We had 17 teams rooms reserved for 3 nights. We sent over a cc auth form and rooming list a week in advance. Wrong cards were charged, wrong rooms were assigned, wrong room types were assigned, rooms weren’t cleaned during our stay, had to get towels from the front desk, front desk staff very inexperienced.

The shower wasn’t completely clean. However, the rest of the room was very nice. Employees were very friendly and helpful and the breakfast was delicious!

Everything was okay

the ROOM WAS NICE! BED WAS VERY COMFORTEBLE. BREAKFAST WAS AWESOME!

Needs some updates but good for what we needed.

Excellent staff ,clean room near airport.

Beautiful modern hotel and rooms. Love the modern way it is decorated. Very comfortable beds. Great place! Will stay again.

Easy to get into; hotel clean and staff friendly

Great renovations and the gym was very nice. Breakfast was very good.

Convenient location near Knoxville airport

CLOSE TO AIRPORT

Clean and modern.

The place is great and the staff is extremely helpful. There was an issue with the shuttle. They pick-up at Zone 5 vs the Airport Shuttle area. Its not on the expedia instructions nor is their local phone number. When I called the number on the website, it only gave the global reservations, so it took a long time to get picked-up. The condition of the hotel and the helpfulness of the staff made up for the inconvenience. Thanks.

There ants in the room and the tv didn’t work

There was a dead bird between my parking space and the next upon my arrival. On my way out to dinner, I asked Trey at the front desk if he would put on some gloves and remove the poor bird so it didn't get squashed. Upon my return, the bird was still there, so I dispsed of it. There is no towel rack or hooks in bathroom to hang towels or wash cloths for drying. This makes no sense to me, especially since I prefer to use my towel multiple times. I discovered a queen fitted sheet had been put on my king size mattress when the corners were pulling off. Initially, I thought perhaps the sheet was put on the wrong direction. After a personal attempt to re-make the bed, it was evident the incorrect size fitted sheet was used. I called the front desk to ask that the correct size sheet be dropped by housekeeping the next day. Trey said he'd made note of it for housekeeping. There was a king-sized fitted sheet on the bed when I returned the next day. You can bet that is something I will be checking on all hotel beds! Breakfast fare was wonderful and varied , and I appreciated that bottles of water were offered to guests at the front desk.

Nice

Very few channels on TV. Breakfast was just okay. Otherwise, the hotel was nice. Very clean.

The room wasn’t clean. Hair in the bathroom and food crumbs on the floor. This is right next to the airport so the planes taking off sound like they go right over the hotel.

Trey was handling the busy front desk alone but still worked nicely And friendly telling us our reservation had been canceled by Expedia. We were a still able to get a nice room. Property in the process of renovating... a nice stay and good breakfast.

Easy access to airport

I chose this one because it had a late night shuttle.

Newly renovated. Spacious.

Property was fine. Problem at check in. We switched our reservation to 4/2 but hotel had us still coming on 4/3. Clerk said I “need to watch to make sure not double charged on credit card”. I hope no issues moving forward because I don’t want to pay 2x and don’t want to have to call Travelocity.

Property was close to the airport and lots of food options.

The lobby was under construction. No vending or ice machines on my floor. Or anywhere…per policy, I received new towels, the bathroom was in order, but no one made the bed. The fitted sheets did not fit the bed. The containers on the walls (soap etc.) were convenient, but I was concerned about the contents and the frequency with which the containers were cleaned. Thank you.

Nice place to stay, expensive pet fee $75. Currently renovating (great) but parking limited due to construction equipment

Arrived around 9p beds were not made has to get linens and make our own beds. I expect more from Hampton Inn

For a Hampton Inn, I was not impressed. The lady that checked us in ended up checking someone else into our room the second day. I found out when I asked for towels and gave her my room number. She said I was a no-show. What? She had checked me in the day before! I was in a hurry, so I asked her to please not let someone else into my room and please have the towels put in the room. She didn't even do that. She had an attitude like I had done something wrong. The lobby was not a typical Hampton Inn set-up. We didn't even bother having breakfast there. One of the elevators got stuck while we were there. The room was ok. Nothing special.

Quiet and clean some remodeling going on our closet door was a barn door and was not in the right position to be operational

Safe, clean.,quite

Doing a full renovation and new look is really nice.

Hotel is obviously in the final stages of a renovation. Which was fine. Shower (renovated) was very narrow, just shy of extending my elbows in width. That was a little annoying. Bed pillows were terrible, almost like not having anything at all even doubled up - made for little sleep and woke up with a sore back and neck. But very clean and great area with lots of food and shopping nearby! It was ok for the price we paid but would probably choose another hotel in the area next time to get a better sleep.