We stayed at the Novotel Resort for 2 nights and we really enjoyed our stay. It's very centrally located so it was easy to visit lots of different places during our stay. The staff was really nice, and we would happily stay here again.

Séjour convenable

A good size well-equipped room, although the Wifi was feeble and quite slow. The staff were friendly and the reception staff very helpful. Breakfast was the stand-out, the options were excellent and plentiful, not to be missed. We were there in the winter, but the pool area looked clean and sheltered.

Nice, clean and near the airport. However too far away from the beach

Very nice and clean....we got in late and they personally came to the airport to get us.

We arrived at 2.15 pm to check in (which is from 2.00 pm) and were told our room was not ready yet - and it would be 30 minutes. We then had to wait until 3.35 pm before we got our room allocated to us and this was with constant chasing at reception. We had to wait in the reception/bar area with all our luggage - and were not even offered a complimentary drink. The pool area was also very over crowded, no sun loungers available and extremely loud music playing until 9.30 pm

This was a terrible stay,although we booked well in advance we were gjven one of the worst rooms in the hotel smelly very badly positioned we complained but it was like talking to a stone wall all we heard was we cant do anything sorry. we are full Why do I book 2 weeks in advance is it to get the worst room. Second day nearly 4 pm in the afternoon our room was not cleaned and the card wouldnt work to open the door I had to go down to the reception desk to have it activated amazingly terrible service please take this as an official complaint from a regular hotels.com reguler customer.

Standard but clean room, lovely pool and pool area, lovely helpful staff, very useful shuttle bus to airport in morning. Arrived late so had to get taxi from airport and very few taxis we had to wait about 20mins. Groups of more than 4 had longer wait as very few taxis would take more than 4 passengers . Delicious varied breakfast and the children ate for free with us

This was a quick stopover on my way from Southern Spain to Northern France. Well, what a lovely place. Check in was a little slow and there were quite a few people waiting and only 1 person on the desk but it was 1700hrs I suppose. I eat in the restaurant and it was great food. Plenty of parking outside. This hotel is right next door to the Ibis and shares the car park with it. I’m so glad I chose this hotel though as the Ibis looked tired from the outside. I’ll definitely stay here again next time I visit Biarritz.

Good hotel, great service, nice restaurant, and a good location for airport transit. The walls seem a bit thin, and internal noise was loud at night.

Great hotel next to the airport. For convenience, the hotel provides a complimentary shuttle to the airport.

Having stayed at the Ibis next door the previous week i was very pleasantly surprised by how much nicer it was.The reception staff were very welcoming and friendly even though we didnt check in until 10pm. The young barman was also very friendly. The room was spotlessly clean with coffee making facilities.

Having stayed at the Ibis next door the previous week i was very pleasantly surprised by how much nicer it was.The reception staff were very welcoming and friendly even though we didn't check in until 10pm. The young barman was also very friendly. The room was spotlessly clean with coffee making facilities.

A modern clean hotel great for families in a good location. Don't worry about the proximity to the small airport we didn't notice any noise. We arrived and our room wasn't quite ready at 2pm and so the smart staff immediately offered us complimentary drinks whilst we waited 10 mins and the kids went off to play table tennis. Previous experience of reasonably priced hotels in France and particularly in this area has been either basic or the first part of shabby chic. This hotel is refreshing, smart, welcoming with an excellent hot and cold breakfast. We stayed in the superieur family room with two doubles and aircon of course and a good hot shower. Sometimes we question the star rating but we would say a true four star by English standards. The kids loved the pool , probably not suitable for under sevens on their own as it's quite deep our seven and ten year olds were fine and enjoyed morning and evening swims whilst we had delicious tapas on the terrace next to them. For us the location was ideal, equidistant to Anglet plage and Bayonne, from here we surfed all day on Anglet , dined in a fab tapas bar in Bayonne strolled through Biarritz and really enjoyed a visit to St Jean de Luz, the back streets are some of the best for browsing you will find we preferred it to Biarritz for restaurants and shops although the beaches are crowded as it's safe and idyllic. You won't be disappointed with this hotel, great for a comfortable mini break.

