodating to my family

Do not book the room was terrible they are not clean at all rooms are nothing like they say at all customer service is terrible

LOVED IT NICE AND CLEAN WE WILL STAY THERE AGAIN

Everything was great. Just wish the pool was open.

My partner and I stayed here for my surgery recovery for a week, hoping for the comfort and convenience being advertised. Arrived to find a flooded/leaking bathroom and water shut-off. Despite attempts to fix it, the issue persisted. We had to rush to another hotel for a shower before surgery because the water remained shut off well into the morning… Returned to still leaking/flooded bathroom post-surgery. Fire alarm added to stress… no actual smoke or fire, but I passed out from the pain and distress of getting downstairs fresh from surgery. Finally moved to another room after complaints of three more instances of flooding/leaking. Laundry services were expensive. Free breakfast was fine but did not make up for the rest. Honestly a nightmare. Not worth the price or star rating.

The staff was great and my stay was going really well until the fire alarms, which were false alarms, went off in the middle of the night/early morning. Other than that, everything was good.

My family stays at this Hotel frequently, use to be a favorite. This time I was over charged, house keeping entered rooms as soon as we left when we didnt request any maid service. Took towels that didnt even belong to them. Hotel staff also walked in on my family twice. When I checked out, I noticed they rebilled me for the night I prepaid. I called to get billing fixed, was treated extermly rude and hotel staff blamed Expedia. Saying Expedia sent them my credit card info and advised the hotel to rebill me. Expedia even called and was hung up on several times by the front desk. I am still waiting to hear from Management with Hitlon. I am quit shocked with the turn around this hotel as taken.

Couch was dirty but everything else was good.

Great location, very good breakfast, the only negative point is the parking lot, which is very crowded and sometimes we have to park the car very far away

The property was well maintained. The staff was friendly.

You have options for eating and grocery shopping within a mile radius of the hotel.

Great staff. Very responsive. Had issues with toilet and shower head.