The resort is quiet and hidden for those looking for privacy. The facilities and amenities were top notch and well taken care of; the staff were friendly and attentive. Highly recommended.

Romantic, private beautiful accommodations. We especially enjoyed the private pool and the outdoor shower. The attentive service made our stay wonderful.

We had a fantastic stay at the Viceroy. From the moment we arrived it was first class the entire time. We used the resort car service which was nice to not have to hassle with the taxis when we arrived at the airport. Straight through the chaos, to our car and away we went. Greeted with drinks and quick lay of the land and shown to our bungalow after the financials were handled. Could not have been happier with #34. It was off the main path, plenty of privacy and extremely clean. Great plunge pool was used daily/nightly. Hammock needs changed as the ends were too close and couldn’t lay back. Room was amazing. No complaints. Clean, cool and comfortable. Outdoor shower was exceptional and almost every shower was taken outdoors. Entire setup was perfect we really felt like we were there alone. Food was very good. Menu selections had a nice variety. My girlfriend is a vegetarian so I was a little worried about finding options for here but wait staff understood and were helpful in making sure she had choices. Beach was the least impressive of the entire facility. It was nice but not great and was rocky as other reviews suggest. Would not go for the beach specifically but pool area was great. All staff were amazing and extremely helpful. Could not have been happier and it didn’t feel forced. Bottom line is we will be back and excited for another trip. You won’t be disappointed. Could be a bit noisy on the weekends from neighbor resort. It was on Friday.

The staff wants to suck your blood , not friendly at all.

Very nice experience. The staff was fantastic!

Beautiful, relaxing and excellent staff

Hotel / resort was good and well appointed. Staff was nice and friendly. You got feel as we stayed in a jungles. Main value of this place - privacy and quietness. Few things to consider: beach was rocky and inaccessible with bare feet, need short walk to neighbor hotel sea access point. There were only two restaurants on the property - consider 15 min taxi ride at fixed $20 as alternative dinnner in town. Another tip: Once book airport transfer - stay away from Shuttle Central transfer company (offered by Expedia - we regret) : driver came late (40 min.), minibus was bitten up. Our driver - also had fun watching TV season on his cell phone all way while driving to our resort. 😀 We did his video! Viva Mexico 🇲🇽!

Very much a Private facility

The grounds are beautiful and our room couldn't have been better. The private plunge pool and outdoor shower were so relaxing. We stayed 8 days and had all meals but one at Viceroy - the food was fabulous. The beach is beautiful but rocky at the shore line. The staff and service are first rate. Every request was taken care of immediately! Playa Del Carme in an easy 15 cab ride away with lots to see. Many excursions are available but we came to just take it easy and didn't try any. I HIGHLY recommend Viceroy and hope to go back.

We did The Best Choice with Viceroy! Incredible Rooms, The Best Service, the Spa is a Other Nivel Nice Beach and Beautiful View, Excellent food, The Service in the Beach Wowwww, We come back Soon!

The staff at the Viceroy is unbelievable! Best experience at a resort I have ever had! My wife and I went here for our honeymoon and we could not be happier with our experience!

Great place to stay if you are looking for something quiet and relaxing. The private pool villas are awesome and perfect for a romantic get away. Lots of wildlife to see on the property being set in the jungle. Staff was very professional. Came here in September 2022 for reference and the main drawback is that the beach is not good for swimming due to an abundance of rocks. Food and drinks were very good but could use a little more variety in the breakfast menu. I did some spearfishing in front of the property and the kitchen cooked the lobsters, octopus and fish I caught which was prepared wonderfully. Not a great spot for the family, but I would definitely recommend this place for couple looking for a romantic escape.

We liked the privacy of the rooms, the private patios and pools. The music from neighboring properties was loud two out of the three nights we were there and made it difficult to sleep. The service was very good. The rooms were beautiful but a little dark. The bathrooms were very nice. We liked the indoor and outdoor showers.

