I arrived at 8pm and went to my room to find that housekeeping hasn't cleaned the room from the previous guest... the front desk apologized and quicky offered me another room, which was perfectly clean and ready for a new guest.

Great location, rooms, and views

Excellent spot on Roosevelt Island. Easy walk to the tram and subway with fantastic views of Manhattan. Front desk could have been more attentive when guests were present, but no complaints about service. James, the parking attendant, is a gem!

Nice hotel. Staff friendliness was hit and miss. Rooms were small (to be expected in NYC). Missed having a coffee maker in the room (had to go down to the lobby) Island was cool but out of the way!

Hotel with great potential but poorly run by the current manager. The hotel is the only one located on lovely little Roosvelt Island, with really special views of the Manhattan and Queens skyline, both from the rooms (not all of them), but especially from the rooftop (the access rules are absurd for hotel guests, it is closed on Sundays and Mondays without notice). The front desk is small and usually managed by one person at a time, so when there are problems with customers (in 3 days, every day, and not only with us), or long paperwork, queues form. Room cleaning is not done thoroughly. We were handed a room in an indecent condition and even after the dutiful cleaning it was not shining (just move a nightstand or a chair to understand this). The breakfast provided with strict college rules (like the rest) is very limited, but the products are good and freshly prepared. As mentioned, the manager treats customers with condescension and never tries to please the customer, in fact he just doesn't listen to the customer, also showing remarkable rudeness (on the last day, once I paid, he almost laughed in my face after I invited him to personally check the poor cleanliness of my room). Never in many years, anywhere in the world, have we been treated so badly. Too bad because in a place like this it would take little to turn a mediocre stay into an unforgettable one. Perhaps we will return, but certainly only after verifying that there is a new manager.

It was amazing 👏

Nice view of Manhattan, short walk from subway station, clean area.

Beautiful Brooklyn bridge view from the room