good location but no enough space because the two sofa and the TV cabinet too big

I will never stay here again! When I went to check in, the woman at the front desk asked for my credit card to charge me $30 for standard deposit and for “the room.” I told her I already paid for my room in full on “hotels.com” and she checked. She said she saw it was paid for, but her computer screen said I owed for the night plus the $30. She was trying to get the room charge off for about 20 minutes. She was looking ok’ing for another staff member to help her but couldn’t find one. Then suddenly she yelled out, “I got it! It will just charge you $30 now. Go ahead and tap your card on the screen.” I confirmed with her my card would only be charged the $30 and she says yes! She fixed the problem! The next morning I checked my bank account while I was out shopping in Carmel and saw my account was short funds and had indeed been charged for another night! I went back to the hotel and talked to one man then asked to talk to the manager. She came out and said sometimes “the system” does that and she would reverse the charges. It could take 7-10 days. She acted like it was no big deal at all and said gets all she could do. She was not in my corner as the customer and only backed up her employee and she continued to make excuses for her. I asked if there’s anything she can do to make this right because now my account is short on my vacation and she said, “I am getting the charges reversed and that’s all I can do.” She didn’t seem phased at all that her employee lied to me.

Svendsgaard’s inn has extremely high cost performance. The rooms are warmly and beautifully decorated, very suitable for family trips. The rooms are fully equipped. The fireplace brings warmth and beautiful memories to the children. The front desk staff takes the initiative to help carry luggage. Next time I come to Carmel, I will still choose this place.

We have always stayed here when we bring our dog. I was thinking today, that we will be staying here now even without the dog. It is clean, well kept, very friendly people, pool area nice, and so close to all of the shopping and restaurants near Ocean Ave. We really enjoy our stay at Svendsgaard's Inn.

Check-in was easy and the front desk personnel were warm and friendly. Coffee and tea is readily available at the lobby area for guests and the best part was the complimentary warm cookies in the afternoon. As expected, the room was outdated and could use a refresh. The bed was comfortable and the room with the kitchenette was spacious. For those traveling with pets, there is a lawn area on the 1st floor which makes it very convenient for potty breaks. Overall, for the price, it was a pleasant stay. The location of the Inn is within walking distance to all the stores and restaurants which was great.

We are traveling with a cat, and they made us feel very welcome!

Quiet hotel in easy walk to all of Carmel’s downtown. Perfect place to stay!

This Inn was charming, very clean, and the staff was excellent and helpful with recommendations and information about Carmel.