Staff was amazing! Friendly, caring and attentive!

Very nice for adults only place.Not on the beach though.you will need to take a 4 min shuttle

Quiet, secluded, excellent and friendly staff, and wonderful food!

Our room was very comfortable. I cannot say enough about the level of service all around the hotel, and especially at the restaurant Emiliano. Jose, Jesus and everyone else were always ready to please and ask what else they could do for us. Perfect for adults that are looking for peace and relaxation. The only small event, was losing my mom's cell near the hotel's beach club last night. If the cell is returned, I would certainly give this hotel 5 stars.

We loved this resort, the staff are so friendly and truly concerned that you are having a great stay, it’s as if you are their guest! The food was excellent, the resort is quiet and it is beautiful!! The grounds are manicured to perfection!!

Staff went above and beyond. Facility was great!

Casa vela was probably the best place we’ve ever stayed at! The staff was amazing and when they say all inclusive they mean all inclusive, they were there to serve every time we sat down! Our drinks never emptied and they always made us feel like we were the priority and they were grateful to have us and anything we needed they facilitated and or accommodated! I can’t recommend this place enough!!!

The resort is gorgeous and the service was excellent. We stayed 5 nights and were a party of 5 adults with 3 rooms. We ended our 3 week vacation here after traveling through Mexico City, San Miguel de Allende, Guadalajara and Mascota. We had a very relaxing beautiful time. My only are of suggestion for improvement is upon check in we were not given a tour of the facilities and we were never informed that there were activities like meditation in the morning or exercise class. We were unaware of entertainment in the evening options at our hotel or the other hotels. We learned of this on our last night! Please inform guests of the various activities and options.

It's the staff that makes Casa Velas one of the top rated places in PV. They will do everything in their power to make your stay enjoyable. We had a couple minor hiccups in our first full day there, and the staff went above and beyond to address them. If you have any issues or requests, just ask the staff. The drinks are very good. Margs and mojitos are top notch. If you're a bourbon drinker, they only have Jack Daniels and Jim Beam, but they do have good scotch and high-end gins, vodkas, and rums. If you want something not on the drink menu--jusk ask. If you want a Grand Marnier floater on your margarita--just ask. If you want a drink the second you sit down in a cabana or at the lobby bar, just go up to the bar to order your drink. Otherwise you may have to wait a bit. The food is good. If you want a different side than your entree comes with--just ask. It took us a day to figure out that the food menu they give you in the beach cabanas is not the full menu they serve there. Go up to the dining area in the beach club to see the full menu. The sesame tuna ceviche was a highlight. Be sure to do at least one dinner at the beach club for the sunset (and lobster tail). As other reviewers have noted, it's quiet at Casa Velas. This is not the place for you if you're there to party. It is the place to relax and chill. Tip: if you think you're not getting hot water in your shower, turn it the other way and wait a couple minutes. It comes out colder at first before it gets hot.

Incredible property and staff! Quiet and relaxing! Will be back!

Wonderful

This is the second time my husband and I have stayed at Casa Velas and it never disappoints. Staff are friendly from the moment we got there and are always going above and beyond to make us feel special. The cleanliness of the rooms is impeccable and the food is delicious.

What an amazing stay! Could not recommend this resort more. Smaller in size but big on service. Would stay again and again!!!

The property was pretty, but the "private" beach club was not private at all. Only one restaurant on the property. Food was medeocre at best. Tips are supposed to be included, however, you have to she out every time you get food or drinks and there is an option for a tip. The beach club was closed some of the days and honestly, not worth the money AT ALL. we will not return. Waste of time and money. Limited menu and no amenities were offered, as what were offered on expedia. No one showed us around, we couldnt find the beach club. The couple days it was open, it was full. The propert is very misleading. False advertisement. Our spa credit did not accumulate and they literally had one menu to chose from, otherwise you had to ride by bus everywhere else. W ewere able to spend a total of maybe 4 hours on the back in a 5 day period.

Very relaxing, tranquil property and friendly service at the restaurants. Food was very high quality. Adults only property, but definitely not a resort for younger couples looking for a mix of liveliness to go with the quiet. It is definitely an older crowd and little to no action during the day - it was nice to be able to take advantage of the sister Velas Vallarta and Tau Beach Club for a bit more action.

We had a number of flashing lights in our room 309. Fire detector flashed all night above the bed and the connection to the internet lit up throughout the night. The room was out of date….sliding door hard to open , Outside hot tub was nasty. Stained and sliced in the cement. No way would we would use it. However we enjoyed our stay very much. Staff were delightful.. entertainment was excellent ..

I have stayed at Casa Velas twice now and both time have been great. The staff is very friendly, welcoming and attentive. The property is well maintained and has a nice citrus smell throughout. The food all though a bit limited is really good, I recommend this ceviche vallarta and the chilaquiles. The restaurant staff is amazing, shout out to Avalos for always taking care of me, also Oscar, Jesus and everyone there really. It’s very quite and peaceful if your coming to just relax.

