The pool being closed in the middle of the summer when we had a group of kids there was very disappointing

Overall pretty good… the cups didn’t seem restocked in the room, there weren’t enough towels, but when we asked for more we got them, the food options were kind of meh for breakfast… but overall a good experience.

Excellent check in experience - friendly young man at the counter. The only downside was the tornado warning. However the staff were professional and knew what to do, which is a feat at 1:45 AM... Power was out all night as a result, but that's obviously out of their control. 10/ best hotel for waiting out a tornado.

Great place

Unique to the property is a friendly, accommodating, responsible staff. For some reason, i eas not put in the room with accommodations I booked. The hotel was full so we had a less comfortable stay the first night. Fron desk worker Sam called his manager Jacob who arranged a resolution for the second night, communicated with me and expedia through the situation. The property itself was nice but could use some maintenance attention to refresh a few things. There are convenient places to walk and eat if looking to grab a bite. The breakfast staff was friendly and accomodating. I would definitely stay here again due to the staff making the experience a positive one despite the reservation issue.

Crappy pillows. Need some firm ones to go with these soft flops. Few small issues that could happen anyplace that are forgivable. The AC could let you hang meat in the room when on. Had to turn it up to keep the frost off the windows 😉

Overall, clean and comfortable

Wonderful place to stay. Very pleased.

Very comfortable, the room space is very well organized for all the in room amenities. I know this may seem silly to list as a drawback, but the only mirror is the room is in the bathroom and the lighting in the bathroom isn’t great. It’s just makes getting ready a bit difficult with two people.

Hotel had a travel baseball team come stay and kept us up all night partying on the patio. Staff was unable to stop them and do anything about it. Inebriated adults stayed next to us and kept us up two nights in a row. Staff again unable or unwilling to do anything about it aside from "I am sorry about that". Room was infested with ants. Breakfast service one morning was 45 minutes late. We had planned on the service being available to feed our kids before an endurance sports event. Stay at this hotel was miserable and negatively affected our kids ability to perform at the events we travelled to Fayetteville to attend. Hotel staff unable to control the large group of drunk partying guests.

Minus a couple starting issues with checking the stay was great

overall a good experience, clean, safe

Stayed for one night. Pros: Fairly decent and clean hotel and room. Breakfast was good. Cons: People in the dining area lacked good communication. Probably because English isn’t their first language? They just stared at us when we got there. Lol. Body wash in the shower was empty. Room felt a little too warm so we turned on the A/C which auto shut off that left us uncomfortably sleeping in a very warm room. At check in, CC was charged $50 for incidentals. We took 3 bottles of Ozarka and told front desk to charge it to our room. They ended up charging us $36 for the Ozarkas because they only gave us back $14 after we left. Wow didn’t know 8oz bottles of Ozarkas cost $12 each! Also the person who checked us in wasn’t very happy that we came from an Arkansas town that he doesn’t like. Why be such a big-city snob? That wasn’t the friendliest customer service for sure.

Very clean! Easy room to navigate.

Very friendly staff. Nice rooms.

Not enough help at front desk, long wait to check in and/or ask questions. Did not offer room charge for waters, none provided in room. Lobby not clean. Elevators, not clean, floors need repaired. Cleaning service did not replace in room coffee or cups for next morning.

The bed was not super comfortable.

We really liked the hotel. The only downside is the lack of a K cup coffee maker in the room.

One of the desk agents was very unprofessional and unhelpful. She knew nothing about Bentonville and seemed as though we were interrupting her by asking questions. Restaurant and bar were advertised but none was available. The breakfast buffet was very limited. We did not realize that we would have to take an Uber to get to Bentonville.

Very clean and the staff was very friendly

We loved staying at this hotel for 4 nights. The hotel was super clean, awesome staff and excellent breakfast. "Melissa" was a great employee and very accommodating.

Breakfast was disappointing. Room was small. Asked for some ice for our cups and was told the ice is in the fridge in our room, but we had no ice as there was not an ice cube tray in the room. Front desk clerk did get us a cup of ice from the kitchen. Bed was comfortable.

Desk staff always nice, professional,&helpful! Clean and comfortable

Nice and quiet. Easy to get out

Loved staying here! The room was so comfy and aesthetic. Very clean and great service

Nice place.

Convenience but attention to detail needs work

The description of the room I booked said that it sleeps 6; 2 queen beds and a sofa bed. The sofa bed was not a pull out sofa it was more like a loveseat for someone to sleep on. Very disappointed in that room description. It did not sleep 6 comfortably. There were 3 people in one of the beds instead of 2 on every bed. When we talked to the front desk, they were friendly but not helpful. They only said they weren’t sure why the descriptions say sofa bed since only a few of their rooms had that option. They offered another room but one that only had a king bed and a pull out sofa. Didn’t solve our problem at all! They were very nonchalant about it as well. Just a frustrating issue with no available remedy.

We got a king bed studio room and I really liked that it had a kitchen sink and even dish soap. 2”We had our daughter with us and it was great for washing her bottles. Would have been a great place for a longer stay. It appeared very clean and very modern. Would definitely stay again! Nice and quiet as well.

Great breakfast, very clean, functional room and a comfy bed and wonderful pillows.

This is a very nice hotel. The suite was perfect for a one night stay with my two grandkids for a visit to Crystal Bridges Museum. This would be perfect for a business trip for one person. The suite had a downsized full kitchen, well stocked, a large bathroom (shower only), and a separate bedroom. The bed, couch, and desk chair were all comfortable, and the rooms were clean and big enough for the three of us. The free breakfast was good, with several different things to choose from. The only recommendation there would be to have a child friendly (fruit loops, captain crunch, etc.) cereal available. Two people could easily spend a week here. We didn’t use them, but there is also a large workout room, an outdoor pool, and a fire pit area, as well. The staff was friendly, helpful, and acted as though they were actually happy to see us. We got in from our visit to the museum very late since we were there to visit The Listening Forest Exhibit (absolutely wonderful), there was no milk available in the lobby store, so the fellow at the desk, that night, went into the kitchen to get two cups of milk for my grands. Wonderful service, and a great location to visit the Bentonville area.

This is a very clean, modern hotel with great staff and beautiful rooms. Best breakfast for a hotel too.