Always friendly helpful staff, clean rooms

Very clean room and a very nice guy at the check-in. Sheetz, Applebys and other shopping is right next door. Would stay there again.

Very clean room for this price range. Highly recommend if you want a clean place at low cost. The hallways etc are not great but for what you pay it’s nice to sleep somewhere clean

Great customer service 👏

I made the booking and canceled the same day as I made the reservation for the wrong dates! I was charged 260.44 for a stay I never even checked into so no I didn’t have a pleasant stay! As I was never there! I need someone to reach out to me asap!

The hotel was decent for price. but there was not cleaning of rooms while staying. had to take towels down between 3-5 to get new towels. sheets and blanket had holes in them....I can live without daily cleaning but have to clean bathroom area

I didn’t even stay in the hotel

The place stunk, had to turn the fan on to knock the stench down. Toilet seat was ready to fall off. No made service, if you wanted clean towel had to go to check-in between 3 and 5pm. If you get a hotel you'll probably not going to be there at that time. Talked to a guy in the elevator that had 30 things written down to report.

Nice clean hotel web site picked the day I was supposed to pick with no refund

Front desk was not friendly. Didn't have clean towels and wash cloths. No exhaust fan in the bathrooms. Rooms were moist

The room I received was not the room that was pictured.

The lobby person was nice enough, and they are pet friendly with a $25 fee. The property needs updating and looks rundown in certain areas. There is trash all around the parking lot. The room smelled terrible upon arrival, like old food. Once we had the AC on for a while, most of the bad smell went away. The room, walls, and bedding looked dirty, and the bed was uncomfortable. The floor was sticky. We didn't complain because we just stayed one night and we had our dog with us. Throughout the night, our dog kept growling at all the sounds of people walking by our room and making noises. So, we didn't sleep well at all. The hotel is in a convenient location, and close to restaurants, a CVS, and a gas station. I would not want to stay there again.

Cockroach in our room. Not very comfortable

It was disappointing that we had to stay at not even a 1 star hotel.They had no cart to take luggage to a 3story hotel coffee station was on to of a microwave.no ice.The hotel was extremely outdated and dirty .room were very dirty and bathroom toilet was extremely low and leaked .Tbe bed was like sleeping on sponge.We had two room and both was just like this ..Update and Clean Hotel needs to be closed and revamped ..

When we arrived at the hotel it was closed due to lack of power because of the storms in Cleveland. I understand that part, what I don’t understand is they still charged my credit card and now I am fighting with them for a refund

The most shocking service ever , the hotel was closed due to a power cut , nobody around to help apart from possibly a couple of local drug dealers looking for clients , nobody answered the phone for days and then to cap it all Hotels.com refused me refund , do not stay here ! Such a shady potentially fraudulent hotel , for all I know it never opens and the whole place is a scam !

I would pick this property over and over again. Quiet and clean.

I would definitely come back

Always very accommodating

Clean and friendly staff

Got there and was turned away because there was no electricity. I need a refund

We tried to stay here during a power outage. It let us check in, etc. When we got there the hotel had no power.

Did not even get to check in after arrival because the power was out. Therefore did not stay at the hotel.

I stayed at this property originally because I am 19 and a lot of places in Cleveland or around it require you to be 21 to book, however I ended up leaving half way through my stay there, the refund hasn’t came through for the days I didn’t spend but the staff was unhelpful at times outside of Mike who seemed to be the only one at the hotel that was actually helpful. Everyone else talked low or didn’t care. There were people vaping and/or smoking in their lobby at times and our key card stopped working on 8 different occasions during the span of 3 nights. While I understand some keycards can stop working when near phones, I would put the card in the drivers side door away from everything, and we would still get locked out at 12 o clock at night. The floors were extremely dirty, we wiped up some water off the floor and when picking up the towel it was filthy and black. We found hair in the sink as well as the tub and had 2 lightbulbs stop working while we were in the hotel room. However the most concerning thing for us at least was the side doors being open allowing anyone to just walk into the hotel without even needing to go past the lobby. The elevator also seemed somewhat dangerous and the safety certificate was not on display. All around do not recommend unless you’re struggling on money and just looking for anywhere to stay.

The rate was good and it was located close to several restaurants and parking was close to the room

The rooms smelled so clean when I walked in. I immediately felt comfortable being there.

Bad trip, forced by agent to make reservations at desk for whatever reason idk. Had to pay more than hotels.com reservation. Room was dirty, no amenities. When front desk was asked for more towels . We don’t have any was reply. Hotels.com charged me for booking and insisted my refund would be processed. I’ve yet to receive my money nor an apology for bad service from both hotels.com agent or the property. I’m almost certain I’ll be finding other option for my booking in the future. Very unhappy

7/10 would recommend. This property got the job done for my short stay. However, the lobby smelled of something, maybe cigarette smoke of some sort. Staff was okay not super friendly but informative. My room was clean however, checked under the covers and it was smooth. bathroom was clean, no hand soap in the bathroom, but minor inconvenience. otherwise it was quiet. Glad the door had a dead bolt on it. I stayed for one day, but would’ve stayed. longer for the price and convenience…

Overall, the stay was fine, but the frequent elevator issue was a drawback.

Great customer service

It’s a sketchy motel/hotel being that it’s in a hub of good chain restaurants and shops. Once entering the room, the laminate floors were sticky (I’d keep flip flops on), the water pressure is bare minimum and you will be welcomed by a lukewarm/tepid shower after a long day of driving. The saving graces were the air conditioning, and free soap and shampoo and the restaurants surrounding the property

I did not like this property