Room was not so clean

Check in starts at 2pm, they didn’t have a room ready. No big deal, I come back at 3 and they have it ready. The area surrounding the hotel was sketchy, not the hotels fault. The exterior of the hotel is in need of a major facelift, makes the hotel look crummy. However I was pleasantly surprised with the interior of the room. Spacious and modern-ish. I saw other comments on Roaches and I did look for them but didn’t see any. It looks like some minor wall damage in the shower but that’s it. Didn’t check out the pool or the amenities. As for location it’s listed as being near Sloan park…eh not really but the ghetto is probably less appealing lol. This hotel is overall a fine place to stay a night in the Phoenix area.

The Shower Faucet not working or broken.

It was ok right. The only issue was that there was no hot water, so showering was…refreshing!

No complaints. Nice room.

Staff is friendly, rooms are clean, pool area is nice. Would recommend.

Great place for rest

Came in at midnight - the lobby was locked. Had to call to get someone to come out and check us in. When we first walked in, we saw a cricket running around on the ground. The bed - we only had a sheet as our 'blanket' - just a piece of sheet. It is next to a 24/7 stripper club that was in a shady building with no windows.

Paid for my support dogs to stay the night with me, because we are moving too a new location any we have no service or air conditioning. But unfortunately 😕 we were asked to leave, dogs were not quiet 😕

Property was nice, updated. The area is shotty the smell of weed is strong at the Property. The lobby is very nice.

Everything was great all around just the surrounding are but hey it’s like that everywhere now a day

This location is in a terrible property. Homeless people outside. The sheets of the bed had holes and stains in them. Not a good stay.

This was a great stay. I will note though that there were no shampoos. No breakfast even though the pics make it look like so. But the desk people are very helpful and friendly

The room was in poor condition in terms of the furnishings. The bed was just a mattress on a spring frame on top of a platform. Very uncomfortable. Towels shed an incredible amount of lint. No room maintenance. Thankfully I was only there for 3 days.

Excellent and friendly staff. They work hard and go above and beyond to help others. I have had nothing but positive experiences here and the rooms are spacious and I believe they have been making improvements and upgrades recently. Thank each and every one of you. You all are all are amazing!! Great stay, great people!

Everyone was very friendly, accommodations, fresh & clean... a great experience!

This is a decent property. I stayed 3 nights. Only thing that could improve is housekeeping. I never saw anyone! Not even to reflesh the room.

Sounded like a fight in the hallway. Bath towels were see through terrible.

Great stay

That i was forced to have to stay here even though I wanted to cancel my reservation because I still had to pay and the price was more than it was supposed to be

Room was clean, but lacked hangers in the closet, had only one chair, and only two small bars of soap in the bathroom, no shampoo etc. Common areas need refurbishing, as they have a very "worn out" appearance. Free coffee in the mornings was nice, but most hotels give you complimentary breakfast items too. Laundry facilities were not really usable, since the change machine and product vending machines were broken.

Stayed here for our son’s baseball tournament from Thur 3/23 to Tues 3/28. We arrived around 1:30am due to late flight. Random people walking around parking lot at 1:30am, was a little odd. Room was average, but fine for what we wanted. Dresser was run down and drawer would not stay closed but we didn’t need to use it, just an observation. Our room had a nice view with a balcony that overlooked the pool. Outdoor pool was not heated, but our son enjoyed the hot tub. Hallway was a little dirty, smelled like pot. Staff was friendly. Overall fine for what we needed.

Spacious, clean, fridge. Ours was a 6 day stay. No housekeeping a bit of a problem. Had to chase down toilet paper, towels etc. Only toiletery was two small bars of soap. No shampoo, conditioner and lotion. These should be a basic in a hotel room. Had to chase down extra coffee and had to have keys reprogrammed three times.

Like the location.

I ordered a room with a tub. Door was broke on the bathroom. There was a very nasty smell. We were just to tired from traveling to complain or say something. Smelled like pot throughout the entire place. Was very disappointing. Looked nothing like the website photos. No complementary shampoo or toothpaste. Had to buy from vending machine.

The description said it was 2 queen beds. They were not queen or full bed more like an in between a twin and full. No shampoo or conditioner available. Toilet was weak and it clogged after using it. Some of the Exit/Entrance doors were blocked or sealed off. It’s against code to obstruct the exit pathway.

The absolute worst hotel experience we have ever had in our team's 11 years of travel! One room had a dead animal in the AC unit, one room had a machete under the bed, one room had blood stains on the sheets, one room had a tv that kept turning on in the middle of the night. I woke up to a lady pounding on my door asking for a place to stay because her husband kicked her out. The next night there was a dog barking in the room above me the entire night. We had 3 coaches rooms leave after the first night (3 night stay), and they said they would reimburse us once they talked to the "manager". We never received our refund, in fact, every time I call in, the "manager" is not there. DO NOT STAY HERE!

This was a handy location right off the light rail line. We had no issues with our stay.

Staff was very friendly.

It was nice enough, pricy for the brand. The room was bright all night. No sleeping in.

When we checked in the door was open. The pillows had chunks of something on them. And the toilet seat had fecal matter on it. It was disgusting! They did give us a different room.

Did not like that the bedding did not look clean. Stains on pillowcases and bath towels. Was put in the room on time because we had an event an hour away. But the speed to turn the room was unacceptable. Also there was a bloody bandage on one of the beds. Will not book again or recommend property