The place is full of roaches and looks nothing like the pictures. The pictures are from 10 years ago. The entire hotel smells like mold. Stay here if you want to feel dirty the whole time. The air and wi fi weren’t working we had to change rooms 3 times to get air. The sheets were all stained even with blood stains. They promise wi do except it never works. A full refund would be the bare minimum. I have pictures to prove all of this. The toilet seat was so close to the wall in the first room they assigned us that you had to poop sideways. We killed 5 roaches on day one and then I stopping keeping count. The place is super noisy. I emailed Hotels.com about it and messaged about it and they never even replied. I will never be staying here again or using hotels.com terrible service. The hotel staff is very rude. As they were showing us the room the hotel employee attempting to sneakily step on and kill a roach that was running across the room like if I didn’t see it.

The place is full of roaches and looks nothing like the pictures. The pictures are from 10 years ago. The entire hotel smells like mold. Stay here if you want to feel dirty the whole time. The air and wi fi weren’t working we had to change rooms 3 times to get air. The sheets were all stained even with blood stains. They promise wi do except it never works. A full refund would be the bare minimum. I have pictures to prove all of this. The toilet seat was so close to the wall in the first room they assigned us that you had to poop sideways. We killed 5 roaches on day one and then I stopping keeping count. The place is super noisy. I emailed Hotels.com about it and messaged about it and they never even replied. I will never be staying here again or using hotels.com terrible service. The hotel staff is very rude. As they were showing us the room the hotel employee attempting to sneakily step on and kill a roach that was running across the room like if I didn’t see it.

We booked two rooms.After dinner, we returned to our room, but the key didn't work. We called the front desk, and someone came to fix the issue. However, despite their best efforts, the door wouldn't opened. We waited in the hallway for an hour and 45 minutes. We got soaked and wet in the hallway due to the high temperature. We were concerned about our flight because the flight schedule had changed and we couldn't check in online. We needed to leave the hotel by 11:00 pm at the latest. We didn't have time to shower, packed our belongings, and rushed to the airport. I wouldn't recommend anyone to stay at this hotel. The worst experiences that we ever had.

Very friendly and helpful personnel, some with good English. Breakfast was plentiful and with many choices. One of the lifts was out of order for most of my stay, ie having to wait very long for the second one. I could not use the pool once. It was under renovation for the entire three weeks that I spent there.

Very bad experience overall. From check in to check out, the staff at the front desk should not be in customer service at all. Very grumpy people and would not answer questions. We arrived at the hotel to find out that our reservations was not in their system. Even after showing my email confirmation and my receipt (I paid everything up front) they wouldn’t make any effort to solve the problem. We waited for over and hour for the manager to call them from an office I supposed, so they could do something about it. As I was talking to front desk staff, asking questions, they would literally turn they back and walk way, and I could see them in a different room laughing and playing ok their phones. Room cleanness is also a no at this hotel. I would never recommend this hotel to anyone. Horrible experience.

The hotel has no air conditioning in the hotel lobby. Pool was under maintenance our entire stay 4 days. AC noisy in the room. No shampoo or conditioner in room.

Liked the place

Extended my stay here again! Great location. Great hotel. Great staff. Great rooms. Love the breakfast.