Public area was not cleaned enough.

Would definitely come back

in my opinion, staff are very kind compared to other hotel.

Clogged sinks and bathroom toilet. Not recommended.

thanks for giving us great service

The room wasn’t as nice as it was in the pictures. Stains on chair and couch

Excellent Resort

We don't like Japanese staff(young lady)attitude. It was bad service! I think you should revice your customer manual. Japanese STAFF(females staff ) very very bad mind&attitude Our vacation very unhappy The training of the Japanese female staff at the hotel is completely meaningless, and their attitude and comments toward the guests are superior, and they are shifting the responsibility to the guests in spite of the hotel's responsibility. You are degrading the dignity and integrity of the hotel, and I want you to fire the staff now working at your hotel. We had a very unpleasant day, wasting all of our vacation. I spoke to the manager immediately and the problem was resolved, but my family was in a bad mood for about 3 days. We did not have an enjoyable vacation.

We stayed in the bayview corner suite, but we prefer the oceanview corner suites. Rooms are bigger! It does need some renovation. But enjoyed our private swimming on our balconies

The hotel staff is friendly and very accommodating. I had a front desk staff helpe with my bags to the room upon arrival which was super nice. They offered the best breakfast service I have ever seen in a hotel. The guest happy hour at the point was a treat to attend every evening. Watching the sunsets at the infinity pool lounge was breathtaking. The maid service came daily to place fresh linen on our bed and refresh our towels and water. Our room was well furnished, clean, and very new looking. The bed was very comfortable and pillows were great. There were some bugs mostly nats and mosquitoes though which is expected in a tropical location.The hotel did a very good job dealing with both in my opinion. Overall we really enjoyed our stay and will definitely go back and recommend to friends and family.

A moldy room not fixed from a storm from year ago

The hotel room had a couple areas that weren’t cleaned up well prior. Quite a few chip crumbs on the side of the bed. Were not informed that the club lounge on the 10th floor was closed. It’s actually on the first floor now but didn’t realize that until the end of the stay. The club lounge on the 10th floor needs a sign to indicate that since the people at check in didn’t mention where to go

The room was nice, had an awesome walk around the place, the view was nice. Excellent greetings from staffs.

The hotel room was recently renovated and very clean, comfortable

The staff were so friendly and attentive-we received one complimentary bottle of wine our first evening and vouchers for breakfast and happy hour for every other day of our stay. We loved our private balcony with hot tub! I got totally pampered in the spa one afternoon while hubby relaxed by the pool. We would definitely stay here again!

The listing shows a hotel that appears to be located on the beach. I booked a room with an ocean view thinking that I would be able to look down at the beach. Well, the hotel is not located on a beach. Instead the beach is about 10 minutes away.

We booked a room with a private hot tub on the balcony. It was wonderful! The staff were so helpful and attentive! We were sent a complimentary bottle of wine our first night and vouchers for breakfast and happy hour every day. When we had an issue with our hot tub jets, someone from maintenance came and fixed it right away. I highly recommend staying here for a relaxing getaway!

Good

I am very upset regarding my departure. I booked transport for 5am but because another hotel guest was late for their scheduled transport they drove them instead of waiting until I was to go. I was 35 minutes late to the airport. I had to rush knowing I just had surgery and I had a reservation. Besides this awful service, I had a great check in experience and pick up driver.

Quiet and peaceful place with amazing view. Loved friendly staff, especially Korean-speaking front-desk staff and 10th floor lounge staff. Will definitely come back!

We enjoyed our stay - quiet location

The hotel overlooks the bay and has 2 beautiful pools. One is the infinity pool and the other one is a children's pool The club lounge access is very nice There are some renovations taking place on the property Overall very good experience

Friendly staff

Perhaps add more recreational activity areas on premises. Have more visible security guards....

I paid full price for my hot tub not working and they couldn't give me discounts because i made onlin reservations very disappointed room still had still had party favors in the room and balloons

The hotel is okay. Should have been upgraded some when new owners took over. The surroundings is dirty and unapealing. Staffing is minimum. No bell boy or anyone out front when you drive up. Very boring atmosphere at entrance. We enjoyed the buffet and bake shop. Could be 5 stars if upgraded.

I decided to book a staycation overnight because of its facilities. I am a local and prefer to book weekend getaways at places that aren’t too busy/packed and open to the public. The facilities looked updated and modern on websites so I decided to give it a try and it was a complete scam. My instinct was right, the food, rooms, service, and facilities are less and mediocre. Save your money for a hotel by the beach in tumon. I am a platinum member on expedia and this is my first review ever.

Love that every room has an ocean view. The hotel is away from the crowded tourist areas which makes it feel more exclusive and private. Love the bidet in the bathroom. The gorgeous views are breathtaking. I especially enjoyed the decks by the pool area that overlook the ocean and are literally steps away from the water.

I booked Club room renovated recently, so room conditon was not bad. However, as other resorts in Guam, Rhiga Royal got old now. In addition, I could find spider webs in the corners around elevator space. I think Rhiga Royal needs more maintainance all around the resorts. Service was good and decent.

All staff were amazing! We absolutely felt the warm and welcoming Hafa Adai spirit during our stay. It is an older hotel however there are renovated rooms I would suggest to book. The bakery offers fresh baked goods and coffee. There are several restaurants on the property but only had lunch at La Cascada. It was fine for what it was but Guam offers amazing food selections all around the island. The views of the ocean from our balcony were breathtaking and will be returning again in the future.

Alll around loved every bit

Good place