This is the second time we stayed at this hotel and the heat didn’t work. The room was cold and when we called the desk it sent us to voice mail. We couldn’t leave a message because it was full. The front desk was no help. We come once a year around Christmas to see the lights and have a nice dinner. We will be switching hotels next year.

Was unable to make the trip, called 11/20 to ask them to cancel reservation was told they couldn’t do it even though website says you can cancel on or before 11/20. Said it was not made through hotel and they could not cancel and would not help getting in touch with them. I’ve reported this to my cc company and explained what happened, they said they would file a dispute claim to take charge off of my card. Very unprofessional in every way and will tell everyone able the issue I had with your hotel.

beautiful properties, luv having a balcony....clean, quiet...pretty grounds...

The Bell hops and the valet people were so kind and helped us several time. Such great attitudes and smiles. So, my husband who is on crutches went down early one morning and put the do not disturb sign up so I could sleep in for a bit. At aproximately 9:00 am I took the sign down and left the room. My brother-in-law shared that you had to request your room to be cleaned and bed remade so David called the front desk to ask that our room be cleaned. The desk person said no problem I'll take care of it. We came back to the room later that afternoon and it was still unmade. David called again and got the same message. We had a full day of Engagement party events to attend so we got back around 9 pm and of course our room was still unmade. I went down to the front desk and the front desk person went into the managers office and came back to tell me that the manager said I had a do not distrub on my door. The manager did not try to make it better, did not come out to talk to me and was basically uninterested. So the front desk person a woman I think said she would find someone to come make the bed and bring towels. I said I would take towels up as my husband was exhausted and needed to take his medications. About 30 or so minutes later a young woman came to the door but I had already made the bed and taken care of the trash and put the dirty towels out. This was supposed to be a treat to stay on the Plaza. It turned out not to be.

Beautiful hotel & very nice rooms

InKC for the KC Opera! Returned to a freezing room,unable to adjust the air thermostat,called the front desk they offered the adjoining room on the same system which also only increased fan speed and did not warm the room.received blankets and we made it through the night.

Nice hotel. We were traveling as a family and my only complaint is that we were charged more to have 4 people in the room, but there were still only two bottles of water, coffee etc since we paid for extra people I expected it to be stocked for 4 people.

Always a tremendous stay !