As good as the last time hence repeat visit

Beautiful building and good central location. Very comfortable and excellent breakfast

It is a very nice hotel within walking distance of the grande place.

Great location with clean rooms

Our room was nice. The hotel parking was not available so we found a space on the street. The access to our room was not accessible via elevator.

Good location in Arras with parking . Ate in the hotel restaurant in the evening but breakfast was 18€ each so gave that a miss

Nice hotel, a little tired, front desk staff not very friendly

Fine for an overnight stop en route to Belgium

Exellent service and very good and frendly personel. Beautiful location. We will visit again.

Good location and good for parking if you prebook. Friendly staff. A little tired but not bad for the money. Overall a lovely stay. Arras is a great place to visit and only an hour drive from Calais

Lovely hotel, our view was of a roof so not the best but for the price that was to be expected. The room was pleasant except it was stuffy even with a supplied fan running. Separate toilet and shower room, which unfortunately smelled of damp. Apart from these small things we had a hood stay with a nice evening meal in the hotels restaurant.

An average hotel in need of updating. We were just passing through. Had a good nights sleep but wouldn’t rush back. Ok for the price.

The staff at this property went above and beyond. They let us check in early after a redeye. Incredibly hospitable. Beds were comfortable. The square is within walking distance. Overall an easy stay.

Great location but hotel is looking a bit tired

Very good for the centre of the town. Short walk to all restaurants and night life. Easy to get too. If you have a large car, eg Range Rover Vogue may be tricky.

Good but not quite up to standard!

Adequate. Central. Convenient.

This is an okay property. A bit lower than Canadian standards, but not bad. The only real complaint was the noise. Just a lot of lound hallway noise and very squeaky floors. Would stay here again. Just not in the same row of rooms with the squeaky floor.

Super interior. Smart room. Good good. Charming staff

Easy

A pleasant hotel, surrounding a cobbled courtyard right in the centre of town. Clean and with modern updated bathrooms.

Hotel l'Univers is a fine old grand hotel. Our room was satisfactory, good beds and bedding, fine bathroom/shower room. Great buffet breakfast. Staff were very helpful and friendly. Very well located in central area, close to darn near everything. I would stay there again.

Lovely, handsome hotel in a fantastic central location with secure parking in the courtyard. Really friendly staff and lovely comfy beds.

Arrived to be refused admission to car park. Searched in area for a short term parking and walked a distance back to book in. Was then found a parking in the hotel! Young receptionist had no English, this did not matter as I speak French. Rooms small but clean, bathroom cold. Bed comfortable. Restaurant pretty, food not good,. Quennelles had no taste and were in white sauce with apple, the sauce was obviously reheated. The risotto was made with cream, not usual, was tepid and bot appetising. Waiter friendly and helpful but didn’t like it when the food was criticised in response to his enquiry. We should have eaten out.

Staff was very helpful in arranging a ride for me. Stored my baggage in a safe place as i arrived early.

Ideally located beautiful typically French hotel, comfortable rooms and excellent service. Central for visiting Arras, WW1 WW2 Cemeteries and Memorials.

A lovely location for town centre and very helpful staff

Only an overnight en route to Calais, great location close to centre of Arras which has a lovely Christmas Market and lots of restaurants and bars. Secure parking for an extra fee, limited number of spaces but no problem on this occaision.

Parking and access are somewhat difficult. The bed was comfortable and the shower was hot which were appreciated after a red eye flight. Access to the town square was very easy by foot. We had a lot of luggage which was difficult to manoeuvre in the hotel, there is an elevator however there were additional steps to our room on the 2nd floor and they were narrow. No one to help. If you have difficulty with luggage ask for an accessible room

Nice old hotel.

Location and facilities are great but dining / bar require upgrades to service and variety of menu.

Great. Haven’t been here for years but it still has character tucked away but in town centre