The rooms and property are beautiful - small houses in junglelike nature. The rooms look like something out of a movie with a plunge pool and hammock. The staff is extraordinary! They were so friendly and helpful. Special thanks to Rodrigo who told me where to find delicious tacos in Playa del Carmen and was so welcoming at the poolside breakfast restaurant. The spa is wonderful and there was music every night. Definitely recommend it for a romantic getaway.

The staff was outstanding.

The service at this property was beyond excellent. The pool, gift shop, and wait staff went above and beyond my expectations. The exceptional staff members included: Pepe and Francisco at the the restaurant, Yvonne at the gift shop who shopped for a sun shirt for my daughter, and Pablo at the dive shop. The food was also excellent. The real drawback at the hotel was the noise at night from the properties surrounding the hotel. The music was SO INCREDIBLY LOUD and being inside the rooms seemed to amplify it. Instead of addressing the issue, the hotel passive aggressively left ear plugs on the night table. The music was so loud on the edge of the property that the water in my glass was vibrating. I asked the first night if this happened every night, the reply was that “it only happens on the weekends.” Two days later when the noise was at a crescendo, I requested to move our room. The front desk staff was condescending and acted as if it were an unreasonable request. At the end of our stay, I was told by the butler that our late checkout was no longer viable because “we moved rooms.” Later, I showed the front desk staff our letter of guaranteed late check out and was granted a check out at 2:00. The noise would have been so much easier to tolerate had I known about the noise at the start of our stay. An explanation of the ear plugs and an acknowledgment of the noise at night would have gone a long way.

Place was great. Perfect couples getaway.

Excellent hotel.

We stayed at the Viceroy for 2 nights during the week. We absolutely loved our stay. The service exceeded our expectations from the moment we arrived. The only negative things we have to say is that dinner menu during the week is a little lack luster. Everything else about our stay was amazing!

The property was excellent. The staff was mostly great, however, I had $1,500 taken from my room. The manager was very apologetic and understanding, which I appreciated, but that doesn’t change the event.

The property is beautiful and the rooms are large and very comfortable. Each one has an outdoor (and indoor) shower and private plunge pool. The food was excellent. The spa was beautiful. Lastly the hotel is pretty convenient to the Cancun airport.

Love everything about this hotel. The service completely overrule the disadvantage of the beach. Would definitely come back and stay for more days.

Relaxing, indulging, romantic. Perfect for our honeymoon. Staff was so welcoming, food was delicious, amazing villa.

This place is very nice and private. It is a good change from the big resorts in the area. Service and accommodations are second to none. The only thing bad is that the food is very expensive. Most dinners for me and my wife were $200-300. I suppose that is the price to pay for a secluded getaway.

I can’t say enough good things about this hotel. Everyone was incredibly friendly and thoughtful. Our massage experience was the best either of us ever had, it is a must. Breakfast every morning was perfectly prepared and you’re staring at the ocean. The room was spacious, secluded, and you can’t beat having an outdoor shower plus your own pool. This is the perfect place for a couple looking for a romantic and relaxing vibe. We will definitely go back.

The staff was amazing

real bad experience with the front desk and stuff

A very relaxing, no stress trip. Villa's beautiful, staff excellent and great food.

Staff was unhappy with having to do their jobs. The property is worn down, plenty of foul smells, loud AC noise, abundance of mosquitoes, the food is terrible and overpriced.

This was our third stay at the Viceroy, and it continues to be one of the best resorts in Mexico. They are taking all appropriate precautions related to COVID-19, which I was impressed by. This is a perfect location for anyone looking to relax and enjoy a beautiful beach resort, while also being safe during this dangerous time.

I loved this place! It was amazing! Great service. Perfect place.

We didn’t get to stay as they had locked the gates to the property. We received an email the day before saying we had been transferred to another hotel via our booking site. Apparently they are having property disputes with the neighbours or something... why we wee only told the day before when apparently this has been happening for weeks who knows.