This is an excellent hotel and property. The staff is utterly amazing and everything was as good if not better than we expected. I recommend this hotel to anyone traveling to Zermatt.

Our stay here was nothing short of spectacular.every member of the staff we met was so accommodating and wonderful. The beds were comfortable and the spa was INCREDIBLE. If we ever find ourselves back in Zermatt we will most definitely be staying here.

Noise from church every morning loud

We had an absolutely amazing 6 nights. I shared a classic double with my ten year old and the room was perfect for the two of us. The staff is wonderful. We cannot wait to return next year.

This was a world class experience. Perhaps the finest customer service I have ever encountered. Superb on every level. I was truly spoiled, and would very much like to one day return to the Hotel Zermatterhof.

Best Hotel in Zermatt!

Perfect location for all that Zermatt has to offer. I cannot fault anything or anyone at this hotel - it is truly 5*

The acommodations were excellent and the restaurant Liusa service was superb.

Wonderful staff and amenities! Brunch was one of the best we have had ever! Highly recommend it.

All the staff are super prompt and friendly, especially the staff handling breakfast, spa who makes me feel very welcomed! Fast check in ans thanks to the staff handling my check in, for the free upgrade. The one bedroom is super nice and big and everything looks so wonderful. Housekeeping is very diligent and do housekeeping twice a day. Breakfast is very good, gym is very good, the whole hotel looks magnificient and grand (wow). Would definitively love to stay in there again, its the best hotel i ever stayed in switzerland so far.

Check-in was poor, we were not picked up at train station as promised. Also, room was not ready, and when concierge gave us room key , again room still needed to be cleaned ☹️. However, after manager intervened, all great. He gave us an upgrade (suite), with Matterhorn view😊👍. Thereafter, everything great, wonderful staff and excellent breakfast.

This hotel is extraordinary. The rooms are beautiful, the restaurants are excellent and the staff simply outstanding. One of the nicest hotels we have ever stayed in. Highly recommend this hotel if you are staying in Zermatt.

The treatment was special from the time we left the taxi. Paolo’s warming reception made the difference with other hotel’s staff: courteous, professional yet friendly, and his presence and disposition were stunning. This is my fourth stay in Zermatt and the best at this great hotel.

This hotel was simply amazing! Staff was unbelievably friendly and helpful with every attention to detail! I would highly recommend this hotel to anyone coming to Zermatt!

Excellent place

It was a wonderful room with a view. The staff were helpful, had made reservations prior to our arrival communicating by email. The restaurant manager at Luci was amazing, as was the food. The highlight was the piano player Giovanni and the singer, who performed every evenin.

Had an amazing stay!

If you are looking for a special hotel in Zermatt, then this is the place! A total 5-star property in terms of rooms, location, service, staff, food and spa! We loved it here and can't wait to return to ski next time.

Beautiful hotel and very friendly staff

Great location. Wonderful staff. Excellent view from the room!

This was a beautiful hotel in a perfect location.

Very cosy atmosphere, great staff. Fantastic breakfast. Great location. Wonderful sunny patio.

Spa

rooms need to be renovated, especially bathrooms

Everything from the lovely staff to the stunning hotel itself was perfect for our honeymoon. The view from our room was incredible and the hotel is situated in the middle of town which made everything very accessible. I would recommend this place to anyone visiting Zermatt and I hope to be able to stay here again in the future.

By far the best experience of our trip was the Hotel Zermatterhof. We were in room 206 and had a PERFECT view of the Matterhorn as the sun rose each morning. The staff was beyond our expectations. The hotel is stunning. Pictures do not do it justice. The outside terrace area is so nice to enjoy a drink at the end of a long day. One front desk worker took his evening off to try to locate some of the rare black nosed sheep, that we’d been hoping to see, and found them for us! Will wholeheartedly recommend and encourage any visitor to choose this hotel!

One of the best hotels in Zermatt.

Staff was friendly and very helpful

I had a very pleasant stay for 2 nights upon their opening for summer. Room was very nice and the breakfast was excellent. All staff were friendly and helpful. Have not tried their Michelin starred restaurant since it only opens in winter session. Overall experience is very good.

Very nice experience with friendly personnel. SPA area was great. Gym room really small with limited number of fitness machines.

Great location and nice property. I will stay again but with family next time.

Everything and everyone with this hotel are TOP! The pick up from the Zermatt station via a horse draw carriage provided a great first impression! And the experience just went upward from there. Since the hotel was not fully booked, we were given a comp upgrade to a suite with an incredible view of the Matterhorn. Unexpected and super nice. Yes, this is a 5-star property. But, unlike others, all the staff seemed sincerely interested in helping to improve your experience (with NO expectations for tip!). The lovely young ladies at the reception desk who chatted with me almost daily about such things as Bergsteigerbrot vs Bienenbrot are model employees, but so is the young Frenchman who helped us with our Skis a few of the mornings. Everyone was really quite friendly and helpful. It never felt like a pretentious hotel where you had to behave a certain way. Breakfast was always super! Dinner was nice, but had limited choices and was a bit pricey. Overall, everything was as perfect as it could be (given corona restrictions). I can only hope to come back again someday. Vielen Dank Zermatter BTW- it happened to be my husband’s birthday mid stay, and what a lovely surprise it was to come back after a long day of skiing to find a YUMMY choc mini cake (with candle) waiting in our room. The plate also had a sweet bday wish written in chocolate (natürlich!).