If you think you booked through Hotels.com and get the kind of service provided by a “normal” hotel, you are wrong. We booked a 6-day stay and had to ask for clean towels and toilet paper. According to the staff “we don’t provide housekeeping services for short stays.” The instruction in the room says “our staff is at your disposal for booking taxi, private transfer…,” but when we asked for booking a private car, the answer was “no.”

It is a very comfortable suite, spacius and clean.

They don’t tell you in advance of your stay that you’ll need to be on WhatsApp for the check in process. The info on their booking doc says that you have to check in at their office which isn’t correct. Had to prompt them at 15:45 for the info (after check in time) as I’d heard nothing. Funky smell in the apartment. Very dated and uncomfortable sofa. Blinds are wafer thin linen in the bedrooms and they let al the light in. Tv didn’t work- all the Chanels were missing. Lamps in the bedrooms didn’t work. The bathroom fan was louder than a plane taking off! Mould in the shower, lots of in grained old mould. On the plus side there is free coffee! They let you leave your bag with them after check out and will also ring for a cab for you. Nice high ceilings. Toilet paper wafer thin. Fabric conditioned towels so they don’t really dry you! It was so bad I couldn’t take a photo of the place. No view. One room has an air conditioner outside unit by the window. Too expensive for quality.

We absolutely loved our apartment & despite being on the 2nd floor without a lift we had a great time. The facilities, the position (so close to the old town centre) were great. The apartment has a concierge & was able to order taxis etc, help us with the heating etc. l would recommend this apartment.

The property is in a great location, is in walking distance to everything. Is very comfortable place to stay.The hosts are fantastic and are willing to help you with all your needs. Highly recommend staying here.

Brilliant location, two minutes from the two towers and close to Piazza Maggiore. Close to great bakery, small supermarket and good cafe and restaurants all around. Agency were fantastically helpful. Brilliant welcome, booked taxis for us and helped with restaurant recommendations. Apartment very spacious and spotlessly clean. Really good shower (separate from main bathroom) but in a very cramped area up steep steps off kitchen. Apartment on 2nd floor and no lift but help with suitcases when we arrived. Noise at night in twin bedroom from outside.

Good location, good host. Comfy stay

The apartment was close to everything (including plenty of grocery stores) and has plenty of space including a very well equipped kitchen. The guy who gave us they keys was really helpful and gave us plenty of good suggestions for eating out and gelato. It is in a student area but it was nice and quiet when we were there (end of June).