had a wonderful stay...our room, room #210, which was directly above the reservation lounge was a uniquely designed room that gave it a charm all it's own...

they have pretty nice rooms staff is usually verry good and friendly we stay almost every trip up witch is alot

Excellent location

We have come to this hotel multiple times and only have had an issue the last year or two. We got there around 1215 and was allowed to get a parking pass and park. When we got the parking pass, I realized the number on the pass(our room) was already cleaned. We went out to eat and we got back around 230 tried to check in but the girl said it wasn’t ready. My husband said it looked ready at 1215 but she said it had to be checked. She also made us park around the building,(we are choice members) even tho our room was around the pool. We had an upfront parking space that we always park at but she said we had to move. I know the check in time is 3 but I asked previously if the rooms were ready could we get in early and the other people have told us yes. We stood in the office and NO ONE checked the rooms. All of the attendants have been great but this girl was very unfriendly. When we checked out she said nothing through the whole process.If we can’t check in early that’s fine, just don’t lie to us

The beds were very uncomfortable.

Cant beat location

We will definitely stay here again!

I stayed here for an event at the Convention Center. It was literally a 3-4 minute walk. The walk to downtown was right down the street. Staff was friendly. The room was decent and worked great for me.

The floor turned my bare feet black. The room was dark because 2 lights were out. The back of the TV remote kept coming off. The people were friendly. I felt as though this block of rooms were not kept as well as the rooms in the building with the office.

Room was dusty and dirty. Couch was stained up and disgusting. The smoke detector didn’t work and was hanging off the wall. Only stayed 1 night. Don’t bother trying to contact property after booking, especially if you book a non refundable room like I did, they will not respond to you at all.

You get what you pay for. You are kinda off in an alleyway and it’s super confusing to figure out what building you are in. Very basic motel.

Like the convenience of the parking garage and our room #4XX was very nice! The night desk clerk was extremely friendly and helpful

Good value. Easy walk to downtown Gatlinburg. Just need to clean up trash around the back of main building.

A group of friends and I wanted an inexpensive, but comfortable stay close to Gatlinburg and this place exceeded out expectations. The rooms were comfortable and I appreciated the refrigerator in each room, location and the easy parking. Some small points off because we booked two rooms. One had no issues, but the other had a very finicky faucet. If you turned it a hair too much water began spraying all over the bathroom. We didn't complain however and just turned it on with care. I would stay here again.

I would have given it 5 stars but there was NO hot water

Very pleased with hotel.Stay the next 43 days

Trash around property and parking area. Went to get grab & go breakfast at 9:30 am and staff had slready put away and didnt offer anything. No regular creamer for coffee but available in small packets for room which is not enough.

Clean, best hotel of the stay.

We had a great first time in Gatlinburg and staff was accommodatingl

Good place

The room was spotless and smelled so clean. It's within easy walking to all of Gatlinburg town.

I had to stay there last minute and it was just a older nice clean room and easy parking so it’s not the Hilton, but it was just fine

The bottom sheet in our bed had multiple holes in it. In the bathroom, there was no shower curtain. The whole bathroom got wet when a shower was taken. We regretted staying here!

The room was neat and clean. The bathroom was in need of a few minor repairs, but clean and useable. Check in and out was very easy. It was very close to the main street in Gatlinburg making it easy access by walking.

Great location. Nice room. Coffee and juice machine in the lobby. Friendly staff. Happy with our stay.

Great location

Very clean. Great location!

A good price for a clean centrally located motel. The room was clean and the staff was very friendly at the front desk.

It wasn’t what we thought going the room was very hot and very musty

Good place.

Great stay close to downtown!

Overall is good but not great for cleanliness room has cockroach. Walkable to the downtown area 10/10 for that.