The room i had bed bugs in it and they move me to another room that did not have bed bugs so me and my kids love that room 117 so thank you so much for that and we had a great sleep and thank you staff for understanding

I had to canceled original reservation extended stay America because their elevator was broken since my son is on wheelchair. So I made another reservation to extended stay America near that extended stay America through Hotels. Com. It was totally different looking compared pictures on Hotels. Com. So thirty, so I had to clean, and they can't provide kitchen packages at all. I made reservation on extended stay America because they have kitchen. There was no reason to stay longer, so I move to town home marriott. Manager apologize and return one night charge but I will never make an reservation for extended stay America.

We left after 1 night due to the smell of marijuana int he hallways both upon check in at 1am in the morning and upon going to breakfast at 8am. The breakfast was also very scant, there was coffee and muffins, no juice or anything else.

Friendly

Loved the shower

My non smoking room stunk like cig smoke, had to buy Lysol and plugins. Being extended stay I think it has many longer tenants, will avoid these types of hotels next time.

The experience was ok

The staff was friendly

Not to clean

It’s totally different from the pictures in the internet. They have people living there. The room was so dirty, bad conditions inside and outside. We had to go somewhere else.

I had a terrible stay at this hotel. And, unfortunately I had to stay there for 3 nights. I paid $570 (tax included) for 3 nights when booked the room three months ago. And back then, the average rating of this hotel is 7.8. For $190 per night, I thought I would get a decent experience. But it was terrible. First, the linens are OLD and DIRTY. The towels had clear signs of wear-and-tear. And, the towels were dirty. They were not white towels anymore. Kinda light gray. And, I've seen yellow, red, and black stains on them. They so dirty, that I had to buy a roll of paper towels to use after shower. Secondly, the room is noisy. I could hear people talking or snoring in the next room. What made it worse is, when some other room used the water, the water pipes in my room would give loud vibrating noise, like a power wash. I was waken up one night, because some room used the water after mid-night. Thirdly, some of the staff (not all) are indifferent. When I complained about the water pipe noise, one staff was like it was an old building. No sign of apology. I did not expect them to fix the water pipe, but at least move me to another room. But, NO, he did not care. I was stuck with them and could NOT cancel the booking after staying overnight already. I felt being tricked into booking this hotel. Three months ago, the rating was 7.8. I don't understand how they could get an average 7.8 rating with that level of service and room condition.

I was at this location for one month during that time there are several sketchy people in the parking lot and wandering the halls in the wee hours either side of me had very nice quiet people I had to request dishes pots and pans and ended up buying new ones because of the condition of what they gave me

I felt like I was walking into an apartment building. Seemed like people and their families lived there. Didn’t feel all that safe being there by myself. Great fun that I was only there for a night. Also they didn’t have breakfast. They had coffee and packets of oatmeal. As the staff said it was only to grab and go

Very commercial .... just off Highway with chain vendors everywhere

Customer Service Personnel Awesome

Stayed here for the first time this and it was really nice and comfortable. The only thing I didn't like was a barking dog in the room next to me. I think all dog owners should be in the same area and not spread around.

Pictures show a better impression than the reality.

The front desk lady was nice and understanding

The outside painting and Location is very good. Full size fridge, iron board. . Dogs barking, hallways dark and smells awful. Elevator, floors, rooms, hallways are very, very dirty. Needs proper maintenance supervision and attention. The smell of pee in the parking lot. A bench that harbours!! Reception area needs to be appealing, no where to sit. I spent 8 days and didn’t eat there at all. I believe there was significant investment done to the property but it’s very poorly maintained. I would not return or recommend to a friend., especially with children… sorry, just being real.., telling it like it is!! Clean it up and get a better score.,

My room was not swept and the room was smoked in before I arrived. The smell never went away. Thank goodness my wife and children were not with me. The customer ratings on this hotel was good and that's why I chosed this hotel

run down

Good polite staff

Room is not well insulated you can hear the next room talking, people walking up and down hallways and slamming doors all night long. The bed is making so many cracks noises, mattress is uneven. The room has no hair dryer, coffee pot, cups, and shower/shampoo soap. No breakfast.

Waited for a hour or longer to be checked in.. nobody could be found

Very disappointed not clean smok was coming through the vents noise all night couldn’t even sleep I’m very upset and need a refund

Great stay

Clean Room

Front desk workers were very nice.

We stayed 9 nights. Chose this hotel because it had a kitchen. The first night upon signing in we witnessed an imposing disagreement between a resident and receptionist. During this disagreement we were “forgotten about” we had just left the airport and was very tired. We couldn’t walk out since we had prepaid our large bill. The stressful evening continued. My friend had a med that required her to warm to dissolve it to consume. No dishes or pots, we had to call down to acquire them after ringing to many times I went down to have them bring them to the room. The person behind the counter said she was the only person working and I would have to wait. We waited over an hour. Again no one answered the phone. Went down and she was on the phone. I stood there and waited for her to get off the phone or at least acknowledge me. When I asked when we would be getting the dish package. Her reply was “SHE WOULD GIVE IT TO ME TO TAKE UP” I told her we had been here almost Two Hours trying to get settled in and relax we were exhausted . Well it wasn’t over she brought the package to us with the comment that the manager told her it was not her responsibility to bring it to us. I wanted her to read the info placed on the desk that stated differently. The next day wasn’t any better as the two burner stove (the BIG Burner) didn’t work. 9 !days 1 small burner. The floor had not been mopped because my socks got very dirty. I dropped my pen looked under the bed. I took a picture, filty. NEVER!

Arrived and no water 😳 then was told overbooked for one and given a room with 2 queen’s. Went to 1st room and it was filthy and I wiped down with Clorox wipes. No outlets by bed for sleep machine unless you got under bed to plug in. Let the front desk no the conditions. Moved us to another room not much better. No remote for tv, no coffee pot and no hair dryer. I’ve never seen a hotel as dirty as this and would never recommend it.

Purchased no smoking room and room smelled like stale smoke. Staff was very nice, hard working. Maintenance of finishes in room seems deferred giving appearance of being dirty. I think staff cleans what is there. Couldn't recommend it. This is similar experience i had at a different exteded stay america minus the roaches. Last time for me.....

I would not recommend this hotel to anyone. The room appeared to have never been vacuumed, or swept, or dusted. The common area was also quite dirty and poorly maintained. The Trash Room was exactly that. It was rarely emptied and had a horrible stench coming from it. The Hotel supposedly offers items to "customize" the kitchen. But I could not get a toaster -- as offered on the list of items. And every time I asked for it I felt like I was bothering the staff. I also could not get a hair dryer. How ridiculous is that in a hotel? Lastly, the staff were neither friendly nor helpful.