A modern clean hotel great for families in a good location. Dont worry about the proximity to the small airport we didnt notice any noise. We arrived and our room wasnt quite ready at 2pm and so the smart staff immediately offered us complimentary drinks whilst we waited 10 mins and the kids went off to play table tennis.Previous experience of reasonably priced hotels in France and particularly in this area has been either basic or the first part of shabby chic. This hotel is refreshing, smart, welcoming with an excellent hot and cold breakfast. We stayed in the superieur family room with two doubles and aircon of course and a good hot shower. Sometimes we question the star rating but we would say a true four star by English standards.The kids loved the pool , probably not suitable for under sevens on their own as its quite deep our seven and ten year olds were fine and enjoyed morning and evening swims whilst we had delicious tapas on the terrace next to them.For us the location was ideal, equidistant to Anglet plage and Bayonne, from here we surfed all day on Anglet , dined in a fab tapas bar in Bayonne strolled through Biarritz and really enjoyed a visit to St Jean de Luz, the back streets are some of the best for browsing you will find we preferred it to Biarritz for restaurants and shops although the beaches are crowded as its safe and idyllic. You wont be disappointed with this hotel, great for a comfortable mini break.

We arrived late and had to leave very early to catch our flight. The staff was very friendly and helpful, arranging out shuttle to the airport (with our flight crew who were incidentally staying at the Movotel) and they made sure breakfast was available for us at 5am, long before the "normal" hour. We were very pleased overall.

We arrived late and had to leave very early to catch our flight. The staff was very friendly and helpful, arranging out shuttle to the airport (with our flight crew who were incidentally staying at the Movotel) and they made sure breakfast was available for us at 5am, long before the normal hour. We were very pleased overall.

The staff did not seem prepared for our arrival (there was no cot for my son) and all facilities were compromised by the building works.

The hotel is under construction so be ready for lots of noise in the mornings. It is a very nice location and a very friendly hotel and we had stayed here previously so the building works didn't bother us too much

Although I only spent one day & night here, found it to be a professionally run, well-maintained facility. The Housekeeping is to a very high standard, the room comfortable enough that I had the best sleep here, in all of my 3-week visit to the Basque region. And I must comment on the very professional staff -- not only helpful, but in a warm, personal way.

I've marked room comfort as to start with I was give a room where the air conditioning didn't work and the alternative air condoning unit was blowing out hot air. I feel that the hotel must have known about a potential problem with keeping the room comfortable. I was given another room which was good but for a time I was worried that there wasn't another one available as the hotel apparently was fully booked. As I was unwell at the time it was something I could have done without.

I cant recommend this hotel enough. Every member of staff, and I mean everyone, was so genuinely kind and helpful in our 4 day stay. The pool was superb for the kids and our room was cleaned daily. We didnt eat at the restaurant but the food looked lovely, It is 5 minutes to Biaritz and a 10 mins to Bayonne. Two really interesting places to visit with the lovely beach and chic people in biaritz to the lovely atmosphere in Bayonne. A lot of people used it as a 1 night stopover but we would happily stay there for a week. Thanks to all the staff

I can't recommend this hotel enough. Every member of staff, and I mean everyone, was so genuinely kind and helpful in our 4 day stay. The pool was superb for the kids and our room was cleaned daily. We didn't eat at the restaurant but the food looked lovely, It is 5 minutes to Biaritz and a 10 mins to Bayonne. Two really interesting places to visit with the lovely beach and chic people in biaritz to the lovely atmosphere in Bayonne. A lot of people used it as a 1 night stopover but we would happily stay there for a week. Thanks to all the staff

Dated and staff were too busy as seemed a lack of them and food poor too. I would never go back

We stayed at the Novotel for four nights following the wedding of our son nearby. The room was large, clean and comfortable. I could suggest the addition of a few drawers but we managed without. The staff were friendly, helpful and efficient. The choice of meals was a little restricted but what we had was tasty. The swimming pool and the grounds were lovely and there was very little noise from planes considering the proximity of the airport. We would recommend this hotel to anyone needingna base for a few days.

Not bad, of course and not good, of course. Staff's response is very good. Room is not new but clean. Overall, we can fully enjoy Novotel standard. There is neither exceptional nor terrific point.