No coffee cups in room. No shower curtain in bathroom. Floor no vacuumed. Pubic hair in tub. Limited breakfast items

When we got into our room the shower was full of pubic hair and the towels had been used. The lady at the was really nice she switched our room and the room she switched us didn’t have a microwave so I had to go downstairs to warm up food.

I liked the neighborhood very much. The gentleman that finally came out when I arrived I think was the manager. He was very short with me. Not welcoming at all. The young lady that was at the desk at check out was very friendly and helpful. My room was quite a ways from the elevator so moving in and out of my room was cumbersome. The breakfast and staff that prepared it was great

The place was clean and the staff was friendly, the lady in charge of the breakfast was friendly and she go and ask everyone if we were ok and if we need something, before she closes the breakfast area she lets everyone know so you can go and get more if you want to.

Two things could have made it better. 1. I reserved a room with a king bed. I received a call from the hotel saying that my choice wasn’t available and they wanted to switch me to a room with two queen beds. I said “No”. I prepaid for the room and that is what I wanted. 2. I’m a Hilton Honors member. Somehow that didn’t carry across. I asked the person at the desk to add it when I checked in. They didn’t.

The staff was absolutely fabulous from start to finish. Great hotel to stay in and would come back. The kindness of the team was greatly appreciated.

Property as fine. Lots of security guards around.

Super clean, some of the front desk staff acted like we were an inconvenience when we needed things for the room.

Great breakfast and has a security guard in the parking lot.

The property is located in a good area of the city. However, the property itself is poorly managed, poorly cleaned, and poorly ventilated. The halls were warm and humid, which is weird to feel as though you’re walking through misty clouds. It’s a nasty feeling. The room was haphazardly cleaned: greasy countertops, unkempt carpet, sticky furniture, and traces of black & tan smudges in the shower. I was disgusted! The elevator door will CLOSE ON YOU in 2 seconds flat!! Someone has to stand in the doorway of the elevator and push the door back just for it not to take you out!!! Management at check in (around 3:00 pm) was polite yet unhelpful. Management later that night (a tall black man) was also polite while being much more helpful. In all I would NOT recommend this hotel to anyone! Not even an enemy!!!

you have to notify 24 hours in advance to get daily room cleaning! what the heck!!!!! The floor was not clean when I first went in, so they don't take their housekeeping seriously. parking is a pain because you have to get a ticket to get in and use that ticket to get out. It's only good for one get out, and I had to call for help every time I left the property.

Clean and friendly staff.

We were assigned adjoining rooms which was perfect but one of the rooms was not clean so they had to be relocated to another room. I was not aware that parking was not feee and the tickets often did not scan correctly which was inconvenient as we had to wait for the front desk to open the gate. I did Dee safe and secure but would prefer one card key for the parking gate.

The place was decent but the mattress had a very large dimple that made my wife and I both roll to the middle canyon in the bed all night.

I was told that my room couldn’t be cleaned because they were short staffed, and I was told to take out my own garbage to the dumpster!!

Professional staff, polite and friendly. Quite and safe

Safe area. Parking was cumbersome having to get a ticket for entry and getting a new ticket evertime you left and returned.

The hotel was fantastic except I was surprised to find out that they changed us $4 a day to park. The gate in and out was also a little inconvenient. There was construction going on in the street that made getting into the parking lot a little challenging. The hotel itself was great and everyone was very friendly. Breakfast and the pool were very good.

Large dining area. Quiet and safe

The hotel was clean and well secured with new security gates which helped feel safe at night. The check in took some extra time to get into our room, but the lobby had coffee and TV to help pass the time. The room was great, wonderful A/C, clean and big. The breakfast was good, but since our last time we stayed; some food items were removed from the selection. Still good. Check out was easy. We will stay again.

We only stayed one night, we had a suite with no cutlery no plates or cups, we eventually found them in the dishwasher still dirty, the manager said he couldnt give us a reduction as we booked by a third party, which is a good kop out in my opinion, That was our only negative about our stay

Always a nice stay. Comfortable beds.

Beautiful hotel, room was amazing. Security for parking lot awesome.

We had a suite. The kitchen was ok but the sink was VERY TINY. The bathroom sink was three times the size of the kitchen. The kitchen was not well stocked - had one fork but three spoons. The microwave with light and fan didn’t work. There was no tea towels or paper towel no dish soap. For a suite it was not good. The staff are lovely!! Breakfast is great. Very safe and good parking. You do need to request your room to be cleaned which we were not told. We would stay here again but not a suite.

Great stay!

Safe and clean place

Looks like constant patrolling security.

Friendly staff, clean rooms, accessible to intestate 40.

I usually stay at the Hampton after finding bedbugs at a Quality Inn and a big mess at a Baymont. Anyway, it was generally good as usual but a few little things indicated that there was a lack of attention to detail. First, we found some candy wrappers in the corner, making us wonder if the room had been vacuumed. Also the room smelled a bit stale or smokey, although it was a non-smoking floor. The alarm clock didn't work. I checked and the batteries were corroded. Also the bulb in the bathroom nightlight had burned out. Trivial things indeed, but not what I expect from Hampton. On the plus side, the bed was comfy and the room was quiet. The AC worked well, as did the TV. ( Which was turned on when we entered, which I hadn't experienced anywhere before.) Staff were cheerful and nice. Breakfast was pretty good, but standard hotel stuff. Neighborhood was nice, felt safe. Short walk to a couple restaurants, including a great Irish pub and some other places.

Good.

One of the best hotels in Memphis

Clean and safe location only 15-20 minutes from Beale street, Graceland & Pyramid. Decent coffee, & check-in was a breeze.