I liked that the room I was in was clean. The only thing I had a issue was that the drinks and snacks were empty and I couldn’t get a drink or anything and that there was of no breakfast. But other then that the expectations of the hospitality was good.

The hotel is dirty and many things are falling apart. A/C doesn't work in about half the rooms. You get moved from one bad room to another and they give your room to someone else while you're at the store and promise a discount when the manager is there but the manager is never there and is unable to be reached.

Absolutely disgusting, at check in was given a dirty room! Shower and bathroom had not been cleaned, dirty dishes in the sink, cat/dog food on the floor, room smelled like pet urine. Was given another room that someone was already in, then given a third room that the AC did not work and there was bed bug feces on the bed. Tons of loitering in the parking lot, kids running the halls that you can hear plan as day in the room. In common area by the pool there was a guy rolling a blunt in the open while children were around. We left instantly and hotels.com refunded our full stay. I would not stay here if my life depended on it.

Check in time was suppused to be 3:00. We arrived at at 4:00 and the room was not ready. Desk clerk said that the room had not been cleaned yet. My friend and I had tickets to a concert that starts at 7:00 I asked the front desk to text me numerous times. And every request was responded to the desk wanting me to call them to check on the status of the room. My friend and I than went to dinner and called numerous times (5:00, 5:45) for the status of the room and we were told it was not yet ready. Further calls through 8:00 went to busy signals or dead air. At this point we decided to give up on this room and drive the two hours back to Cincinnati. It was very hard to keep awake on the drive there. If charged for this room I will dispute the charges since we never received a room. We will never go back to that hotel again.

We didn’t even get to stay. We got a call five minutes before check in saying our room had a water leak and that nothing else was available to us. No help to find another room elsewhere, no discounts, nothing just a very quick and apathetic sorry. All this during a busy weekend when all hotels in the area were booked due to large events, one of which we were attending.

When we walked in the room, we could tell immediately there was no air conditioning. It was so hot. The room had random stickers all over that were peeling off the walls. Everything was stained-the couch, the bed, the curtains. We went back to the main desk to ask for a new room and they said they didn’t have any other rooms available.

It wasn't a bad stay but wasn't a nice stay. Bed was comfy but didn't have a comforter. Not very updated but if you need a cheap one night stay like we did, it worked fine.

This property is in an unsafe environment that is ran by unprofessional staff! We checked in around midnight from traveling and the first room was extremely stuffy, the A/C was not working, walls were filthy, carpet was dirty, faulty flapper in the toilet which caused constant noises throughout the night, dirty dishes in the room, and huge abundance of trash left next door to our room that made our area stink. The next morning we voiced our concerns and they changed our rooms; however, this time the water did not drain from the shower, it took up to ten minutes for hot water to shower, dirty dishes in the dishwasher again, and whoever was working the front office said checkout was at 11 when the sign in the bathroom clearly stated checkout was at noon. There is no phone number or email to contact the manager directly so when I spoke to the manager and let him know my concerns and issues with my stay, he told me he would get back with me and resolve it. There has been no follow up. I have reached out multiple times since it’s been about a week and a half and he is avoiding my phone calls. Also, the elevators sounds like they are in desperate need of servicing but there is no certification posted in the elevator, you would have to go see the manager. Outside the hotel, there are many people that loiter around the property. Unfortunately, the advertisements for this hotel was better online then the experience paid for. Need to resolve this ASAP from the general manager!

Carpeting badly stained and unit was run down. No coffee maker, hair dryer, etc. There was no hot water available in the morning. The ad indicates breakfast but there was nothing available...not even coffee. Will not stay again and I do not recommend.

Wow....that's all I can say about the Surface Inn. It is an absolute crapfest. Likely called the Surface Inn because they only polished the surface of this place. It is absolutely disgusting. The staff are clueless. You have to have your key cards recoded every day(their policy). I think it might be a halfway house for wayward individuals too. Some shady people around the building. Cars on blocks in the parking lot. The pool had no water in it. The entire place is in shambles. Our first assigned room had food on the counters and floors and the TV had fallen off the wall. We were assigned a new room. Our AC went out in that room and we had to move to another room. Hot water went out in that room. Stay away from this place. There is a reason it is so cheap.

