one of the best

Great location

Great rooms with friendly staff. Easy transport to universal parks.

Not a good stay at all. We had been looking forward to this stay as it’s been one of the universal hotels e have never stayed at. Firstly we requested if possible to have a room close to the harbour on a high floor. Originally we were given bottom//ground floor, we were told they could accommodate a room 10 rooms closer to the harbour on the second floor. This was not the case, we were place in the room furthest away from the harbour on the second floor, not given good directions to get to the room, we got lost. Room was dated, bathroom shower had black mold, tile grout in entry way was out g black with dirt. It just didn’t feel it look like a hotel that’s $600 per night.

The property was under construction and I was not informed until it was too late to cancel my booking. The staff gave me incorrect information about my early access to Universal, which ended up costing us some valuable time in the parks. I still love this hotel and will stay here again, but I guess I will have to do more of my own research because the staff isn’t very informative or aware of what’s going on.

Paid extra for bay view they were renovating while we were there, so there was a cover on the side of the building so could not see out the windows. 2 separate mornings we were woken by construction, sounded like it was 1 room away. If you self park and want to visit friends who live in the area you are gonna get charged$31.00 each time you leave that's right from Tuesday- Friday we left the property in our own vehicle 3 times $93.00. On the bright side of you are going to universal studios and Islands of adventure like we did the boats and busses are very convenient.

Our key for theme park didn't work on first day and at one ride we were told to go to guest services, queued there for 30 mins to then be told that there was no need to come here and they knew the cards weren't working that day and that they were notifying those operating the rides. You should just close the hotel as the amount of works being undertaken was so extreme it completely ruined our stay there. To walk outside and all you can hear is drilling and clunking of metal from the scaffolding is more than a little bit of work going on. The time spent waiting for our take away pizza was a little extreme from the deli. When we arrived the signage to find our room was non existent, it took us 20 minutes to find it and it was out of pure luck that we got to it. The number of water taxi's to take us to and from the parks was way too low, we had to queue for 30 minutes on two occasions to return from the park to the hotel, that is just not acceptable.

The property has a lot of renovations going on. The staff is world class though! And anything you need they are on it. Nice spacious rooms.

Great hotel for a universal studios trip

The hotel is under construction. We made the reservations in October and called the hotel directly to ask if the construction affected the water area and they said that it was minimal and did not affect the hotel view. We stayed there before and we brought some friends with us because we loved the view. Well the construction is massive and half of the hotel view is covered with tarps and scaffoldings. We were very disappointed that the water view was totally affected and the hotel was deceiving to say it wasn’t. The food is good at the restaurants and the boat ride to Universal is very convenient.

Amazing , very easy park access

Well, he came up for two days to enjoy the Parks Universal Studios in Ireland of adventure

Sal's was wonderful.

Loved it

Horrible experience. The hotel is rated high but is very simple and very old. The rooms are super simple and we had an “upgraded room”. The room was not ready for 5 people as we reserved, rather for 4 people. We had to ask for the rolling bed and waited for half an hour to receive it. Room service- tried to order on Saturday evening and had to wait 1:45 for the food! We got dirty bath robes. We didn’t have any conditioner and the shampoo is just not a shampoo. It’s fragrant water( Does not lather). The carpet stinks and old.in the morning for breakfast we had to wait an hour! To be seated. The restaurants did not welcome walk ins and they only accept reservations. The Starbucks branch is the WORST I have ever been too as far as service and staff. The only reason to sleep there would be the fast pass you receive. Will try the other two hotels next time. Not coming back, you do not get what you pay for which is $500 per night. .

Staff was nowhere near friendly, dated room, and bathtub did not work properly. No idea how this hotel has these premium rates. Do yourself a favor and stay somewhere that's hundreds less with a park shuttle - you'll be guaranteed to receive better customer service.

Great location. Easy access to Universal studio. The staff is friendly. Highly recommend!

Staff was incredible. Perfect location, easy access into parks with early entry. Several dining choices. Beautiful property

It was beautiful

Great stay

Always a great stay. Great staff, great food and the perfect spot.

Excellent hotel to stay in. From Checkin to checkout, the staff couldn’t do too much for you to have a fantastic stay. If you can, upgrade to Club Level. Saved us loads whilst in the parks. The rooms were a great size. Beds were very comfortable. Unfortunately, we didn’t have time to use the hotel swimming pools or Spa. $29 (this was including tax) per night to park your car overnight. A great way to get the Express Passes for free, rather than paying an arm and a leg for it at the parks. Would we stay here again? Most definitely!

Nice and clean

Hotel was under construction, windows blocked with clear plastic sheet, constructions workers were literally looking into the room and discussing the work outside the window. Amenities are old and for the price it offers no value. Old shower, cheap coffee. All the staff are very friendly and professional! Housekeeping did a great job.

Our stay was amazing - service was courteous and professional - everyone from the front desk, car attendant, house keeping, pool side food service, and restaurants were all super attentive, courteous and provided amazing customer service.

The staff were really helpful when accomodating our special requests and the property was even able to accommodate a room switch after we got a less than satisfactory room. The location was also great and having the boat to the park was very convenient. Pools were also excellent.

Fantastic, fantastic, fantastic! All the reviews raved about how pretty the property was and none were lying. The staff couldn't have been friendlier. The bay area with the boats was so cute. Opera singers serenaded every evening at sunset. The boat to the parks was fantastic. We saw security cruising around on parks patrolling to make sure everyone was safe. My only complaint was with myself...we didn't discover the beach pool until our last night. The one pool we did find was nice and very quiet but once we saw the beach one, we understood why everyone was raving about the pool. (Which at first we were like, "Well, it is a nice pool, but it's not anything out of the ordinary special." Because we hadn't seen the other one yet. lol) Oh, and then using our room key for the fast pass...my husband said I ruined theme parks for him going forward because nothing was going to top this experience. We usually travel as frugally as possible but I went big for my bday to make up for missing my 50th during covid lockdowns and this was worth the wait!!!!

Fantasy hotel experience! Can’t recommend it enough

The Loews Portofino Bay is situated very conveniently a short walk/water taxi from Universal Studios. It is a great base for those theme parks and the express pass functionality makes it exceptionally good value for the speedy theme park access.

We love this hotel, its beautiful, fantastic staff, and a lovely boat ride down to the theme parks. This will always be our number 1 choice when visiting Universal.

Excellent facilities. Helpful and attentive staff.

Housekeeping never came to our room