Loved the staff, gal at the restaurant hostess stand was overwhelmed and her sharp tongue displayed that. Food was mediocre but the view was spectacular. Wait staff was excellent. Room was VERY old (toilet was uncomfortable and wonky as that should be an easy fix) and the shower, well you cannot be a big person or you are in trouble. The hotel has great charm and for an old building it has all the character but it does need a total remodel. Location is so perfect and would I stay there again I would say a definite yes! Walkable everywhere and the shuttle from their parking lot to the hotel was excellent! Great place to stay.

Due to an auto accident n 1972, I had a really bad whiplash which left my neck straight rather than natural curve. I have to have support for my neck when I sleep & due to the pillows being too large, I wasn't able to support my neck which caused me to have a really bad crick in my neck. The bed was also too hard, that is my only negatives - everything else excellent. I have been to chiropractor for the last three days since getting home trying to get my neck back to normal. I usually do not get cricks but this time I got a severe one because the pillows & bed was way too hard for me personally.

I love the Basin Park Hotel. Near all shopping, restaurants, and nightlife. No need to worry about parking due to their own parking lot and shuttle service.

Overall mediocre experience. The bed was extremely soft to the point of being difficult to sleep in. The staff was friendly and the shuttle service to the parking lot was nice. Hotel is in need of some renovations as it seems to be old and has issues (hot water took forever and was hard to regulate). Not sure this was worth the price considering I paid as much as a really nice hotel in another city but if you’re in a pinch or just like old historical hotels it’s alright.

My husband and I booked a 2- night stay during Bikes, Blues, & BBQ. At check-in, we were greeted warmly and given all the information we needed about the property to know our options for dining and activities. We found our room to be comfortable and inviting, and we were impressed by the deep bathtub and spacious shower. We then decided to have dinner outside at the Balcony. Service and food were both excellent. We then took our server's suggestion and had an after dinner drink at Jack Rabett's, where again the drinks and bar service were excellent. We enjoyed a good night's sleep on the very comfortable bed. The next day, we had a medical emergency off property, and when I came to the hotel to grab our things and check out a day early, the very kind and thoughtful desk clerk told me he was refunding our fee for that second night, even though it was well past check out time and past time to cancel the 2nd night. I was floored and extremely grateful because I expected to pay for both nights instead of just the one. Also, i want to shout out the parking shuttle driver, as well, who was also very helpful and friendly. All around, great staff and accommodations, and we'll definitely stay here again!

Nice historic hotel. Fabulous location.

Great location if you want to be downtown. If you like historic hotels, you’ll probably love it. The negatives: there were a couple of times when the shower would spontaneously change temperature, and the carpet was worn and dated. We enjoyed the bar and restaurant. The shuttle was a nice perk except we frequently had long wait times because they only had one driver working on Labor Day and the shuttle serves bothe Basin Park and Crescent hotels. We enjoyed using the pool at the Crescent Hotel too. The beds and linens were nice and comfortable. Overall, I would recommend this hotel.

Stayed here when attending a wedding on the 6th floor of the hotel. Wedding venue, food, & staff were wonderful. Our room was on the 5th floor and head of the bed was significantly lower than the foot. Staff did come up and "leveled it" but as soon as you got into the bed whatever was holding it up slipped. Also, there was a plastic bottle left by a previous occupant with what looked like urine on top of the air conditioning unit...missed by housekeeping. I get this is an older hotel and we were paying ease if access to the wedding venue, but I would not recommend staying here. The slanting floors throughout our room while some may have found charming was lost on us. Finally, the parking situation. The website prepared us for parking off-site and the shuttle driver was very nice, but having to park so far was less than convenient.

We loved being right downtown and staying in this historic building. The restaurant terrace and balcony were such a perk.

The room was nice for an older hotel. The bathroom was tiny and very limited on the facilities space.

Only one elevator. Had to take alot of stairs.

We thoroughly enjoyed our stay at Basin Park Hotel. It's a beautiful building. The staff and all the employees were friendly and seemed to enjoy each other. The vibe in the town is just lovely. Everyone we met made us want to live there or at least visit more often.

Older property. Good bar/restaurant. Just do t get the fish and chips. Everything else was good.

Amazing location..... never want to leave

The hotel is nice however there are a few things that could be improved. 1. Have coffee everyday of the week not just Monday thru Friday. 2. Check in was not allowed until 4 pm early check in should be allowed because check out is at 12 and there is a charge for late check out 3. The service pool charge is ridiculous it should be at the customers discretion. The one bright spot was Bennie the shuttle service driver he was so nice 4.there were noises in our room at night not sure what the noise were sounded like sawing and sanding maybe it was hard working ghosts

Love this hotel. Hot tub on a deck outside. Great time

The location is awesome. The shuttle to the parking lot is good. The updated bathroom was very nice. The smell of weed / pot was overwhelming and constant. For a hotel that marketed as non-smoking, it was very disappointing.

This is a beautiful old hotel. The location could not be better. Since it is old the bathrooms are SMALL. My traveling companion and I are both about 5ft tall and petite so it worked. We were in the single room. Larger people should book the larger room. Staff were very helpful and there is plenty of on site and nearby dining to enjoy. Will stay again.

Great!

Room was nice & quiet, but needed more light. Shuttle was convenient.

Wonderful place to stay. Loved the age and the preservation efforts through the various remodeling and general maintenance.

Parking was a challenge, but the hotel had a shuttle service, great team

Amazing experience! The staff were beyond excellent and friendly. The massage at the Spa was wonderful.

Very old place really not updated the town was different when I was a kid everything was closed or only open a few hrs

Okay in general. Elevator very slow and only one. Air conditioner didn’t keep room quite cool enough. Location good and staff helpful

The room was very out dated and the carpet was older than the building. We had to pay for the room and did not stay. We left as soon as we made plans else where.

Neat historical property and very clean !!

Convenient location. However very outdated bathroom with non functioning shower.

We have stayed at this hotel before. We love the convenience of the location for walking to shops and restaurants. Also convenient that the hotel has a bar and restaurant.

Clean and comfortable, considering the age of the location it is well kept. Plenty to do, staff were on point and always helpful. Butttt coffee in the room is terrible, bring your own

Everyone is extremely friendly and helpful, except for the front desk. Dont expect too much info from them. Parking is the real horror story. You have to park about a 1/4 mile away and have a shuttle pick you up. There loading is only about 3 car lengths long and across the street.

Convenient and historic, but for the price you should expect better and more updated fixtures and carpet. Staff at check in and the shuttle staff were amazing, but bar and restaurant staff were not that friendly.