Not recommend

Service was awesome, we arrived very late and she was very accommodating and helped us with a small issue right away. The room was not as pictured but still nice. The pool was completely drained while we were there, wish we would have known this before we arrived, as it was one of the amenities we were really wanting. The location is very good.

It is a quiet, safe place to stay. Big rooms with a comfortable bed. Staff was accommodating and friendly. The manager lives on the property and was always just a text away. Only thing that was disappointing was the pool was out of commission for repairs. I would definitely stay there again.

I'm sorry to say I didn't get to stay at the resort. My review is soly based on the fact that I broke my femur bone 3wks. before check-in and they wouldn't refund my booking. I had doctor and surgery report to varify incident. I had doctors order to stay off leg with no bending for 6-8 wks. with a plate and screws in my leg. Very disappointing.

The property is undergoing renovations and it's a very chilled and relaxed operation. The location was great but it was very expensive. The staff were great and were able to fulfill most requests.

Location...Location....Location. Steps away from North Beach and easy walking to many great places to eat. Alec is a wonderful manager and readily available if you have questions, need recommendations for places to eat or things to do. Will definately return to Hotel Paradise on our next trip is Isla Mujures!

Great sleepy place- it did the job for a hangout and location.

Great location, nice quiet property.

It's a secret place near the beach and main street. Our room was very clean and quite. Alex, the owner, was very nice and helpful. Definitely would come back!

Really friendly helpful staff. Clean room. Cute little pool. Near the beach. Really enjoyed our stay

We liked the location and the room. We would be gone all day and come home to get ready for evening and maid was cleaning room very late in day so we had to go wait by pool. There is no one in the front desk area for the 15 days we were there. The only time we saw the “manager” Alex was when someone was checking in.

Beautiful artwork. Peaceful and quiet. Alex the manager was always available and quick to respond.

This property was lovely and the service was top notch. The interior is a little dated, but the rooms have everything you need and you can’t beat the price or location.

The rooms were clean, bed was very comfortable. Overall the property seemed quite run down and very outdated. There is a hot tub near the pool but it was in horrible condition. If they aren’t going to keep it up they should remove it. Also the common areas / buildings were very dilapidated and run down. I’m sure this was a stylish hotel “back in the day” and it has potential to shine again ….. but needs investment and attention in my opinion.

Staff totally unhelpful. Room had very noisy and malfunctioning AC. Look elsewhere!

I rarely give bad reviews but I hope this serves as a warning for others looking to not be scammed and waist their money. I booked this hotel because I wanted a gym and kitchen to use, as I have dietary restrictions and prefer to cook my own food as restaurants often do not provide feasible options. In the gym, not a single piece of cardio equipment in the gym worked properly. All weights and machines were fully rusted over. The pots and pans in the kitchen were unusable. By unusable, I mean the teflon was completely scratched off exposing any food or water to more than 9,000 micro- and nanoparticles, potentially contaminating food with harmful chemicals, according to a study by researchers from the Global Centre for Environmental Remediation. I asked if they had any pans that were not scratched and they said those were only type they had. There was also mold growing on the walls. I ended up leaving 2 days early and explained my concerns to management and asked for a refund of the remaining 2 days I would not be there. They did not refund me and could have cared less about any of the concerns I addressed. I contacted Expedia trying to get a refund for the 2 days I did not stay there and was eventually ghosted. This is very overpriced for what it is. I do not think it is worth the money and view properties like this that boast amenities like a gym with no usable equipment to be dishonest and a scam.

Highly recommend

Property convenient to north beach. It’s large and has everything you need

Beautiful beach but very crowded. Spacious room in a single story hotel on a large downtown lot. Staff is excellent. This property is kept very tidy compared to some of the other areas and lots downtown.

Great quirky property. Alex was a great host and met some wonderful folks there. Thank you for this paradise!

An amazing location. You will it here and Alex is the best host. Would stay here again for sure!

The property is a little gem in a great location. It’s not a big fancy resort, it’s a quiet, private place with only 12 rooms and a clean pool. It’s very close to Mia reef beach and the beach bars. Beautiful street! The property manager Alex is definitely a reason we enjoyed our stay so much. She was very kind, accommodating and handled anything we needed. 6 min walk to the best beach you’ve ever seen!

Great place to stay. Super close to the beach, right next to food cart street, and a close walk from the ferry. They had the key in the door ready to go; so nice and quiet. Going to stay here again.

Great hotel, nice and quiet. Staff is fantastic

Love this Hotel, very nice pool and quiet, great weight area for exercise

We loved the proximity to Playa Norte and restaurants. The property is unique in its quiet, laid back atmosphere. The grounds are lovely and feature fun art and sculptures! The pool is perfect and well maintained. Staff was pruning coco palms when we were there and Alex offered fresh coconut which was so delicious and appreciated! Massage avail there on premises - super nice. Loved the close by coffee and street tacos and close to cart rental as well as stroll to ferry. We will book here when we return - also will be great for larger group

Mixed feelings, here’s why. The bad: The property it’s self is need of some love. A few items are either outdated or not working as intended. The good: The staff was very attentive and pleasant. The location is EXCELLENT! Within a short walk to one of the most beautiful beaches of Isla Mujeres, shopping, dinning and bars.

At Hotel Paradise Suites, their rooms are very spacious; staff is friendly and courteous. My husband and I received excellent customer service from all their staff members. We loved our stay. The Hotel is walking distance straight to Playa Norte, the best Beach in Isla Mujeres. And, most importantly, right next door to the Best Tacos in IM, as well! Tacos El Paso, are so delicious, we ate there almost every morning and night.

My mom and I stayed here for a week. We had a lovely time! Super close to Playa Norte, shops and restaurants. We enjoyed the pool and massages from the lovely massage ladies:) Seriously, one of the best messages I’ve ever had. Our best form of communication with the front desk was via text, thought that might be useful info… We will definitely come back! We LOVED how artsy this stay was, lots of sculptures and paintings. ¡Gracias! Hasta la próxima

There were bugs and plumbing issues. However, Alex was very accommodating and helpful.

This is the perfect place if you enjoy a camping experience. The door of the room goes to the outside. Insects and lizards come into the room from under the door. It is very well located, 1 min walk from the beach but the premises are not very clean. The sheets had stains on them. We didn’t think it was worth the price.

Great please for a relax vacation on Isla Mujeres and to close to the beach. Definitely I’ll be back.