The mini fridge stopped working. I brought it to their attention, but nothing changed.

I found the furniture run down sofa stained hall carpets ragged. Asked for 2 bathrobes. There was 1 had holes not even sure they were laundered.

Fabulous location, food ,staff and facilities!! Definitely will stay here again when in SanFransisco!!

Great place to stay and great shopping experiences

The hotel was nice and historic. We did eat the first night at the Blue Mermaid. The food and service was great. Parking at the hotel is impossible valet is the only option. Traveling with a child in a wheelchair that is medically fragile we had a lot of stuff and the valet was patient but we felt rushed. They were grabbing items out of our car. It was chaos. We also could not access our car without getting valley. No fault of the staff or building but it just wasn’t right for our needs. The hotel was very nautical and cute. The room was spacious. The mini bar situation was too much for us and less alcohol in the room would have been more ideal. We had room service breakfast which was great and fast. Cool hotel but not for complex medical accommodations .

Hotel is in a great walkable area to the Piers and Wharf. Lots of great restaurants and things to do near by. Had interactions with check in and Valet. I have to say I was not impressed by either. They did their job slowly and could really care less. Property is a neat find but don’t be prepared to be “wowed” by a super attentive and friendly staff.

Listing stated “city view” of an alley. Felt unwelcoming from the checkin desk, oversized vehicle fee, plastic bag wrapped stuffed animals in the room. Couldn’t have been more shook for a dime at a carnival. Unnerving.

A