Clean room, good size, very friendly staff. Good food. Well located. Perfect stay for us.

We immediately felt that our room the property were first rate. Small room but smartly designed. What was strange was our room was made up everyday, but common things weren't cleaned- eg. the toilet, and our coffee table that we spilled takeout food on. (We left a tip for the cleaner everyday... it's obvious to us the toilet needed cleaning as did our greasy coffee table on multiple days.) Check-in counter was great, as were all staff on property. But points off for not actually "cleaning" our room. That's actually what we remember as we reflect on our time @HI.

Excellent

Kids would love this place

We had a great time with young children.

Everything’s is 4 stars except foods. But there are lots of restaurants nearby. It s Very Good place for family with little kids.

We just stayed here for one night after traveling for about 24 hours (with 3 kids) to get to Thailand from the United States. This property was perfect to have as a “landing pad” to rest and recuperate for the night. The pool was refreshing and fun, my kids loved the mango and banana shakes at the pool bar, we really loved the location, as well as the very quiet and dark room to get a great night’s sleep in. And the breakfast… wow! Exceptional! We will definitely stay here again for any family trips we do to Koh Samui. Great stay!

At a convenient location with eateries and marts nearby. Staff generally are helpful, polite and kind. Would like to compliment on the front desk staff named Bell and the restaurant staff named Pao for their good service and helpfulness during our stay. Thank you.

Great location however pool bar needs extra staff when busy,

The room was great and we had a wonderful time (a week). The pool was very nice. Very rich breakfast. The room is always perfectly cleaned, except for the balcony which is forgoten by the cleanladies for some reason. We got the room early which was great. However, the late checkout that we asked for was overpriced. They charged us half a night for a few hours late check out. But more annoying is that they charged us for the current rate instead of the rate we initially booked, which was almost twice higher. We eventually ended paying for almost an extra full night for just a few hours late checkout. Sour ending to an otherwise wonderful stay.

The kids water park seating area was constantly filthy. No one man’s the area, there is only 7 sun loungers so gets busy and dirty as they serve food here too. English is poor at the hotel with all the staff including reception. The pool bar was extremely crowded at times. King kids suites were amazing. Seperate room and bunks for children . Perfect. Great amount of space and lovely balcony overlooking play area. Breakfast was ample and something for everyone, shame the juices were not fresh. Food in the restaurant for lunch was delicious and two kids eat free with an adult course. No vegetarian items on the menu to take advantage of this offer. The kids club was huge and clean with a soft play area and lots of space however it lacked a sense of security. Children over the age of 5 could open the doors and just leave if they wanted without parents as noone constantly manning reception and doors are not secure. You could drop children without staff even noticing. This could be a disaster waiting to happen if not rectified soon. The swimming pool was good, crowded at peak times. Beach - awful corse sand/stones, not soft sand and jellyfish in sea. Also a smell of gas and lots of boats. Location - amazing. Night market few times a week outside perfect for street local food and lots of restaurants on the walking street close by - easy access from the back of the hotel. All in all an excellent hotel got children! Please just sort the kids club security out!

Awesome place !!! First class facility and staff!

Fantastic stay at the Holiday Inn ! Family rooms were great . Spotlessly clean everywhere ! Friendly and helpful staff. Breakfast options superb . Beautiful location right on the beach and lots of choices for eateries. My only one negative , not enough room around the pool so limited amount of sunbeds!

Awesome kids! Close to many dinning options, that are delicious and various priced. Food at hotel is great and kids eat free. Breafast was amazing, with many many options for all. Only negative is there is night market right beisde it causing some loud nights (but wouldnt deter from staying there again) 😁

We did not regret staying here at all. The staff were just wonderful, the breakfast was one of the best I’ve ever had at any hotel, the parking was easy, and the room was huge and modern. The beds were honestly the most comfortable I’ve ever laid on and we were so well rested. Our shower was slightly flooding and within literally 2 minutes of me informing the staff, someone was at our door to help fix it. We’d come back in a heartbeat, and my only regret was not staying longer!

We enjoyed our stay at Holiday Inn. The rooms are big, modern and very clean. The location was perfect, staff were helpful and the pools were super nice. The hotel is perfect for families, as they have splash area for kids, a play room inside and playground outside.

We were two families with 2 kids. They have an amazing environment for kids and adults. Adjacent to walk street, beach and night market. One of the best vacation stays in many years.

