I only stayed one night, but would gladly have stayed longer. Everything was perfect!

I stayed here whilst attending a concert at the Uber Arena. I chose it mainly for its close proximity. Its location is really its main selling point with, not only the Arena being so close but also the Uber Eats Music Hall and many local amenities - restaurants, shopping mall and being a stop for sightseeing tours. As to the hotel itself, it's modern and clean and well maintained. But the service was not the best.. the reception staff were rather offhand and seemed distracted. The breakfast seemed to deplete rather quickly. Many of the more popular items weren't replaced. And there were no evening meal facilities of course. But my stay was comfortable and convenient. Which is more than other hotels

### Disappointing Service at a Conveniently Located Hotel The hotel's location between the Berlin Wall and the Uber Arena is convenient. The room was clean and comfortable but lacked room slippers, which were not provided even upon request. The breakfast spread was adequate, but the staff cleared food too quickly, even when it was untouched, leading to unnecessary waste. They claimed we could always take more, which seemed quite wasteful. Unfortunately, the service and staff attitude were terrible—the worst I have ever encountered. The staff were disinterested, rude, and never smiled. I couldn't help but wonder if this treatment was due to my being Asian. I expected better from a Hilton-branded hotel. Due to this experience, I will not return, especially since there are other options in the area. Such a shame.

The staff was very attentive and helpful.

X

Staff were so delightful from my very late check in to the breakfast staff and all the front desk . Interesting area and it was easy walking along the river.

Super Hotel.

Clean and nice

Great stay all round would highly recommend

I would stay here again. Very quiet in the room. Firm bed but comfortable. Could have done with more tea/coffee/milk. Breakfast choice was good and plentiful. Location by Mercedes Benz arena was ideal for a gig. East side gallery right outside. Bus stops very nearby and a few mins walk to two train stations.

My room was great and clean. Breakfast was excellent, and checkin and checkout worked smoothly without any problems.

Great service and location

We had a bunch of things arriving to the hotel before arrival. Staff dealt with it brilliantly and were very helpful. Comfy beds. Pillows better than most German hotels!

All in all perfect.

I must say, the staff was absolutely amazing!

The hotel is perfect except the shower, water flows like it's leaking

Staff were friendly and helpful. Room was small but clean and comfortable. Breakfast was good. Close to restaurants and bars, and the hotel bar was nice. River and stretch of the wall across the street.

Really great hotel, nice breakfast, nice rooms, nice staff and great restaurants and shopping nearby!

Excellent service and friendly staff. Definitely a place I would go back to.

The hotel is modern and very clean. Very good the breakfast! There isn't a fridge in the room. The position is ok: you arrive in the city centre in 15 minutes with bus and the airport is 30 minutes with train. The staff is very kind and skill. Highly recommend!

Was a good experience for most part staff was kind and breakfast was excellent. Great location with beautiful view of berlin wall and walking distance of train stations. The plaza and mall next to hotel had excellent food and shopping options. Overall had a great time in berlin and a mostly hassle free hotel. Had some trouble with cleaning staff forgetting to clean after we asked them to comeback later due to some late starts on our part.

Wonderful staff, great place to stay. Close to many sites. Mattress was rather firm😕

The staff was very friendly

Didn't like that I had to pay each day to park.

Good guest service

Amazing stay, friendly staff, fantastic breakfast (including vegan option), amazing location and a view of the Berlin Wall from our room

Breakfast is pretty bad. No cleaning. The gym is good.

No daily cleaning due to, what they said, energy prices. If they don't want to vacuum at least bed could be made. The price of the hotel should then be lower which was not the case. I asked at breakfast for fried eggs as I cannot eat the scrambled as it contains milk. It is the first time a hotel rejects this. I would expect a bit more for this priced hotel.

The room, though slightly small, felt perfectly sized and furnished. The room was clean, modern and "inviting". The staff were nice and helpful, and the breakfast was pretty good as well. The hotel is right next to the remains of the Berlin Wall, as well as an iconic bridge, various restaurants bars and a small shopping mall. The hop-on hop-off sightseeing busses also stop very close. Public transport is close and relatively easy.

Great breakfast included in the price, great staff

This was our second time at the Hampton Inn ESG, and it was every bit as good as the first. Super swift check-in, and contactless check-out. The rooms, lobby, reception, dining room, and toilets were all spotless. Great choice of hot and cold breakfast items, with generous breakfast window of 6am-10am. Less than 10 min walk to either Ostbahnof, or Warschauerstraße for transport links. Another fabulous stay. If we return to Berlin in the future, we wouldnt hesitate to stay here again.