Elevator was only one. It was very slow. Staff were very good and friendly

1. Old smelly hotel. The water drainage in the shower and sinks is absolutely not working. I take fast 5 to 7 minutes showers. By the time I was half way with the shower, it was totally clogged. 2. Nestor and Yvonne of the from desk were extremely rude and homophonic. Every time my boyfriend and I walked by the reception they would giggle, look, stare, and make comments under their tongues. It really made us feel very uncomfortable. They need a gender diversity training as soon as possible. 3. One night we decided to stay in for dinner. We sat down in the restaurant and waited for 20 minutes for the waiter. The waiter did not show up. We walked to the reception and ask for the waiter. They told us they could not find him-her. 4. I will never ever set foot on this property again. I do not recommend it either for members of the LGBT community. There is a lot of hodophobia running around this hotel.

Location was great. You need to visit the rooftop bar. It has great views of the ocean and town.

Able to check-in earlier than normal. Room was ready but I had to wait until exactly 3pm to check-in. Front desk was unable to adjust anything they kept saying... 3pm check-in! Rude.

The view was astonishing fro the rooftop. However the pipes were old and the room had pungí smell with roaches in the bathroom.

The view

We enjoyed our stay in a great location, friendly Staff and great Service.

This is a historic (i.e. older) buiding in the Centro Historico right across the street from the malecon and waterfront. The location is great for exploring the surrounding areas, though it's loud at night until around MN when it becomes very quiet. The two greatest features of the stay were the heated rooftop pool, which felt like a glorious bathtub with a view, and the amazing buffet breakfast! There was so much variety of Mexican foods, including chilaquiles, several different stews, salsas, fresh fruit, pastries, as well as ham and eggs, pancakes, cereal, and bread for those preferring a more "American" breakfast. We would stay here again for those two features alone!

Beds are not that comfortable, but over all we enjoyed our stay

This is a cool older property coming back to its early glory as the historic district flourishes. The roof top pool and views are awesome.

We absolutely loved our stay. Walking around the Centro historic district was amazing.

A few notes ... first off the Centro area of Mazatlan is not a quiet area. I knew that as I have stayed here multiple times.The staff here is great and very helpful. I had an issue with the key card not working properly because the battery needed to be replaced. The battery was replace the next morning and all was good in the world! WiFi ... since I have stayed here before I knew that the WiFi can be problematic. I had to get WiFi from the living room area instead of the bedroom, no big deal. About 3 years ago they added site blocking to sites you shouldn't be looking at anyway since you in paradise and don't need that stuff. I fully recommend this hotel ... and don't forget to catch the sunset on the roof!

The pool on the roof was fantastic. The classic bathroom was very pleasant, unique, and very clean. We liked the clothes line.

What better service than in mexico

The location is spectacular. The staff very helpful and friendly. Room was small but nice. Good was good. Breakfast on site was handy. Would have liked a mini fridge for soda etc. No washcloths and skimpy towels. The sewing pool is lovely butt small and 3 get deep. The pool view is a million dollar view! Overall very nice facility.

People very friendly

staff very helpful and very nice, their breakfast was delicious, property was very clean does need some upgrades

Beach front, historic property

Very tiny room but a great view. Free water bottles were a nice added touch. Breakfast buffet was very good but advertised 7am opening but not set up and ready until 7:30am. Very loud from all the cars blasting their music but that is not the hotel’s fault.

Very centrally located and the view from on top of the roof around the pool area is very beautiful!

Fantastic location with a beautiful view from the top, close to everything. Hotel was clean in very safe area, breakfast buffet was excellent, and staff was helpful when needed. Would repeat!

Fantastic location and very good view of the sunset from the roof pool/bar

Services

Great location and pool area

A lovely old hotel with spectacular views from the rooftop pool area. The staff was so friendly , kind and helpful.

Great Centro location, staff very accommodating. Breakfast included, Mexican buffet style. All rooms have great views. Street / ocean front very noisy. Wifi sketchy at best. Beautiful rooftop pool on 12th floor, bar on 11th, elevator only goes to 9th. Would definitely stay there again.

I enjoyed my stay

This hotel is so quintessential Mazatlan old style Saltillo tiles. Excellent location in the old historic park. Perfect for walking nightlife or just hanging out. I stay here every time I go

The staff was really helpful and made you feel welcome

Terrible

Lovely staff and right across the street from the Malecon. Close to the shops and restaurants in Centro. Can always flag a Pulmonia if you want to go to the other side of town or enjoy the walk if you’re up for some exercise. Will always stay at this property for the reasons mentioned above.

The location and view was excellent, but the noise out in the street, clubs and restaurants were so loud and couldn't sleep untill 2 or 3 am.