I'm going to give it 4 because I thought the check signage should be better after I didn't know exactly where the coffee and lunch were, until now I don't know where it is, as we don't speak English I left it there, they had our meals outside, another thing is that there is no microwave, I urgently needed to make tea and there was no way. Other than that, good

Beautiful beach, very clean and nice updated rooms. Employees could be a bit more helpful.

This place is a safe haven when one is looking for a getaway.

The rooms are great. The bunk beds for the kids were a highlight. The pool is fun but the beach is the selling point. Clean and sandy and private. Not much in the way of dining to speak of but it’s a short 5-7 minute drive to lots of restaurant options. Great location for young kids

We’ve been going here for over 25 years at least twice a year. We will continue to come back

A

Staff very nice , great location with clean beach area but pools need update.

All the staff throughout our experience were friendly and helpful. The beach is well maintained and the resort does a good job of keeping up with a clean supply of towels for the indoor and outdoor pools. The downside for us was the prices and condition of the rooms. We realize staying at a beachfront resort on Cape Cod comes at a cost, but everything adds up. They charge you to park at the resort you paid to stay at. Breakfast for 2 adults and 2 kids (age 11) was over $75. One alcoholic mixed beverage from the beach bar was over $20 in a small disposable cup. We did get a room with King size bed and 2 bunks, which was a great option and worked out well for us. But the room could have used some attention. The mattress was uncomfortable, the sheets had a dark stain and the pillow cases had yellow stains on them that were very noticeable. There were multiple flies that had been squished on the wall and not cleaned. We are not ones to complain. We made due and pillow cases were replaced when we saw the housekeepers. But for the price of the room we were expecting it to be clean. The resort itself, while a bit older, is great for families. Our kids enjoyed the indoor pool, heated outdoor pool, grassy areas and the large open beach. Overall it’s a nice place. Hopefully they can make some improvements to make it worth the cost and create more reasonable menu prices.

The property is not located in the village but has a shuttle service. Steams restaurant was lovely for a quick bite. We took advantage of the free washer/dryers to wash our clothes. The channel labels in the tv don’t match the satellite service making it challenging to find a channel. The staff was helpful with questions. The facilities are a bit dated. Beds are comfortable. The waterfront view was lovely. Really didn’t need to pay for the view as you can see it from several places on property. Parking was plenty. Would definitely return.

We had a nice stay and would visit again. The property is clean and they anre obviously putting some work into updating it on an ongoing basis. Only complaint is the high number of kids and noise at the pool. We would be interested in visiting another of their locations that may have less child guests.

Day before we arrive they send message stating no use of facilities before 1pm 1 reason we booked. Upon arrival we are hot with a $25 parking fee that was not mentioned when reserving. Then a $50 hold on credit card. We requested second floor and they put us on first, kids running around above us until 10:30. Why wouldn’t you put families on first floor??? Sliding door was stuck and I almost threw my back out opening it and then the screen door kept falling off. Never supplied us with a WiFi password. We’ve stayed there a few times and it will be our last. I was very generous with my 3 star review. Only because the beach was great. Oh pool was sandy and slimy.

Quiet and well-tended. Excellent rooms and staff.

Great location, right on the beach, great updated rooms and spacious too. Amazing, will be back

Beautiful views!

Loved the beach

The only thing was we were on the first floor. The room above us the kids were jumping and running until 1 am. Then up a 8 am . Other than that it was great

Dirty floor, fridge didn’t work well, coffee maker didn’t work. No microwave and no place on site to get paper plates or napkins. Very poor lighting in the room and staff barely spoke English. Being charged for parking after we already paid for everything in full. That’s a hidden fee that should have been disclosed!

It was ok. Room was very small and staff were very young and uninterested. Overpriced for what you get.

The beach is clean and awesome.

There is a $25 fee per night for parking and it’s a complete free for all .

Great service, private beach and complimentary lounge chairs and umbrellas and towels. Great location.

Didn’t like how everything closed early. Also the fire detector was always going off.

Amazing place I gonna come back soon

The beach was great. The room was very motel like and they were short staffed on housekeeping. It took a few tries to even get towels. Mixed drinks at the bar are 20 dollars a drink (the gratuity is included) which is steep. I wouldn’t stay again.

We love it there, my family and I have been going for 10 years. My only issues are just with some of the changes recently. The cafe at the Riviera not having waiters/waitresses is not as nice as it was before. And what breakfast place doesn't serve pancakes? The indoor pools were also very cold, maybe the heaters are off during july/august? But the outdoor pools were great and the staff at the beach are excellent.. We will certainly be back next summer

We had a pleasant stay. The resort’s location is the best part. You are right on the beach and there is also a pool that is child and family friendly. What we wish they could improve on is food options on the property. Something that would be difficult to change but is important to note is the size of the rooms. They are pretty small compared to other hotels and resorts. Overall, we had a great time and all of the staff we interacted with were friendly and helpful. We hope to be back next year☺️

The resort was beautiful and the room was comfy and very clean. Lovely property.

I would not recommend this hotel to anyone. There was zero customer service. Our key cards stopped working right before 4pm on the second day of our stay. They said they would bring new key cards, but never did. Shortly after 4 the power went out for about 4 hours. We asked to cancel our stay and were told that because we booked through expedia we would have to contact them. We called Expedia and the representative said she would try to cancel, but had to get approval from the resort. She called the resort and they told her that the manager had “left for the day.” I cannot believe the manager would leave right after a power outage. Furthermore, they could not give us new key cards because of the power outage. So we never had keys to our room from “check-in time” of 4pm through our entire stay. We were essentially stuck in our room all night. The resort never acknowledged the fact that we didn’t have keys. I asked for new keys three times. The resort also declined any type of refund. As for the rooms- when we checked in, the ac was not on, so the room was so stuffy and humid. The sheets were wet from the humidity and the refrigerator was leaking from the condensation. Also, all of the “clean” beach towels had yellow stains. Overall, the “resort” was overpriced by about $200/night and I could not ever recommend it to anyone.

This is my third time staying here. I love it and will be back next year.

Great resort in terms of updated / cleanliness, indoor/outdoor pool and beach facilities, very accommodating and friendly staff.. see you again soon !!

Needs more places to eat

Property looks great since the renovations. Ypu can tell they are still tweaking some things. Riviera lobby isn’t open. You have to go next door to the Blue Water. It was extremely difficult to get in touch with the front desk. All published numbers go to the reservations department off-site. Dialing zero from the room phone didn’t wprk either. Housekeeping woke us up two mornings in a row despite having our “do not disturb” sign on door.