We didn’t enjoy our stay for two major reasons. We didn’t sleep well because the room was too hot for our liking. The thermostat was set to 23C (73F) and couldn’t be controlled from the room. We live in the San Francisco Bay Area where nights cool to the high 50s to low 60s except on rare occasions. So when we stay at hotels, 18 or 19C is what’s comfortable for sleeping. The second reason we didn’t like it is that there was a little too much fragrance in the room, to our taste anyway. It felt like we were in a gift shop of scents. And the lotion was way too sickeningly sweet. What’s good is that it’s a cute hotel, staff we met were absolutely lovely…location is awesome.

Excellent location and hospitality

Good location, not far from main harbour front, bus connections and train station. A small hotel so the reception is not manned 24 hrs, but there is an emergency mobile nos to call. We had to use this when our taxi did not turn up for our airport transfer before 8am. Staff were really friendly, complimentary water coffee and cakes were very much appreciated to get us going in the. morning before venturing out for a proper breakfast. Our rooms were on the ground floor, which we did not like very much as they opened out into the reception area. But it was a quiet hotel with minimal noise so not really a big issue. Would definately recommend and would use again if we are back in Santander.

Lovely hotel in a quiet street - a short walk away from main areas

Beautiful place

The hotel was perfectly located the staff very helpful and friendly and the room was perfect

Really nice hotel in a great location. The staff at reception were incredible and their service really made our stay. The room was comfortable and a good size. The pool is deeper than it looks and was a nice touch.

Beautifully kept small hotel, very close to old town . Nice staff. Room we had booked was fine but bed was too small, so we upgraded to a suite with a balcony and direct access to garden, which was excellent value for money. Parking quite restricted but fine with assistance

Stayed two nights here, a really nice small hotel, very friendly and near city centre. We even got a welcome drink. Our room had a balcony with city view. Will definitely stay again. Very nice and helpful people in the reception too!

Staff are incredibly friendly and helpful. Lovely touch on both arrival ( glass of cava) and departure (small gift). Location is good for walking to central areas. Rooms very clean and modern. Only downside is parking which is very tight and there are only half a dozen spaces ( hotel is small probably no more than 15 rooms total so presumably sufficient). We would definitely stay there again.

Great location 5 minutes walk from the seafront, shops, restaurants and public transport. Knowledgeable, friendly, helpful and polite staff. Modern decor and lovely relaxing back yard with a plunge pool with lovely flora.

Lovely boutique style hotel in a nice residential area of the city. Spotlessly clean room, well equipped (TV, fridge, coffee maker, shower gel, pool towels) and each day alongside complementary water and coffee pods, a gift was left in our room to enable us to sample some regional food delicacies. All the staff were courteous, friendly and knowledgeable… nothing was too much trouble. This is a gem of a hotel!

Prima hotel, netjes

Clean and comfortable hotel for a one night's stay. It's a very small hotel without reception past 9pm. Everything was great with the room and I really appreciated the water and snacks available without charge. The only thing I found strange was that they were reluctant to let me in at any point before 3pm, I was waiting in the lobby at 230 and it seemed that only once the clock struck 3 would I be allowed in. I had an activity that afternoon and wasn't able to get in for the first time till 8. If they had better communicated why it was unavailable I would have understood but it seemed to me that they were on a power trip.

To anyone that is looking for a place to stay in Santander then this is the place for you. From start to finish this hotel offered everything we could need to make it a perfect stay. From entering the hotel and the checking in process, to the recommendations on what to do, where to go and what to eat, to checking out everything was faultless and we feel very looked after during our whole stay. The rooms have everything that you may need to make a very comfortable stay. The rooms have a fridge to store food and drink, a coffee machine with pods provided daily. Complimentary fruit and pastries after each room clean and every small detail looked after. Words can't give the hotel enough credit for the service they provide and how they made us feel during our holiday and made everything so faultless. A huge credit needs to go to all the staff, the front of house staff for making you feel welcome and looked after all the way through, the cleaning staff for doing an amazing job at cleaning the rooms. This is one trip we will be making again and this hotel will be the first one we look at booking. Thank you again for an amazing stay!

Staff were very helpful in telling us about the area or booking a table or telling the (pre-arranged) taxi driver where to find us! Walkable from many good eating places - we liked Sukura and the Pizza place just down the street. Very quiet and nice rooms.

Staff were friendly and helpful, room was nice and the view over the Bahia fantastic

The people at the front desk (Isabel & George especially) were very helpful in all things. They were eager to help and had plenty of suggestions for places to eat and things to see. I can't wait to stay here again!

We loved both Santander and El Balcón-our room was excellent, clean and very comfortable with a small balcony overlooking the city and the bay. George (Jorge?) was brilliant, a warm welcome and loads of information about the local area, where to go and what places to eat in. Our favourite was Casa Lita the tapas bar on the front that we visited twice on our short trip. The hotel is expanding into the next building and so we hope to return next year and stay again in the new expanded El Balcón de la Bahía Suites! Thank you again George, and all staff, for your friendly and professional help and we hope to see you again next year.

We loved both Santander and El Balcón-our room was excellent, clean and very comfortable with a small balcony overlooking the city and the bay. George (Jorge?) was brilliant, a warm welcome and loads of information about the local area, where to go and what places to eat in. Our favourite was Casa Lita the tapas bar on the front that we visited twice on our short trip. The hotel is expanding into the next building and so we hope to return next year and stay again in the new expanded El Balcón de la Bahía Suites! Thank you again George, and all staff, for your friendly and professional help and we hope to see you again next year.

A nice little hotel in a nice little city. Perfect for exploring the city and yet being in a quiet neighborhood.

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Propiedad nueva y con buena ubicación. Disponen de parking pero nosotros conseguimos aparcar en la calle. Respecto a las camas, son pequeñas, pero pasamos una noche con lo cual no fue un mal mayor. El desayuno, tuvimos las mala suerte de que falló el proveedor de pan con lo que el desayuno se quedó corto, al menos para nosotros que desayunamos salado.