Overall hotel service standard is flawless and tip top. Within 5 min for buggy rides, 10mins for room services.... FO team also excellence, Ms Mamee is so attentive, she came to help ensure our hotel transferred arrived on time. I highly recommend Hyatt Regency and we will come back again

Great hospitality. Staff are all welcoming. Nothing is too much trouble. Good vegan and veg options available. Great ability to switch off.

If you want to spend your holiday in a modern looking building full of concrete structures and a beach which is hardly a beach with no sand and full of rocks then go nowhere else this is the place for you.

The room desin and capcilty is so nice for our stay. (2 adult and 1 child) and very satisfied to bath facility. I would like stay again if I could have chance to visit Koh Samui.

Staff was super friendly.

Nice clean villa. Friendly staff. Happy to be there.

Good!!

Very good hotel great service need to clean better the rooms

Very nice hotel staff was very friendly and helpful. Ideal for families with kids

Stayed for our family wedding. Can’t fault the hotel.

Absolutely perfect stay! Highly recommended! One minor thing to keep in mind, the hotel's beaches have some rocks, so we needed to go to other beaches.

We loved our welcome drinks and front desk staffs. We loved the atmosphere by the beach, pools, the pool staff was very friendly and SeaSun restaurant staffs were friendly and made us delicious cocktails. We booked 4 rooms to surprise my family for the Thai New Year all the way from New York City. The issues were 2 rooms out of 4 rooms had some facilities problems. First room issue was the outlet in the bathroom and AC unit wasn’t working. We called front desk and they be able to sent someone from maintenance to fix it luckily. The second room issue was the front door couldn’t locked and unsafe, AC unit was working very poorly. We called and they be able to responded on 1 out of 2 and fix the AC unit but never responded to fix the front door that couldn’t lock for the rest of the stay. It was 4 days 3 nights stayed. Buffet staffs were so rude to my auntie. One of the staffs were asked if we need any drinks, juice, coffee or anything to start the breakfast buffet. The staff responded was “juice you can help yourself at the bar we do not offer juice service to the table” meanwhile at Sri Panwa they be able to assist us with the very basic simple inquiries without hesitation or any kind of attitude. We definitely not looking forward to come back with my whole family of 14 people and the amount of the money that we spent it should be minimal issues regarding all the issues were occurred during our stays to celebrate our Thai New Year nor stay for the future.

Great state of the art holiday hotel - quiet, great service of the employees who are extremely nice and service oriented. Not one of those overcrowded hotels. If you want all inclusive and cheap food you may want to book somewhere else - this hotel is a little bit more on the pricy side.

Stunning views. Excellent service, good dining

The restaurant Lagan cuisine or whatever it was called gave me and my brother both severe food poisoning for the entire day. Was the only meal we ate that day so we were 100 percent sure. Do not recommend the restaurant and don’t eat the chicken pad Thai. Not the hotels fault really but was very disappointing. We were living in the bathroom for about 30 hours.

Excellent arrangements, hotel staff especially the hotel manager Mr Kumar and villas assistants Base and Tara were great.

Its totally not clean the po

A stunning property. Truly took my breathe away with how beautiful and peaceful the property is. Definitely will be back !

Really enjoyed our stay at Hyatt Regency Koh Samui. The property and rooms are of great quality. The facilities for the resort are great, with several pools and a private beach to choose from. Special call out to Looktan from the Club Lounge, who’s service was amazing and helpful. Also recommend using the spa at the property as it was great. Will be staying again.

Nice hotel and staff. There was no closets in our room to store our stuff so everything was left at our suitcase which is uncomfortable. Also, hotel is distanced from the chaweng center, no option to walk so a car or scooter is a must. Using taxi is not convenient (on average 4 trips a day if you want to go to bars at night )

Nice new resort.

We stayed 14 nights here at Hyatt. We love the resort and all the staffs. The beach is not too much .

Thanks to staff like B from restaurant and staff like Tu from concierge had made my stay awesome. A shout out to the housekeeping team for cleaning my messy room everyday.

Property is amazing the rooms are all modern and spacious, beds are comfortable. The resort itself is beautiful. The only drawback would be the beach area does not contain sand but small little tiny rocks, the beach area is also limited in size and large rocks in the water. Overall amazing stay great food and great atmosphere.

New, great service and food!

One of the most flawless hotel experiences. The property is beautiful and the staff are beyond amazing. Everyone I spoke to is very courteous. The food was excellent. The service is impeccable. Please consider adopting the cats that live on the property, especially the cats. The guests love them and they bring very good luck. Thank you for a great stay in Koh Samui.

Very welcoming atmosphere.

Excellent hotel facilities and service, BUT And it's a big BUT Their prices for all the services on top of the room price (which is high but reasonable for that type of hotel) are very expensive and there's no legitimate reason behind it. You can find top level hotels with reasonable prices for food and extras. You need to pay, and a lot, for anything else From paint canvas in the kids club to a simple burger in the pool restaurant. Same burger triple the price.

The hotel was very beautiful and all the staff were amazing!

Nice pepole Hotel prices are too high, even for luxury hotel. Pools are big with nice view, kids zone are not good enough

Nice Rooms, very modern, very high hospitality, very comfortable hotel

Wonderful resort with excellent services. The pool is beautiful.