Brand new hotel very family friendly Spacious room with dedicated bunk bed room for the kids. Large shower and bath tube and a stool to allow kids to use the sink. The only suggestion to improve is to have a stronger moderation and control of the indoor playground area and eventually some kind of more interactive and organised mini club

We really enjoyed our stay here with our two kids (6 and 9). The facilties are so great for families and it was very clean and well kept. Staff always had a smile for us. The kids loved the water park and the kids club and we got to enjoy some downtime because of that. Well worth the $ for a super easy family holiday. Location is great too!

Excellent hotel with very friendly and service minded staff. Excellent pool facilities with great swimm area and even a in-pool-cafe. An advanced children’s pool (0-12) with water slides, showers, spring water and water canons. Large fitness room (+16) with towels and bottled water for free). Advanced indoor playroom/play land for children 2-12 even with caretaking of kids while parents do fitness or other stuff. Our room appeared brand new with pool access , small terrace. Modern room interior with great shower and bathroom facilities. Mini bar. Safety box. Free bottled water. Great breakfast with all you need and a lot more and good quality of food. Great location right at beach and straight to a beach promenade with lots of restaurants, market and massage options. This hotel exceeded our expectations. Only bad thing to say about this hotel was the 2 double beds included in our room type… they were only what we would call wide single beds so sleeping 2 adults in such bed is a challenge.

Perfect location - on fisher mans village - excellent night life - night market every other night (street food, fresh fruits, fresh juice, deserts - everything you want there). Excellent excellent location. Outside hotel on the right hand side can hire moped on the right hand side across the road, petrol station right opposite. You have the big supermarkets 5 mins away as well by car and chaweng beach/night life 10 mins

Room service was an issue. No physical menu in room is unacceptable. Room service ended early for class of property I expected 224 hour service. Price versus service did not make sense but seems like hotel is well occupied. Just will not include me in future.

The hotel is very clean with 5 stars service. Very children friendly

Unfortunately, the stay in the Holliday Inn Resort was unpleasant throughout the stay. The duty manager (Mink) was lacking basic ability to solve problems and was very unpleasant. In the rooms we had sewage smell from the bathrooms, the pool was very slippery and dangerous for kids. The chlorine in the pool was too strong, and left us with burning eyes. I strongly recommend you try another hotel!

We heard about this new hotel and booked this about 10 months ago Meanwhile we started to receive some negative feedback about the hotel, but we were sure that as part of IHG this hotel won’t be disappointing. Even few days before our trip a agent advised us to cancel as this hotel is low quality. We paid very high price for this vacation. Wasn’t worth it at all. The staff wasn’t welcoming at all, very rude in fact. We asked to speak to manager but manger never got back to us. The property was dirty. They room wasn’t clean enough. The pool was horribly dirty. We even spotted pop in the pool!!!!! And no one came to clean The splash pad ( kids pool) was full of dead flies and leaves, day after day. Staff was rude, someone toke our towel and they didn’t agree to give us towel!!!! I had to walk all the way to my room wet as she didn’t agree to give me towel!!!! The pool is big, but no where to sit Pool bar staff was very not nice to hotel guests The breakfast is very very low quality, staff doesn’t fill up empty containers There is no room inside! You need to wait for 30 min maybe and outside it’s sooooo hot and it’s impossible to eat under such strong sun I won’t recommend this hotel

Hotel service is very very poor…. Employees are not nice and welcoming Most of them doesn’t speak English Hotel is not clean!!!! Was poop in the pool and although we tried to explain to the staff they didn’t understand. Kids pool was dirty, after we saw broken glass we called and no one came to clean No enough space in breakfast room and the line is crazy Very low food quality and the price is outrageous I won’t recommend coming to this hotel At least not for this price

Very family friendly.

Beautiful resort in a great location, that misses the mark by been too greedy and uses towels cards with hopes you lose at least one and pay for it. Another major issue is that not many sunbeds around, and almost no shades. You are left open to be burned. They do it not to block some of sea view from various rooms. Its Holiday Inn, very american style setup, thats not very thai, doesnt spoil you enough. Kids club is the best we have seen, amazing space and facilities, so kids will love this place. Adults, well, at this high price its a mix feeling. Our room was on 2nd floor with view to a parking lot, for over $300 a night not including breakfast. And this NOT a 5 star hotels by no means.

Great for kids. The facilities we're really nice. The beach access was perfect, as were the nearby dining options. The check in process took a long time, and the check out process wasn't much better. Overall, it's a great hotel for families with kids. All in all

Great family resort… exceptional indoor kids playroom, great splash pool and playground. Rooms feel brand new, the family bunk room was incredible. The resort as a whole can be quite busy/chaotic, there’s no staff supervision around pools, slides which can be mayhem. But if you don’t mind a bit of busy chaos it is in a great spot…

Great property, wonderful for children. Highly recommended!!

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