considering the prices and the overall renovated room, its okay not great. reception can be better with info and or willingness ! room was okay ( bathroom had spots on the ceiling) and sofa in the living room too old/ no boiler for some hot water. location is good but service can be improved on many departments.

Needs updating

The shower curtain is really dirty. The restroom had a weird smell, and the hand sink in the restroom drains really slow, and water pressure is extremely low.

I couldn't travel because of the hurricane and they didn't help me make an exchange or refund and no kind of help

It was an amazing trip with a great view. Some minor cleanliness and room updates were minor in the scheme of things. Sunsets were ridiculous.

Amazing hotel!!! New room, renovated in 2019, the staff are all very polite and smiling, the beach is jaw-dropping with a sensational sunset. Definitely my favorite place in Florida.

Great view and beautiful decor or our room and area. Bathroom and sliding doors to be updated- at least.

An absolutely amazing stay

Loved it

Terrible, run down hotel. They have no business charging what they charge a night here. The beach is beautiful. That’s about it. The room was not ready to be checked in to at 4:30. Check in time was 4. The front desk lady was RUDE. Not sorry about anything at all and RUDE. I will not be back here. Ever.

Bali Hai staff and property were excellent. Beach was beautiful. We were upgraded to a suite because we arrived a day later then expected because of Delta airlines cancelling our flight from JFK due to the Microsoft software glitch. Highly recommended Bali Hai. DONT USE EXPEDIA!! They wanted to cancel our whole trip because we bought tickets from JetBlue in order to get there the next day after Delta cancelled ours. Expedia was no help with the rudest customer service I’ve ever dealt with. Lost our rental car reservation also. Again Expedia was zero help. DONT USE EXPEDIA!!

The location in proximity to the beach is fantastic. They offer umbrellas and chairs on the beach. The pool and grounds were terrific. They had pool toys and beach toys for the kids. We had an oceanfront room unit 19. It was adequate but needs to be updated. The beds weren’t very comfortable, the paint was peeling off the tub and walls in certain areas, but the views were terrific. Just don’t expect the Ritz.

It was a great place to stay. The pull out couch wasn’t exactly comfortable but it was to be expected. Our room did have a decent sized fridge with freezer. I wouldn’t say quite full size but pretty close so there was plenty of space to store any food or beverages we wanted and they provided dishes and silverware. We only had a microwave but there are plenty of meals that can be made that way that there wasn’t an issue. The staff were attentive and prompt with any needs we had. I asked for a broom and dust pan and received one within half an hour. My suggestion would be to keep a small broom and dust pan in the hall closet of each room for those guests who don’t like walking on sandy floors in between cleanings and to have a few more stations where people can rinse their feet before going to their rooms without having to go through the pool area. A little more shade over the pool area would be nice too. The water gets hot in the summer so it’s like taking a hot bath. It’s not even a little refreshing and if it was a touch more shaded it might keep the temperature down a little bit. Over all though everything was great and the beach was only a 2 minute walk from the room so it was well worth it.

The property did not have an elevator so you have to carry your luggage up stairs! Nobody on staff seems to know anything I had to ask 5 ppl to find out where the charging station for the golf carts were. They lock the gates to the pool area which leads to the other side of the property around 9pm so you need to walk around every time. Also only 4 charging stations for golf carts in one area which made it hard if they were taken. The pool was filthy. The cafe did not have food, but drinks were good. They always ran out of towels. Location of property was nice and they did set up chairs at the beach. When the room was cleaned it wasn’t mopped or vacuumed.

The beach is amazing, the location of the hotel and the parking lot is very convinient

The hotel is very well located, in front of the beach. You need to be lucky to get a front of the beach room. It was not our case. The room was not cleaned properly. They did not clean our room in one day, what considering it is a close to the beach room, is a very big problem. In the day after this incident, I informed the front desk we are leaving the room around noon, so because we were without toilet paper, tissue and clean towels, (our room was not cleaned a day before) I imagined our room cleaning service would be prioritized, but it didn’t. I asked about it, and they messaged me that They typically come anytime from 11 a.m. - 4 p.m. we came back from the beach later than planned, waiting for the room to be cleaned, and the room service were there… so we had to wait outside until they finished the job. The AC is absurdly loud, it is hard to sleep with such a big noise all night (and day!) There are 2 TVs in the apartment, but only one remote control working. We asked for another one, but it never came. it was hard to watch TV with only one remote control, when we were watching at the same time. The coffee machine didn't work, we had to ask 3 times to get one that worked properly. The front desk is kind, but didn’t solve the problems properly. On July 8th, the hotel was almost empty and there was no towels available to be used on the beach. And to finish, I don’t understand why the place is called Resort, since is a small and with minimum resources available.

The suite was beautiful and immaculate. The bedding was so soft and comfortable. Sheets were beautiful mattress was great I was impressed with the decor. The beach was beautiful. Only negative is no Restarant on premises.

Beautiful place, friendly staff, beach access is unmatched. Great restaurants within walking distance. Will def be back for another stay.

We enjoyed our stay and would definitely recommend this property. The staff was friendly and accommodating to our needs. The location is steps from the beach, which was exactly what we were looking for. It is however also a public beach access, so arrive early.

The only thing missing was coffee and sugar, I don't understand why they have a coffee maker if they don't leave coffee and they only left 2 bottles of water.

Not really bad but not worth $700+ per night. The staff was very nice. The room was clean. The property is old with cheap decor and few amenities.

Very accommodating & friendly. Rooms were much larger than we expected. Provided large beach towels & cleaned room daily.

Most beautiful beach!!!! We were comfortable and had all we needed. Bali Hai made us feel welcomed and took great care of us.

amazing and beautiful place

The staff was amazing! Mike the bartender is great! The manager was so kind. Front desk staff super helpful. Great place. We loved it so much, we WILL be coming back!

Could tell some up dating has went on, everything was beautiful! Very clean & quiet. Pool and lounge areas were amazing as well!

It was a beautiful place to stay. Staff were nice. The view for the beach was perfect and perfect access to beach !!!!

The location right on the beach.

Loved the interior and exterior design, the location directly at the white sand beach that can be walked for miles. Free bikes available to tour the island. We thoroughly enjoyed our stay at Bali Hai.

Easy, enjoyable, clean, hospitable, and beautiful. We spent a weekend hanging out in our room which was more like luxurious beach condo. The beach is private and on the private, a 20 step walk from our balcony. Chairs/umbrellas are on site and included in the beach area. Bar/liquor store/quaint diner and stores are a 5 min bike ride/walk away. Had a great weekend and would recommend to anyone looking for the perfect beach experience.

Amazing

Staff was friendly and welcoming Room was clean and spacious Beach was wonderful and so was the pool We would definitely recommend and plan to come back