I recently stayed at Windsor Excelsior and I had an excellent experience. The staff was really kind. The property is ideally located in Copacabana, in front of the beach with easy access to local shops and restaurants. I highly recommend this hotel. I would definitely return.

A great place to stay in the Copacabana- the front desk staff were very kind and helpful ! Breakfast was very good and the location is excellent ! We would stay here again !

Great staff

Staff friendly and were quick to handle tasks. Good area. While there are better places, I often staff here because of the value. The price point is good. It is a safe, clean, dependable option, with good restaurants nearby. Everything you need is nearby, pharmacy, money exchange.

Good neighborhood, everything you need nearby. As Expedia Gold VIP I got room upgrade with full view of ocean.

The hotel is good for a short stay.

Beautiful place to stay!

Not very hotel in a great location. Room and bed where very nice but the hotel lacked a nice bar or lounge area to hang out besides the pool area and bar.

I didn’t receive any VIP benefits. Location is really good because the hotel is in Copacabana beach but is extremely old and needs to be renovated. The quality of the breakfast is not really good.

Wonderful location, the staff were so helpful and patient with non-English speakers (like us) and had great recommendations for dinners and just all around wonderful! We had a lot of questions, and each person was so kind and helpful. We felt safe and the location is perfect for walking to everything and great views from the rooftop pool!

I loved my room with the beach view. The staff were nice. The only issue I had was when trying to check out and I had $26 of incidentals. Unfortunately I was pick pocketed a block from the hotel and they took my cash and debit/credit card. They do not accept Discover cards which was the only thing I had left so I was held up for an hour getting to the airport while trying to find an ATM, which also did not accept Discover cards. It was a mess over $26

The place is amazing. The view is incredible. The people were super nice. The beds were very comfortable. The food was delicious.

The staff is great and location excellent. The hotel has seen better days.

Good hotel, friendly staff except one night in the pool area that I had issues with a disrespectful person in the bar. Also, I got stuck in the elevator but the personnel worked really well and safely to solve the elevator problem.

liked the location but the check in staff was not very informative and misinformed us about the 2 booking we had , didnt tell us we had to check out and. then check in for the reservations we had as they were consecutive days .they charged us late check out fee which is very unfair . the sink was leaking from bottom ,,, ac was not working. properly,, housekeeping service was not very efficent

liked the location but the check in staff was not very informative and misinformed us about the 2 bookings we had , didnt tell us we had to check out and then check in for the reservations we had as they were consecutive days .they charged us late check out fee which is very unfair . the sink was leaking from bottom ,,, ac was not working. properly,, housekeeping service was not very efficent

Everything was great! The property just needs to be updated.

I enjoyed my stay, the service was great

great location, room clean, staff very helpfull.

Great hotel

Great place to stay, nice staff, clean, great location! Recommended!

T

We booked the executive suite for our stay but noticed that the bathroom was still dirty when we checked in. Our housekeeper moved our shoes to a cabinet but no one including future housekeepers could find them. Upon check out we asked them to do a room check twice and both times were told our shoes were missing until we insisted on checking ourselves and found a hidden cabinet door and looked. Overall the service could be way better for the price we paid and the hotel looks very outdated which is why we will not be staying here again.

I had a terrible experience here. The staff was friendly until they weren’t. The first day or two was great. The room was clean despite being a bit outdated and the pool area was very nice. I enjoyed being close to the beach and near major sites. One evening, the tv fell off of the wall and onto the floor ON ITS OWN. When alerting the staff, they sent up a very rude manager that accused us of throwing it to the floor. My partner and I travel frequently and have NEVER experienced such rudeness and disrespect. The manager asked how it happened and I in turn was asking him how this could’ve happened since I didn’t mount the tv myself and didn’t even touch the tv once. All tv programs were in Portuguese, which I don’t speak. I had no reason to use or touch the tv. He then left and came back up with a cc machine demanding payment for the tv and refused to discuss the matter further until we had no choice but to pay $350. I was absolutely floored at the interaction and was VERY disappointed. I would NOT recommend and would NOT return to any hotel with the Windsor logo.

The hotel is in an excellent position, right on Copacabana beach. It has a very old fashioned feel about it and could definitely do with a spruce up. The room felt dark but everything worked and it was perfectly acceptable. The breakfast choice was good and so was the service. The provision of beach towels was a bonus. The pool is very small. The roof bar is lovely although on occasion it was frequented by large groups of families or loud Americans which really spoilt it. If groups were asked to tone it down a bit it would improve the atmosphere for other guests. Overall good value for money.

Convenient location across from the beach. Some decent food options. Staff were kind and helpful. The rooms are a bit outdated but overall clean and comfortable. We enjoyed our stay.

Excellent location.

Breakfast was great, location was great and nice rooftop pool. Air con was a bit on the loud side.

The ocean view of Copacabana beach from my room window & king size bed that that I had requested when I made my reservation

Unbeatable location on Copacabana Beach. Could use updating and a deep cleaning but overall an excellent value. We’d be happy to stay here again!

Would definitely come back to this hotel.

The hotel's decor is somewhat dated, but that is common with many beach hotels. The price, however, was very good. The location and the staff are what makes the place great. Right across from Copacabana Beach. Close to many restaurants. The staff of the Windsor Excelsior are what makes the hotel a good choice. They were courteous, helpful and veyr kind. The rooftop bar and pool are also very nice.