The in-house food order people where very rude

Good: family friendly, swimming pool, nice bathroom and White Company toiletries. Robes, Spa and changing rooms. Quiet, nice grounds. Breakfast. Good wine list. Good decor and impressive looking restaurant. Made for a great relaxing weekend for us as a family before kids are back at school. Could do better: reception greeting on arrival - was told booking via Expedia meant we couldn't use spa (totally incorrect). Staff were overall helpful but gave average service; I think this was lack of training rather than lack of care, eg checking on us, topping up drinks. Something for management to work on. Would have wanted more for the price it costs to eat there. Food too expensive. Could be a better lunch option as we didn't want to pay £18 for a sandwich and kids menu was the same for lunch and dinner which gave them less choice. Sunday lunch was poor - fatty cut of meat meant very little was able to be eaten. Would recommend for a weekend break but maybe seek other food options if you don't want to spend too much each meal time.

Brilliant stay, the welcome pack for the kids was really special and all the extra included items with the room made the stay memorable. Excellent staff and lovely food too!

I stayed with my family it’s really nice. We enjoyed our stay. Swimming and sauna was nice. Breakfast was good. Very clean and nice views. We enjoyed our stay.

I recently stayed at your hotel from August 9th to 10th. I am writing to express my profound disappointment and shock at the unacceptable and neglectful service my partner and I experienced during our stay. Upon arrival, we were immediately confronted with a broken toilet seat in our room. The base was secure, but the lid was completely detached. We attempted to contact reception to address this issue, using both phones in the room, only to be met with six failed attempts due to non-functioning lines. This forced my partner to personally go to the reception desk—a situation that is not only highly inconvenient but also indicative of gross negligence in maintaining your facilities for incoming guests. Adding to our frustration, the television in our room was non-functional. After some effort, we managed to get it working, only to find that the screen was tinted blue, making it unwatchable. Within the first hour of our stay, we found ourselves with a broken toilet, phones that did not work, and a malfunctioning television. This is far below the standard of service one would expect from a hotel of your reputation. On the morning of Saturday, August 10th, we requested that the toilet be fixed immediately. We were assured by reception that maintenance would address the issue. However, after an hour, we had to leave the hotel without any resolution. Upon our return that evening, we found that the room had not been entered, and the toilet remained untouched.

Gorgeous place

Room was tired, for a 2 night stay hotel charge £35 for swimming and you are restricted to an hour each day. Cooked breakfast you need to order.

Great place to stay and food is nice.

Compfortable stay paid for early check in but was not ready feel i should oc not had to pay £25

Room given was not as advertised, in a dirty condition with several hairs in the bathroom. Staff said no other rooms were available although rooms could be booked online. Offered same standard of room in equally poor condition. Eventually offered a third room which matched what was advertised. Pool ceiling falling down, breakfast choice limited and portion sizes small.

Room was comfortable, but could do with updating. Staff were friendly and accommodating. Dinner was good, but breakfast (eggs Benedict) wasn't. Lovely pool, but at £266 for one night's B&B, we were surprised to be asked for another £30 to use it. To sum up, good overall, but poor value for money.

Great hotel, in a great location. Friendly welcome and customer service was superb. Will definitely book again, thoroughly recommended.

A wonderful resort, I wish I could have stayed longer. The pool was a delight to swim in, and the restaurant had really good food!

It was comfotable clean very helpfull

I love this hotel, friendly helpful staff, clean and comfortable rooms. The food is always of a high standard, and while this was a business trip, I look forward to being able to try out the spa facilities one day!

Electric charging stations. We were travelling down to Southampton to embark on our cruise ship for one week. I chose to stay at the Solent Hotel so that I could charge my car ready for the journey home after our cruise. The hotel and facilities were fabulous I will definitely stay there again.

Good to spend time with my son

Warning: Read the small print at the very bottom of the page. You have to pay for the swimming pool and gym. Only found that out post booking. Also can’t use the facilities past checkout (11am) due to “hotel policy” (which we found it in the morning when trying to book the pool). Overall the hotel is fine, run down in areas. Our room had some damp damage on the walls and the desk was damaged, but fairly clean. In hindsight, I would have rather stayed at a travel lodge / premier inn type place this wasn’t any better. Would have been cheaper too. Breakfast was of decent quality although slow. Would I recommend it or stay again. No.

Really nice hotel. I was pleasantly surprised by the quality of the room and public areas. The breakfast was plentiful, a good selection and quality.

Solent Hotel is a nice place to stay, with great facilities and friendly staff. The only point worth mentioning is some room really do need a refresh for the money being charged... I stayed for 3 nights and the average cost of the 3 nights was ok, with two lower cost nights and a very expensive night in the middle. I think the lower cost nights were ok value for money but the expensive night not so much - Some rooms here are updated with fresher bathrooms - power showers and reliable toilets - while other struggle. The lack of plugs next to beds is also a small but disappointing thing when you're paying £150 a night...

Great staff great hotel with tons of character!

This hotel has truly everything you need. Whether you are travelling for business or family vacation you will feel right at home!! We will definitely be back.

standard double room. had shower curtain which is dated. otherwise room comfortable. small fridge with fresh milk and water in corridor. lovely meal in restaurant. staff were attentive. our third stay at the solent.

Amazing stay for our anniversary, the staff were welcoming, food fantastic, and the room was both comfortable and good sized.

A great hotel - a tiny bit tired and the bathroom needed an update - but fantastic for the kids and excellent attention to details for them! We loved the snacks!

Nice hotel with good-sized rooms and good facilities, including spa and pool. Bar and restaurant quite quiet which had a bit of a negative effect on the atmosphere but food was lovely.

Loved the hotel , great value for all the extras we got , staff very friendly and helpful restaurant and bar amazing . Gardens so pretty , only negative but not really a negative, the rooms are a bit dark and don’t match the coastal theme with the rest of the hotel . Will definitely come back when we cruise again 😁

Easy check in. Comfortable beds and clean room. Bar staff very attentive, restaurant staff not so much on this occasion.

Everything was lovely, especially liked the extra touches in the bedroom for my daughter (mini robe and slippers, wash set, play book and crayons, plus a cookie). The only let down was this morning at breakfast they were 4 staff short we were told and it was very clear in the service, we waited over 20mins for our drinks, our whole breakfast went were in there about an hour and a half which made us slightly late for check out, it was a shame as it left an amazing stay with a bad ending.

Ordered room service, fish and chips, and it was dripping in grease and hardly and fish, just batter.

Is a good location but as a 4-star hotel needs too many things to catch a 4 star

We love this hotel very clean and friendly team. The breakfast is amazing !! Unfortunately this time There was a wedding party the weekend with some loud guests who felt the need to be singing in room early hours ( after 2pm ) so sleep disturbances in the night