Great experience and love to come again.

This hotel I think is overrated. The room fixture was a bit dated. The shower room was very small. Some of the tiles was broke. The shower gel is bottle is too small. Is very difficult to pour out the conditioner. They should consider change to brand or do something. Good thing about this hotel is Hotel is located at a very good location. The breakfast was very good. Staff is good (especially Lorena at the check out desk). I wrote a check in bad experience and they immediate response and sent me a bottle of wine for apology. Very responsive.

Great location . Loved the breakfast buffet . Very welcoming staff with easy check in and check out . Excellent concierge .

Adlon Kempinski is one of this rare places that are still providing unique and personalized luxury experience in hospitality industry. Everything is simply perfect. We moved from Berlin to Vienna (Ritz Carlton) and you could not even start to compare Ritz Carlton to Adlon Kempinski. It’s like moving from luxury hotel environment to Holiday Inn. Adlon Kempinski is exceptional in every category - room, services, dinning, staff. We are very grateful for unique experience, Thank you!

The Adlon is wonderfully located and a first class hotel.

Beautiful hotel in a wonderful location right by the Brandenburg gates

Best location and service

The property needs a guest room renovation. Our room had a very worn chair with black wear marks on the arms. The shower, with the door closed, flooded the bathroom floor, every time you showered. The room controls were only in German. As the premier hotel in Berlin with a famous reputation that gets lots of international guests, I would’ve expected the switches to have symbols understood by someone who doesn’t speak German. The thermostat was locked to a maximum 22 degrees. The staff were very friendly but service was spotty. The front desk forgot to give the Bellman our luggage tags so we had to phone for our luggage on arrival. The service in the brasserie was generally poor although the staff were always very friendly. We had to flag down staff to have orders taken and pay in the end. The person delivering the starters didn’t know who had what, and when the main courses arrived one was not ours, and the second one was not prepared as requested. We assume that the person picked up the wrong order in the kitchen because they corrected the issue quickly. The staff were either under trained or the restaurant understaffed. The person checking us out was very responsive and took note of what I had to say after she asked about our stay. She was the most interested staff member. If there had only been one thing, I would not say anything, but the combination of issues, albeit none of them large, is concerning given the Adlon’s reputation. Disappointing stay.