Really nice and clean room, shower was excellent although the shower tray was very slippery, bet was very comfortable

Looks nothing like the pics online. Rooms need a deep clean. Windows particularly filthy. Beds are comfortable and bathroom good . Asked for room to be made up. It wasn’t done . When u asked reception any it hadn’t been done they were not interested at all . Very poor .

rooms very dingy and not up to great standard. towels were dirty (staff apologised and changed straight away) shower curtain dirty. not very clean bathroom. bed was rock hard but sheets were clean. phone was broken off stand & not working. windows were not fitted well so noise come right through, the 2nd windows (slide door) did not close properly so heard every noice and music blaring all night as was in very nightlife area. only thing that i would say was really good standard was the staff were really nice & helpful

Building is extremely run down, previously stayed here when it was an Ibis and couldn't fault it however now seems poorly maintained, examples: lightbulbs not working in the room or in corridors, uneven bathroom lino (bumpy from previous flooding from shower), coat hangers above the spare bed (so was unable to hang anything up or our daughter would have anywhere to sleep). The room didn't appear to have been properly cleaned- dust. On a positive note- the bed was comfortable and clean and the staff were friendly and helpful however appeared to be over worked. We saw one cleaner running up and down the stairs, hoovering, emptying the bins- working very hard! Perfect location! Before you park!!! Ask about the discount for parking in the multi-story on Talbot road, we wasn't told until we were leaving and could have saved over £10!

Awful room. Dirty carpet, dirty bed linnens, no hand soap in the bathroom dispenser. Windowsills full of dead bugs. Great view, but the room in so bad condition we checked in to another hotel.

Our stay should have ended on Friday 18th October. We have had to check out this morning for our safety. The hotel is dirty,with stains all along the corridor in level 1,the room wasn’t much better but the bed sheets were clean so after much deliberation between our family on Sunday when we checked in,we decided to stay. Dirty skirting boards that didn’t look like they’d ever been wiped clean, mould in the shower,shower head was filthy. The whole room,actually the whole hotel was in desperate need of a proper, deep clean.The fire alarm went off twice on Wednesday evening, which I know is nobody’s fault but the procedure which followed was a joke. I went to reception to find out what was going on where & we needed to go,and the man on reception was just stood there. He told me he’d rung the fire brigade. If he’d rung the fire brigade because he couldn’t be sure if there was a fire or not, why wasn’t the hotel evacuated until the fire brigade could tell us there was no fire and the building was safe? The security in the building leaves lots to be desired. The fire door at the end of the first floor last night was wedged open, not safe!! The door to get into the first floor accommodation does not have a working key entrance which is another safety concern. Anybody could walk in the hotel at any time and gain access to the corridors. An absolutely appalling stay in a disgusting hotel that clearly didn’t care for the safety of it’s guests

Room basic but adequate for short trip where you only need the room for sleeping. Could have been a bit cleaner especially in the bathroom. Big problem with key cards for the room(s) we had; repeatedly not working and had to go to reception to get re-programmed. Breakfast expensive for what you get; continental £10 each whereas you can get a full breakfast in other establishments nearby for less. Location good for promenade with tram stop just across the road. Nice, friendly staff.

We were given the wrong room type (an accessibility room) but it was satisfactory except for the shower, which was a wet room. Not worth making a fuss about. Front desk staff were very accommodating. Good location and good value for money. Don't let the exterior fool you, it is being upgraded.