amazing location inside the walled city of Carcassone

Loved this hotel. Service was excellent, property is beautiful, beds were comfortable. The family room was very spacious. I would recommend this hotel to my friend and family, and would definitely stay here again.

Great stay and very helpful and friendly staff. The location is amazing, in the middle of Carcassonne. The rooms are clean and tidy. We enjoyed staying here very much!

Old rooms - our two superior double rooms were not as in the pictures, one even in an old annex - unfriendly and unhelpful staff - hotel past its best time Good: silent AC and quiet room, transfer from parking (24 EUR per night) to the medieval city

A perfect central location in the heart of the city, the valet service for parking is ideal and the staff very helpful! We had a room for 3 and it was perfect for us…

Very good hotel in the heart of Carcassone. Silent room, they have a parking outside and take care of your luggage

Well located, beautiful historic building. The room was quite basic, but fine. Site staff was very kind and friendly. But I missed the amenities that a 4-star hotel should have (toothbrush, shower cup....).

The two staff members we engaged with were incredibly kind, helpful and understanding, going beyond what would be expected in order to help us. Even though they were busy, they did not act as if they were busy, but gave us all the time we needed.

The hotel is conveniently located within the walled city. You can walk out of the hotel and access the restaurants and UNESCO heritage site. Other than the location and breakfast, the hotel service left much to be desired. They misadvertize the family room for four with 2 doublebeds. The second bed is a sofa bed (should clearly state that). On our arrival, while the sofa bed was pulled out, there were no sheets, blanket or comforter. We had to call late at night to request. When our train was late, I messaged the hotel. They didn't respond or acknowledge till a day later. The front desk person would not make a dinner reservation for us on arrival and requested that we walk around. When he told us that we will not be able to get into the restaurant next door because of time (without even trying), we were able to walk in and request a table. Overall, very disappointing service by the front desk.

great location. We recommend using their paid private parking just outside the city walls; it worked well. Interesting lobby with old books and board games. We had fun playing the board game Carcasonne in Carcasonne. We recommend staying in old city so you can wander around at night when few people are there.

Great, would recommend

Brilliant location within the city walls

This Hotel is one of the best I've ever had the pleasure of staying in. I hope to one day return.

The hotel was excellent and staff so attentive and helpful. What an experience staying in the walled city staying at the hotel made it even more special

A unique experience in a wonderful building in a magical setting

Great experience into the middle of Carcassonne city

The staff was friendly and it was accessible to many places!!

Booked a room almost two months before the stay but ended up in an annex. No one told us before that we would get a room in an annex, there was a strange smell in the staircase and no lift, we had to carry our bags down several floors. When I asked why they hadn't told me about the annex, called me or emailed me about it, they wondered if I had wanted to stay in the hotel itself? Strange question as I obviously thought I had booked a room at the hotel! The door to the annex was difficult to get open, luckily it did not start a fire because then I don't know if we would have made it out. The coffee cups were dirty. I was very disappointed. Who has put 4 stars? In addition, they advertise their "library" which is a small shelf with 30 books.

A superior room was booked my daughter for us. we realised that the room was actually a basic room, no view apart from an alleyway which gave passersby a full view into the room, so no privacy. The curtains were missing several hooks so the curtain hung down when drawn, which let in light. Staff were very charming and helpful but on the first evening there was only one member of staff who was lovely but absolutely run ragged! The car parking arrangements however were excellent, a very good service, particularly as my husband left his glasses in the car and it was no problem for the guys to collect them for us. But all in all a disappointing stay unfortunately.

Right inside the walls of the town, the perfect location to explore this wonderful place. A great bteakfast too.

We really enjoyed this place. The location was great - walking distance to shopping, sightseeing, and restaurants. We were able to use the hotel parking which was very convenient. Staff was very friendly and breakfast was great! Would highly recommend it!

Great spot. Right in the middle of the walled Cite, with charming courtyards and spaces. Excellent stay.

The location was great and the staff was very kind and helpful. The logistics of getting to the hotel could be a bit more descriptive as it’s a little tricky! But once we found the correct parking lot we were well taken care of and the really nice crew got us up to the hotel in the old city. Those guys work hard and are so helpful! The hotel is fine but dated. Could use a refresh - and we weren’t aware that our daughters would be sleeping on a (very creaky, uncomfortable) sofa bed as the description of the family suite didn’t specify that. Aside from that we enjoyed our stay and the incredible convenience of the location!

Lovely hotel in the middle of La Cite.

Good location. Great staff and parking.

Had a lovely stay and the hotel being situated within the old city walls was perfect. We drove there and paid the £22 euros for the car park which was fantastic. We were in a Tesla and they had 2 chargers so we were ready to go the next day! They drive you through the narrow city streets straight to the hotel - that was an experience and a brilliant touch! We only had a classic room and you get what you pay - it was nice enough but a little dated. Very comfortable and large bed and clean. Check in was extremely good and friendly. Overall, I think it is a great little find and the garden was really pretty to relax in

Great place with wonderful staff!

Property is nice, room too small for the price. No coffee maker in the room, for oalmost US$250 at least tea and coffee in the room.

A good stay, with a reasonable room. The hotel is let down by their restaurant which was over priced and the food was not very good. The service in the restaurant was rushed as though they wanted my table, which I dislike.

Garden and decor.

The Hotel is wonderful. The room was modern and yet quaint overlooking the city. The trip from the parking outside the wall was unexpectedly cool. The porter/driver, Jerome, was amazing. He was friendly, a veritable tour guide for both the city and France in general. His driving in the tight quarters of the gates and the narrow street of this medieval city was a marvel to experience.

It’s very fun to stay within the walls of Carcassonne. The ride from the welcome point through the narrow streets was also entertaining. Friendly staff and great service.