Soccer game

The hotel was simple and modern and clean. The receptionists were cold and unwelcoming, when I asked whether our room was by an elevator the receptionist made a face like I bothered her for asking that simple question. I made my reservations on the hotels.com app it and said it was for a king sized bed suite however when we finally arrived to the room which was at the very end of the hotel level floor, it was a room with two full sized beds. I called to the front receptionist to confirm if maybe they gave us the wrong room but she said it was reserved as two bedroom suite, but yet on my receipt it stated for a kind size bedroom. Again the receptionist lady gave me rude attitude and told me that it wasn’t her problem and for me to call the 3 party app that I used to make the reservation with. It was on a Saturday afternoon after 6pm, so how am I supposed to call an app customer service line to speak with someone just to verify if I was in the wrong in the situation or did they get it wrong. It left my trip in a bitter and uncomfortable situation where I had to just deal with it cause we had an event to attend that evening. Overall i won’t be booking at this hotel again. Horribly rude hospitality vibes is not okay.

Very with cleanliness customer service very friendly staff make you feel welcome.

To the Embassy Suites Management. I would like to express my sincere gratitude for the Embassy's exceptional hospitality and service during my stay. The comfortable accommodations, and impeccable housekeeping exceeded my expectations. The entire Embassy staff were all very professional and polite. I was particularly impressed by Vanessa and Ruben. The dedication and commitment to professionalism they both demonstrated is commendable and should not go unrecognized. Their attention to detail and commitment to customer satisfaction was outstanding. Thank you everyone for a delightful stay. Scott Navistar-Inc

It was a great stay and great service.

Awesome service

Very nice property and very friendly staff and room was beautiful

It was all great. The pool was a bit small though.