Excellent staff

Very nice

Horrible customer service. Ordered a bucket of ice and never got it. I had to personally go to the bar and get it. The buckets remained in my room for three days until I had to take them down myself. I complained with the receptionist and she did not even care. The AC does not work well. Woke up in the middle of the night sweating. The rooms lack ventilation and sun light. It seemed they gave me the worst room. I have always been treated excellent in other IHG properties as I am a silver member, this is the first time I experienced this level of mediocre customer service and attention to detail. If you’re looking for good location there are other hotels like Envoy Hotel, Art Belgrade Hotel, or Museum Hotel, they are in the same street and I’m sure you will be better off in one of these hotels.

Very nice, quite funky new hotel in the heart of Belgrade. Couldn't have a better location. Walking distance to many restaurants and shops, and less than a 10 minute walk to the old town. Staff was friendly and helpful. Room was very new, clean and nice. We'll definitely stay there again. Highly recommended.

The photo of the white beautiful building is not the hotel actually. The hotel is a much smaller building behind it. The room was very small, no even a space to open your suitcases. Bathroom was spacious tho. The lighting system was confusing. Breakfast has good selection and delicious. Location is great. I asked for a taxi to the airport. They arranged one and told me go out to make a right. Because the hotel is located on the pedestrian only street, you have to walk to the main road. I asked several times exactly where and they told me to just go and I would see. Surely enough, I couldn’t find it because it was a big intersection and very busy with lots of cars. so I ended up getting a street taxi. Not a huge deal

IG Hotel was great the staff was friendly and helpful offering us many suggestion while we were there. Also had a few drinks and desserts in the restaurant in the hotel great service Room service was on time everyday and keep the room clean while we were there. The area was in the shopping square there’s lot to do restaurant and parks and shopping. All in all wonderful vacation and would definitely stay at IG Hotel again

The very good hotel ensures my pleasant stay

I forgot an expensive item in my room and called the hotel in the same day and they told me they didn’t find it. but overall its a good stay, clean room and great location.

Amazing staff, excellent location, nice room, great food. It was very enjoyable stay, we were sorry for not having time to stay a little bit longer.

Great location

It was really good experinece, in the city center

The staff was truly exceptional. The room was very, very nice and all new construction. It is located on a pedestrian mall with the National Theater (good luck figuring out how to get a ticket) on one end and a gorgeous park around The Fortress (free admission) overlooking the river on the other end. The front door is not nearly so obvious as it looks in the photo. It is more of a narrow passageway through a small courtyard between the two streets that make up the pedestrian mall. Take the glass elevator to the second floor (the only place it goes) and turn right for the front desk and dining area or turn left for a more or less private entrance to another elevator to the rooms.There is a parking garage on the mall directly adjacent to the hotel but it is a fairly impossible struggle. For $30 they will pick you up at the airport. They will drop you off at the airport for free. That is tons easier.The train system does not really go anywhere right now, at least not out of the country. They are working on it. There is a bus station (BAS) that can get you to and from other countries for very cheap. Uber does not work here. Car Go seems to be the app to use instead.There is gelato every 50 feet. Come prepared to digest lots of pork products. They eat for cold weather in Belgrade. Google Maps happily switches itself to the Cyrillic alphabet with no English option that I can find so be prepared to use Apple Maps which does not show off so much.

The staff was truly exceptional. The room was very, very nice and all new construction. It is located on a pedestrian mall with the National Theater (good luck figuring out how to get a ticket) on one end and a gorgeous park around The Fortress (free admission) overlooking the river on the other end. The front door is not nearly so obvious as it looks in the photo. It is more of a narrow passageway through a small courtyard between the two streets that make up the pedestrian mall. Take the glass elevator to the second floor (the only place it goes) and turn right for the front desk and dining area or turn left for a more or less private entrance to another elevator to the rooms. There is a parking garage on the mall directly adjacent to the hotel but it is a fairly impossible struggle. For $30 they will pick you up at the airport. They will drop you off at the airport for free. That is tons easier. The train system does not really go anywhere right now, at least not out of the country. They are working on it. There is a bus station (BAS) that can get you to and from other countries for very cheap. Uber does not work here. Car Go seems to be the app to use instead. There is gelato every 50 feet. Come prepared to digest lots of pork products. They eat for cold weather in Belgrade. Google Maps happily switches itself to the Cyrillic alphabet with no English option that I can find so be prepared to use Apple Maps which does not show off so much.