Amy at the front desk was the best. The Internet was down during check in and she handled it with professionalism and grace. Our room was clean and comfortable and the breakfast was really good!

It was a terrible stay. This Hotel showed to be an 8.2 on your site and should have been a 2. Thought that we were ok when we walked into the lobby but when we got to the floor, it had an unpleasant odor. No idea what it was. Then walked into the room and it smelled musty. Sprayed it down with Lyson and then walked into the bathroom... the bottom of the shower still had standing water that would not drain and the shower had mold and mildew growth in it. We told the lady at the front desk and she said that she would send someone up but that someone never showed up. Then we went tobget an extra blanket for my son. Sm, when we opened it up l, it had a big hole in it. Usually when its rated an 8 or above on the site we have a good experience. This time it completely missed the mark. We booked 2 of these rooms..... The second was just as musty as the other one. Had to spray it down too but atleast the shower was in a little better shape. Then there was the big roach or water bug.. what ever it was, it was still in the floor when we came down stairs. We have Usually had good look with the other hotels with the same name but we will never, ever stay at another one. This was terrible and i will never believe the rankings on Hotels.com again. Your ranking was severely elevated.

Got to my hotel on a Friday afternoon, with a confirmed reservation, and was told it wa overbooked

No WiFi no room key

Staff was fantastic check in to breakfast attendant to maid service

Wifiand tv we’re out because of the storm but the staff did the best they could with all of their challenges

The person in charge was not professional

Check in staff member Jefferson was friendly and check in was quick. Check out was also quick. Room was clean and in good shape. Loved the medium sized refrigerator. Typical semi-hot/continental breakfast.