The lobby is nice. Check in easy. Third stay at this HW Suites in Springfield MO First stay spring 2024 was a king bed room and was clean and great. Second stay booked a two queen room but linen was dirty on arrival so my family was put into a different queen room. Transfer room had all sorts of issues with housekeeping including my daughter taking out the ice bucket from overhead cupboard and water pouring all over here, it hadn't been fully vacuumed, shower dirty, toenails/debris on bathroom floor. Gave hotel another chance bc I like Homewood Suites usually as a chain. Third stay, another two queen room.Shower poor cleaned, bathroom had long hairs and a fingernail on the floor and wall with stuff running down it. Entire place dusty and has grimy prints/stuff on most surfaces - not getting wiped down, shower needs scrubbed inside and out. I wiped the kitchen table area off bc there were sticky spots and the wipe came up grey. The chair at eating table was full of crumbs in cracks, sticky spots and I cleaned it off too. Bathroom grout filthy. Yellow cube ottoman grimy. Entire room needs a good detailing. Carpet was nice and feels fairly new. Dark carpet, type of lighting make issues harder to see. Don't understand why hotels don't regularly steam clean upholster The mattresses aren't great/feel cheap. Like fridge and having sitting space so I gave this location a 3rd try. Trying a different place in Springfield in a couple of weeks bc of HW cleanliness last two visits.

I had Friday and Saturday booked. We got here at 11 Friday night. The front desk told me that my room wasn’t clean yet. It would be at least 45 minutes. We didn’t get in our room until after midnight. If my room was booked, why wouldn’t that room be clean? Especially considering check out would’ve been 11 am Friday morning. After getting in our room late, the next morning we had house keeping knocking on our door just a little after 8 am Saturday morning. They didn’t hear anyone when they knocked, and opened the door. The male ended up seeing my wife standing at the bathroom naked. Thishotel has been nothing but a joke.

This was a very clean, comfortable hotel! Staff was super helpful and friendly. Pool area was clean. Breakfast had many options and area was clean. Everything well maintained. 10/10 recommend!

The hotel was clean, well appointed and decorated. The staff was friendly. My poor rating is because the bed was the most uncomfortable bed I’ve ever slept on. It was like plywood with a sheet on it. I try to be understanding when traveling because I know people prefer different mattress types so if the bed is not my style but manageable, I wouldn’t say anything. This bed, however was awful and frankly for a hotel at this price point, unacceptable. This was a mattress fit for prisoners or the motel 666. Hilton should be ashamed.

When I just arrived and looked around the room, there’s a hand towel that looked like have been used and not folded, a small wash cloth on the floor behind the bathroom door with yellow stain in it, and the bedsheets didn’t look like been changed/ looked like someone laid on it, didn’t bother to change the bedsheet and just covered it with the comforter. That’s $160 room that been paid.

Need to have fans in bathrooms. Great stay. Will come again.

Super clean. Super friendly staff. App was convenient and worked seamlessly. Enjoyed our stay.

The breakfast was amazing, and everyone was real professional and had great customer service! The rooms were clean and the amenities were great!