The cancelled us for 2 rooms on the check in day so we never got to check in we had been booked for months in advance so then they seen that people were selling rooms at 1300 a night and sold are rooms for more money that’s what happens when you have greedy owners so before you book iat SUFACE INN WORTHINGTON OHIO BEWARE THEY SUCK GO TO HOLIDAY INN

Needs some updates, the door lock looked shady , nothing happened so it was actually fine. No type of housekeeping daily, ( which generally is my way anyway, but we had no garbage cans anywhere so had to improvise) Bed was comfy enough. Sad there was no pool , or people at the front desk ever, or foods available. Big room though. And good water pressure.

We had to leave. The room temp was 85 and rising Even though staff said the AC would be fixed after two hours it was not. At 10:30pm we checked out. Staff seemed ill prepared to handle difficult situations and gave little more than lip service and did nothing to actually fix the problem. Several other guests were also complaining of toilet issues, no towels in the rooms and poor housekeeping. Would not recommend.

Clean room but air didn't work and fireplace had been being repaired and not put back together.

First room had full bathtub, broken window and tools left by workman. Second room door had quarter inch gap and broken glass in dishwasher. No breakfast available. Will not stay here again.

At a quick glance it looks nice. But as you look closer you realize it isnt very clean and not wlll put together and the staff likes to prop locked doors with rocks. The room description said hot tub but it didnt exist. There was supposed to be complementary breakfast but there is not.

The room preparation was a bit disappointing. There were no tissues in the bathroom, no paper towels in the kitchen, and the toilet paper roller was missing. The previous guests left behind some cereal and a cup. The dishwasher was not loaded properly and there were few clean plates, glasses of silverware available until we washed them. The temperature was set to 74 and the batteries in the environmental control were dying making it difficult to adjust.

Cleanliness was not up to par. Rust spot in bathtub looked very suspicious.

The kitchen sink was clogged up, no garbage bin. Only one bath towel in the room, coffee brewer does not function. Otherwise is ok.

My room was clean and very spacious.

Great extended stay room, it's nicely furnished and the bed is comfortable. Bad pard is, it was a little undirty in the kitchen area when i checked in with dishes and a coffee pot full of oil. The floors really dod need a deeper clean. And my fridge had alot of dents in there

Place was okay. Good enough for a nice long sleep

Our first room that they gave us had lots of dirty linens in the front closet, a whole pile to be exact, then in the second room they put us in we woke up to a crumpled up plastic bag that was from plastic cups, in our bed with us!! We did not have any plastic cups! The people that worked there was nice, but they need housekeepers that will actually CLEAN up and they should make sure they do. We should of gotten a full refund! People are getting way too sick for the rooms to not be properly cleaned. It was a special occasion for us we were celebrating my Birthday and that was ruined all because of uncleanliness.

This property was terrible. The pipes had burst therfore the ceiling was partially ripped open. There was installation all over the floors in the main hallways no effort made to clean. The rooms were filthy. The vents blew dirt all over the rooms and beds. There is no one at the front desk after 1 am. The person was locked out of their room and had to sleep in the lobby until 7 am when staff arrived.

Hallway smelled like pot smoke. Carpets not vacuumed. Fingernail clipping and bits of plastic on the floor. Broken tiles in the bathroom. Bathtub looked terrible missing half the glazing. Ice machine broken. At 7PM I told the front desk we weren’t comfortable and wanted to leave. He said because I had checked in 4 hours earlier, I could not have a refund. We decided to leave anyway and drove home.

Only good thing about this property was it was not busy and now we know why

I stayed on the first floor and when you look at the ceiling in the hallway there was mold forming and also on the floor. You can also smell the mold in the room. The room was dirty and there was a hole in the bathroom door. The shower water wasn’t hot at all and the pool wasn’t working. The staff was amazing but they need to work on reconstruction on the building

Dirty, no service between specific hours, no fresh towels and cleanings, weird bugs, stains, dust, ac didn’t work

Seems like a a nice enough place for an extended stay. Family friendly. The nearby railroad was a bit noisy but tolerable.

Sunny was excellent with dealing with my issues I had while I stayed there and he was just amazing and understanding.

Sunny was excellent with dealing with my issues I had while I stayed there and he was just amazing and understanding.