Safe location for a solo traveler

Beautiful room and comfort bed

Nice

Third party parking so parking is not included which is outrageous. Of course breakfast is not included as well. Those are my only two complaints.

Very friendly staff, very accomodating. Nice hotel, clean.

The bed was so comfortable.

Friendly staff!

As advertised

Safe, quiet transportation

Thank you for a lovely stay

The hilton was great. Very clean, lots of amenties. Quiet very luxurious for the price. This is my place to stay now for my business.

Overall good experience. Might stay there again if its again near where I need to be located in town.

Upon arrival, the porte cochere was occupied with a large white van, which was transporting guests to the hotel. Unfortunately the driver was inconsiderate of the other hotel guests, and blocked the entire area with the van, causing guests to have to find a parking spot far from the entrance to check in to the hotel. Extremely challenging if you have luggage and mobility issues. Once inside, we had to wait 15 minutes before a front desk agent arrived to check us in to our hotel room. The agent was rigid and stoic, and offered no remorse for our wait time. It was quite a shock to see the name badge Alisha Davis as the front desk manager who was processing my reservation. Zero personality, and borderline rude when I asked a few clarifying questions about thier 3rd party pay to park qr code. She did not offer the wifi password, and when asked, was extremely curt and condescending. I am shocked that any hotel would put someone like this up as the face of their hospitality services, especially as a manager. At least she was consistent, as I witnessed her mistreat all other guests that approached her. Once we got to our hotel room, we were met with a dirty room, with a lack of detailed cleanliness in key areas. I tried to upload photos, but the app isn't functioning foe photo uploads.This hotel is right next to a busy freeway with loud cars/open exhaust racing by at all hours of the day and night. I will never, ever stay here again.

The property was in great shape. However, the hotel sits right over a major freeway, so be prepared for traffic noise. The air conditioners are load too.

I didn't like the fact of thrird party parking fee!!

Everything was better than expected.

We had two stays in this hotel both were great. Front desk help was really accommodating and kind. It was all 5 stars except paying for parking with a threat of towing. I don’t mind paying for covered parking or valet but $10.00 for a basic parking lot in the midst of the desert seems like a stretch for revenue. They make you download a parking app and pay on the app. If you don’t they will tow your vehicle. It’s a 1 star from this traveler for parking fees.

The property did not have keys because of the internet outage

I would 11/10 stay here EVERYTIME I’m in Phoenix!

the hotel was in really good condition, everyone was kind and the time i actually needed something from the front desk they were very prompt. the gym was well kept and clean and so was the pool area! Will rebook next time.

We absolutely loved our stay. Never had a problem with parking either. So many great amenities too!

very clean and staff were helpful

Breakfast was too expensive. Staff was average. It took a long time to get hot water.

Beautiful, simple and affordable. The staff was amazing too

Pretty clean and very well maintained

Staff at check in was excellent, went out of her way to get us checked in. I was very pleased with her, thank you..

Best customer service ever

Great location

no one was at the front desk. waited 20mins for someone finally showed up

Very noisy , being that room 435 is by the freeway,all three nights were not restful at all. So I don’t suggest you stay on the 4th floor from 430-450 think is all on the freeway side you will for sure not get a good nights rest.

Everyone and everything was awesome. The hotel staff was very friendly. The pool and the hot tub was very enjoyable. The staff was very friendly. I would highly recommend it to anyone who is looking to stay in the area.

Morgan the bartender went above and beyond to ensure we had a good time while hanging out at the bar. Everyone who worked at the front desk were very courteous, friendly and helpful in making sure we were comfortable during our stay. We will definitely return.