My room was cold and the heater barely worked! Hotel otherwise has an old world appeal and appointments to match. Clientelle didn’t match the appeal of the hotel itself. Loud, noisy and disrespectful bunch above and on both sides of my room. I needed a room fast and the room was lowest price.

I booked 13 rooms for a business event at the Robert Treat Hotel - the Berger organization owns it and should be embarrassed by how poorly run their historical hotel is. The only convience was the location to the prudential center. The hotel doesn’t offer any of the amenities listed several of the pictures are old. I stayed In the Presidential suite for a week. Our dream stayed in the other rooms. There are no coffee pots in rooms, as described, you have get in the elevator that can be slow and head to the lobby every morning to ask for a kcup at the front desk to use the community coffee pot. No microwave but it is listed. No hair dryer in any rooms. You need to ask and pray they have one to spare. The heat didn’t work and took four different people to fix it. The manager couldn’t even been bothered to help. They don’t offer breakfast but have a sign to go to the hotel around the corner for their breakfast. TyRP- we should have just stayed there.

Staff were very friendly and helpful. Nice hotel

Very clean and cozy.Definitely coming back.

It was Clean.. The bar soap was used and the package was open. The blanket in the closet had about five burn spots and it scratched my skin. I was asked to come get soap from the front desk. When I returned towards the end of the day, the soap was doubled and replenished, and a new blanket was offered. Cigarettes smoke crept in my room through the bathroom. The window had to be opened and it was very cold. The front desk was made aware. Later that evening more smoke came into the bathroom. I had to wait for my ride. And The front desk graciously held my suitcase until I was able to pick it After my checkout time. On The first day, the front desk was very helpful in guiding me to hours of operation, In the name of various stores I needed it within the vicinity. There is no coffee machine or microwave or refrigerator. Very disappointed. This establishment was in general, very clean and very beautiful. The restaurant had professional and hopeful staff.

The room smelled like horrific old cigarette smoke—so much so, that I nearly lost my voice from exposure. Lots of stains all over, and very terrible uncomfortable bed. Service was mediocre.

Wonderful. Stayed in a suite. There aome lickage on an area in the roof. Overall Wonderful.

It was horrible. The sheets were uncomfortable, the room was really hot and the thermostat did not work. The room stayed at 80°F and we had a young baby, she got sick from the heat. We tried contacting customer service multiple times, in which they told me there was nothing they can do. The room had no mini fridge or microwave. The restaurant in the lobby however was good, as well as their food and customer service. It is just the actual hotel and staff itself that ruined my view on the place.