All was good

We had inconveniences like access to the room because of low lock battery and upstair bath leaking but were very well handled by the Enclave staff. All employees at the property were very proffessional, attentive and respectful

Very good

This beachside retreat is a great spot to relax, though the service at the Enclave beach area was inconsistent. I recommend addressing late check-ins with your front desk. Initially, I was informed I could check in late for a fee. However, upon returning with my wallet 30 minutes later, I was told this option was no longer available and had to do it immediately due to housekeeping policies observed through cameras, which seemed confusing. My overall rating is primarily influenced by this particular interaction. Additionally, the quality of the food could use improvement. The lunch buffet, particularly the meat and fish, was disappointing with rushed and undercooked servings. It's concerning as someone might fall ill at your establishment if this issue persists.

All inclusive a very good option. A few staff were not dedicated and welcoming.

Miriam and Jaqueline at the spa were the best ever!!!!!! They should be recognized! Also Millie the bartender in the enclave pool was spectacular! We stayed there all day because of her! Also Mario in enclave was great ! The entire staff was great!

I was at the Enclave adults side of the hotel. First, no entertainment at all for young people after 11pm. A boring Hotel more suitable for old people that sleeps early and wake up early to read at the pool. The bars close early and you only have the 24 hour room service (food only) free of charge for "Enclave "only. There is a restaurant at night called "Chinola" which serves charcoal food near the beach that when it starts raining you have to run inside and the waitress had to run with the food,it was a bad experience because it rained almost everyday at night. It's a restaurant that should be change to the morning and the dress code should not be elegant because high heels on the sand is not that great. The casino is sad and boring but after 11 pm there is only that or a small room at the end of the hotel far from the adults side like really far that have loud music until 2 am. The food is 3/10 at the buffets, both, the only good restaurants that have 10/10 are the Peruvian restaurant and Sakura. Last but not least, there was wriggles in the water of the ornaments with plants at the room, I reported it the first time thought room service, the second time with a concierge at the lobby and third on the next day I got the plant and gave it to them myself after putting repellent in the water and putting it outside so the mosquitos don't emerge from the water and prevent mosquitos from biting us. Boring Hotel...

the way to treat the guest ,,,,the best

Excellent service and resort

I’ll return to this resort again my vacation was amazing. I feel welcome and safe. Everyone was very professional, great hospitality, food great and beautiful resort ❤️

It was my first time traveling to Dominican Republic and it definitely won’t be my last! The staff at the Hilton La Romana were phenomenal! Very friendly, attentive and always met our needs. A special thank you to Alexander, the adult pool bar bartender!! Alex was always very attentive spoiling us with our drinks and such a beautiful and enjoyable soul! We can’t wait to come back!

I loved, I was there for 3 nights and I really recommend.

It was a great short vacation the only thing in every restaurant the staff always forgot to bring you something or another. If it was once ok. I am in hospitality business and realize how hard it is.

Beautiful and clean

1) walls are so thin that you can hear everything in the room next door. And I mean EVERYTHING. 2) The staff speaks close to zero English, not able to understand and address basic questions and needs. 3) The beach is small and not nearly as nice as other surrounding beaches 4) The food quality is so bad that we preferred to skip meals.

Excellent

Nice hotel To many activities

Excelent hotel specailly the enclave area , really VIP treatment

Beautiful

Rooms smelled terrible. Staff was generally rude. Ocean was cloudy so you couldn’t see more than 2” down. Food was violently bad.

We loved our stay. The property was super clean. Food was excelant and the staff was alway nice. We will for sure be back.

This is a beautiful place to spend vacations. It is quite ans stunning. The people who work at the hotel are Excellente, like they would say. All in all, the best experience.

A

Beautiful area with a lot of palm trees, plenty of food and snack options, outstanding friendly staff and very walkable.

Great atmosphere.

Great resort a bit too quite on the adult side pool bar closed at 6

Best vacation ever! The beach and pool were so beautiful, everyone was so nice, the food was really good and so many options, the entertainment staff were great. There was always something to do when you wanted it, but it was also so nice just relaxing at the beach and pool. We’ll definitely be back!

Property is way too spread out and very confusing. Dining was absolutely terrible. Food was inedible. The only food that was food was at the coffee bar. There was no entertainment at night. The place literally closes at 8 pm. My wife and i were so bored couldn't wait to check-out. Place is more like a nursing home

The property has a very crowded small beach and the separation into preferred members and commoners is totally absurd.

Very nice structure, excellent service at reception and pool areas, not nearly ass attentive at restaurants. Food overall sub-par. People leaving towels on beach and pool chairs to reserve them is totally NOT cool and should be forbidden.

This resort has nothing to do with “Hilton brand” and 5 stars services promoted. Is just a under average 2 stars resort, and for us was a big scale disappointment. Two families, 4 adults, no kids, we booked from Pennsylvania US, a 8 nights/ 7 days all inclusive stay during November 2023, thru Expedia, and paid over $ 10,000. Wasted our money. Big time!!!! Here is why: 1. ROOMS -our rooms were outdated having major flaws, moldy areas on walls, bad smell during day and night. Shower door not properly sealing the water from pooling on bathroom floor. The big plus: maid service was flawless. 2. RSTAURANTS ( except main buffet and Dominican restaurant) - Poor trained servers, poor menu, poor quality food, except Dominican restaurant, where the food and service was very good - The Menu posted on the TV room app for “a la carte restaurants” was way different than printed restaurants menu provided on site. Confusing on choosing our dinner preferences. - “Italian restaurant” and “The grill” from our point of view, were rated “Zero stars” for service. Food served was way under average - At “The grill restaurant” ribeye steak was horrible, dry, no taste, and Pork ribs served were worst ever we tasted - French restaurant, had a poor maintained or not working AC system,…. Wearing long pants and shirt over 90 F inside, was a huge disconfort for us. - “Mediterranean restaurant” menu had nothing to do with a Mediteranean food - At all “a la carte restaurants” table lights were inexistent.

Great resort To stay