Casa Velas is a very nice boutique resort closer to the airport and Marina. It's very quiet and safe, security at the gate checks the guests in and out. Room is spacious and well decorated. What makes this resort stand out is its superb service! Hats off to the entire staff at Casa Velas, from the front desk to the shuttle drivers and the servers at the restaurants and poolside. We were really pampered by the staff during our one week stay at Casa Velas. It's also nice to have options to dine and use the facilities at its sister resorts - the Tau Beach Club and Velas Vallarta, which is only a 3 min shuttle ride. Guests can dine at any restaurant in the three resorts. Food is acceptable for an all inclusive resort but we wish the quality is better for the price we paid. Breakfast at Emiliano is good, lunch and dinner at Tau Beach Club are better. Special thanks to Velas Vallarta front desk staff. I left my shirt in the ballroom where the Fiesta event was held. Not only the staff found my shirt, they also delivered it to Casa Velas. Overall, we really enjoyed the stay at Casa Velas. We were fully recharged at the end of our vacation.

Beautiful property, great service, food was delicious… The fitness center was a little sparse.

This is a perfect resort for a couple or smaller group of friends looking to get away to a nice, quiet resort in Puerto Vallarta. Though there is only one main restaurant on the property, it is excellent. There was entertainment every night we were there (a week), but it didn't go on until late hours so not a party place...which was nice for us. The resort pool and vibe is first rate and we enjoyed ending our "beach days" there. Probably the most underrated part of the resort package is the access to the private Tau Beach Club which is included in the all inclusive package. It is a 3 minute shuttle ride and this was normally available almost instantly. We went to the Club everyday and the service, food and drinks were top rate...the team at Tau were excellent, service oriented and very friendly; it was energetic but not too busy at Tau and we were always able to get a cabana. We also had dinner there two nights (lobster both times), including our last night which was at a special sunset table which we really enjoyed. Will definitely return to Casa Velas.

EVERYTHING about this property and employees is exceptional!

Incredible service. Didn’t know what to expect but would be back in a heartbeat

Amazing service, exceptional grounds and private beach. Delectable food, drinks, spa. Everyone who worked there was an absolute delight. I will return again and again.

The best part of the stay was the staff and the ambience of the resort! Super friendly attentive staff, luxurious accommodation and beautifully manicured grounds. The turtles in the front of the property was a nice touch. Food was delicious and vegetarian friendly. The pool and the swim up bar were very enjoyable! Felt safe and pampered.

My husband and I had such a wonderful trip at Casa Velas in April of 2023. The food was excellent and the service was exceptional! We’ve always stayed at Secrets Resorts, so this was our first experience trying another and it could not have been better. We miss our mornings with the incredible staff. They work so hard to make sure you enjoy every moment of your stay. Thank you to Avalos, Carlos, Fatima, Ulises, Miguel, Enrique, Ramon, Alfredo, Jesus, Ana and Sofia. I know I am leaving some out and I apologize because all of you were amazing and worked effortlessly to make such a wonderful, memorable trip. We will be back to see you some day! Thanks you again!

Always a nice stay. Best wait staff Avalos! he was wonderful!

Casa Velas absolutely exceeded our expectations. I booked this stay because my partner is a school teacher and could use a break from kids. The resort itself is small and all common areas of were never crowded. It was easy to eat at the restaurant daily and there were always comfortable pool cabanas available for use. Food was the highlight at this resort. It was absolutely incredible that I enjoyed every single meal at this resort. I read a lot of reviews here about "average" food at Casa Velas and at this point I would like to disagree with all of them. This is my third stay at an all inclusive resort (Cancun/Tulum). Ordinarily, you can expect to tamper expectations for meal quality as resorts prepare for quantity rather than quality. That is NOT the case at Casa Velas and the Tau Beach Club. I highly recommend the shrimp/skirt steak burrito at Tau Beach Club. Staff took the time to remember our names. There was always a shuttle available for the beach club. Pool/Beach cabanas are often an extra charge at some of the resorts in PV. Not only is this not the case at Casa Velas, but for us it was "take your pick! where would you like to lounge for the day?" The beach club itself was magnificent. Slow times often went too fast. Did I mention it wasn't crowded anywhere? My partner and I miss this place now that we're home. We'll likely return as we don't see how much better it can get than Casa Velas.

Alittle more selection on menus

This property and the sister properties were all fantastic. The food, staff, grounds were all top notch. I will note that the demographic is a bit older than we expected ( 41 & 36y/o) but that didn’t hinder our trip whatsoever. You won’t be disappointed staying here at all

Staff was great, everyone was helpful and friendly. Service poolside seemed a bit slow. Breakfasts served on our patio was wonderful. Other meals were beautiful but lacked flavor. Steak, fish, pasta all very bland.

Everything was great. The resort was beautiful.

Loved how the whole place smelled and sounded like a tranquil spa, so relaxing!