Lady owner very confused with reservations done through hotels com, she charged penalties on a reservation never existed. She was rude at arrival, and complaint about Canada, Prime Minister and Expedia . Avoid the pain.

I’m grateful for the existence of this gem of a hotel: it’s the best combination of sensible pricing and most every luxe amenity you’d want (fast internet! Nespresso machine! Bathrobes! Iron and ironing board! Great mattress, linens and duvet) that I know of, just a short walk from the NAC, the Rideau Centre, etc.

This is a gorgeous hotel in a perfect location, and would be ideal if you just need a comfortable bed to stay in while you spend all day out and about. You'll have access to beautiful walks, nice coffee shops and restaurants. The owner is extremely friendly and pleasant. As far as cons, the rooms are very small and the use of space isn't great. I found myself knocking things over a lot, and I'm fairly petite so I feel like if I was taller or broader, I wouldn't have been able to comfortably use the facilities. I do feel the small rooms could be work-able if they were re-arranged. There was a really nice desk right by a very sunny window, but I found I wasn't able to take advantage of it as the Wi-Fi was unstable. Again, could be a wonderful place to stay depending on what you're looking for.

Convenient location, spacious and quiet rooms, friendly staff, and a great shower and lots of amenities in the room like a tons of outlets and good amount of shelf space to store things.

Fantastic and comfortable stay, modernized building and friendly staff. Quiet neighbourhood and walking distance to everything I needed.

When we first arrived at the hotel I did not like the room, it was much smaller then expected, not much more room then the bed and a small area to walk around. The bathroom was also extremely small especially for my 6’2 boyfriend. BUT the staff made the stay altogether. The front desk lady was so so so sweet. She was so pleasant and helpful. Had an umbrella I could borrow, a cork screw for my wine. I had a terrible experience with an Uber driver there who wouldn’t return my phone I had left in the car and she let me call my mother from her own personal phone to let her know. She was so sweet and understanding when I was crying and very upset about the situation. Next time I would like to get a bigger room but overall the hotel was so clean, so cute. The area around the hotel was very questionable unfortunately (lots of homeless, drugs, sketchy people) but felt safe in the hotel as there was 2 doors to get through that could only be done with a room key.

Sabena, the owner of about 40 years, is AMAZING and lovely and so are her staff. They will take you back to a standard of warm hospitality from years past. Note: no children at the hotel. Sincerely suggest you call Sabena prior to booking for her to explain this unique hotel. It’s super clean, beds are sooo comfortable and there’s lovely spaces to meet fellow travellers. Great location and recommendations.

Staff were friendly Bed sheets and pillows case were clean and smell nice