Bit of an issue with people playing knock and run but that’s not the hotels fault . Corridor had evidence of dried up muddy boots which didn’t get vacuumed up over the weekend .

Booked two nights stay as was visiting thorpe park. Room was a club room on 3rd floor it had slanted window as was in roof of building. Size was small and dark , on inspection noticed waste bin full of costa cups and rubbish i gave feedback at reception and bin was changed , the day was wet and had a chill on room ,heating did not work i informed hotel via thier app ...2 hours later no reponce so reported to reception ...manager came to room and said it was broken so was moved to another room. Again same floor but facing road so noise was louder. Sauna had about an inch of water on the floor no drainage , not very hygienic with feet in pool water sweat in sauna.

Nice modern hotel. Room we had was really big but with minimal furniture and felt a little bare. It was nice enough but little things could have been done to make it better. Like having the right number of coffee cups to number of guests. Having a TV remote that wasn't broken and bits missing. Having somewhere to hang bath towels after use. Having a bit more storage for clothes, not just a few hangers on the wall. Overall nice enough but could have been better. Breakfast however was great....

I got worried when i reached as it has a leisure centre , starbucks and a bar in it, therefore super busy, but to my amazement, it was really quite once in my room. Beds was super comfy and the staff very helpful, when, i realised my heating wasn't working, they offered me to swap rooms or to have an electric heater. I stayed put with the electric heater which was enough to watm up my room.

Room was in the top of hotel so slanted roof , it was not very big room . Had to report to reception about waste bin full of rubish from prevoius person . Room was cold teied to get heating to work ...messaged maintenance and no sign in 2 hours so back to reception and was moved to another roon . Road noise in this room was quiet bad . Staff reponded well to issues with room.

Always love staying here

Arrived late at the hotel (11.30pm) to find no staff. But there is self-check in tablets (never a good start). I was assigned a key to a room. Went to my room opened the door using the assigned key and found someone else already in there!!! I think the person was in the bathroom, so avoided the fright of a stranger arriving in "their" room at nearly midnight. I headed to reception to find a member of staff. When i did get someone they spoke to me as if I had done something wrong! After scrutinising my key and what room I'd been to, and finding that i had in fact got the correct key and been to the correct room, they shrugged, offered no further explanations, gave me a new key, muttered an apology and sent me on my way. Ended up in a ground floor room next to the road with a bathroom fan that runs all night even with the lights off. Poor experience from start to finish. I'll not bother returning here for future business trips. And id advise ALL other guests to double lock their doors. I propped the ironing board against mine!

We just needed a bed for the night and we got that and more. Comfy room with good parking and friendly, helpful staff.

Lovely modern hotel, our room was very clean and the bed very comfortable. We enjoyed using the gym and swimming pool. The pub & grill served excellent food.

Stayed before , in a good location for us

Great staff, particularly check in staff and Marua at the bar and Berni( Bernadette ) in the restaurant this morning! The cleanef Toyin was lovely! ! Our room 317 was Fab! My friends ‘rokm was 168 and thryvwere not impressed with the level of dust in their room nir bit of uncleaned areas.

Self check in, limited staff. Noisy (not always hotels fault ) room not clean - cobwebs, a vape sticker on the corner of the wall in room Shower did not drain

The staff's hand hygiene in the hotel restaurant was not up to par compared to what I have observed in other establishments recently. The employees attempted to clean the tables by spraying a cleaning solution over the leftover cutlery and then left the area. They also pushed down the rubbish in bins using their hands, and after that, they picked up napkins and returned to the same table. They folded the napkins and placed the cutlery back on the table, all while leaving chemical residue on the items. On my second night, after spending the whole day out and having eaten earlier, I went to the bar to order a serving of chips. It took 40 minutes for my order to arrive, and when it did, the chips were soggy. The chef was at the bar, so I approached him to explain the issue. He waved his hand and directed me to speak with a bar staff member. Unfortunately, that staff member was unhelpful and simply said they would exchange the chips for me. It seems there is a lack of proper training for employees on how to communicate and engage with customers, as there was no apology offered. While it may have been just chips, the staff could benefit from better training in customer service. I don't plan to visit the village hotel again.

Would like a dedicated parking area for guests only. Instead you have to squabble with the gym bunnies and this is the only thing that would put me off rebooking in the future

Great stay, comfortable beds.

Service in the bar was effected massively because of a wedding, they should prep better resource wise.

Lovely place to stay staff helpful Only thing I would change is menu Food not brilliant fast food not good food sorry

The accommodation was good. But you get charge to use the swimming. Should include in your stay.

Nice clean hotel, easy self check in. Decent bar food and tv. Quite a few draft beers were off. Room was good but lacked a main light which made it quite dark even with all lamps on.

No air conditioning, room very warm and stuffy. Poor lighting in sleeping area Parking was easy but had to pay extra to park. On a positive note, the bed was extremely comfortable

Worst sleep ever due to constant road noise, bad music from the party taking place in the hotel vibrating through to the room until gone midnight and tv didn’t work

Overall the hotel is okay. You have to check yourself in via a screen and make your own key card which doesn’t feel very four star. My room was right over the gym and when I complained of the terrible noise from the classes I received no apology and nothing was done about it. I won’t be returning.

No staff at check in dedicated to you. No bins around parking or at reception, after a long journey, you want a bin at the very least to put the rubbish. Rooms do not have complimentary water or even glasses. The final straw was at breakfast when they could not even provide us hot milk for our kids.

The room looks like it hadn’t been cleaned properly. There was a brown handprint on the door frame which looked rather suspicious as didn’t touch that lost all power so my wife was unable to try her hair in the morning with the hairdryer and the phones weren’t charged over night. It got mentioned to reception before 8 o’clock in the morning when we returned back to the hotel later on in the evening nothing has been done about it

The bed is so comfy i wanted to take it home the room was clean staff poilte would defo stay again.

Check in details from hotel.com had bot moved over to hotel so paid balance had not registered. Room was dirty and not made up, missing pillows, rubbish in drawers and tea and coffee missing. Room smelt damp. Restaurant and bar service was slow, not enough staff. Floor or and surfaces were dirty, hadn’t been cleaned after customers use,

If you’d asked me on arrival if I was happy with the hotel I’d say yes. Easy check in, cheap parking, a great family hotel, pool, table football, varied food menu. However. DO NOT STAY ON THE FIRST FLOOR. You will be rudely awoken by techno music at 6am for 2 hours+ thumping through the ceiling. All the family were awake. Not what we expect, and I can see other people complain about the same thing rather a lot. Wish I’d read reviews before coming! said reviews also get the same generic response from the hotel so clearly nothings being done about it.

Loved the pool so a lovely extra when staying there for legoland Very nice hotel and staff were very helpful

My room hasn’t properly been cleaned. The mugs still had leftover coffee in them from the last guests, tea/coffee/milk hadn’t been replaced. Furthermore, the bins had not been emptied. Bathroom bin contained previous guests rubbish including female hygiene products. Not very good at all. Also, we were woken at 6am by loud music from the gym downstairs

Second time of staying at this hotel, feel very welcome when I stay ,

Great hotel. Great location. Easy check in. room was large. For the price, it's great. Very basic. No glasses for water. Breakfast was a small distaster. They need more staff to keep things stocked up for the buffet breakfast. There was nothing left when we went down.

Room wasn’t hoovered on arrival, had to change rooms. Breakfast low quality and the staff must need more training. Nearly everything was empty, had to ask for everything, loads of tables available but none of them had been cleaned so had people waiting.