We really enjoyed our stay here! We took advantage of the spa and the restaurant, eating lunch and dinner on site once and spending time in the hot (warm) tub and getting massages. It was all really fantastic. Literally the only negative I can say is that spa facilities seem a bit worn down and like they need to be updated, particularly the hot tub that was not really hot.

While the junior suites have a jacuzzi in the room, it is inconvenient to climb into the jacuzzi in order to have just a shower. and the floor ends up wet and slippery.

Slow check in,very slow front desk stuff

We stayed in two different areas of the property. One had elevator access which greatly assisted us, the other didn't. This makes it very difficult for older, or disabled individuals

Very good but issue with luggage. The hotel is cabana style and transporting luggage to cabana, one luggage’s wheels were damaged.

Great hotel, the best part is the view! It’s stunning! The staff is friendly and helpful, the room is pretty comfortable too, but the pool could be bigger, it’s a bit crowded, I wish the breakfast area was bigger and with more options of healthy food, and I wish they would offer late check in.

The hotel is nice and cozy, the place where the hotel is located is very nice, the hotel food is acceptable, the service in general is good, only that the room they gave us was very far from the reception and when we arrived they did not take us bags to the room and had to carry it up a steep incline.

Outstanding in general,

The hotel was excellent, the front desk service communicate with you via WhatsApp if you want and you can ask and order everything from there, from table reservations at restaurants to tour bookings and changes in your requests at the hotel. Specially Mario was super helpful and willing to solve immediately every matter that we put in his hands. Breakfast was good, it had a correct selection of salty and sweet stuff. I would have liked that the personnel would be more strict with people that weren’t wearing masks. Also several cups were cracked, it’s a bit of nitpicking but a 4atras hotel cannot miss these details. The room was amazing, very spacious and clean, the view to the lake was super good and the room service excellent, they were offering chromecast devices in case you wanted to stream smth to the tv. One down side was the fridge was empty, I would guess they would refill it with whatever you ask but would have been nice to have it filled already. Also, the fridge was making a terrible noise when starting so in the middle of the night it was a bit annoying.

Beautiful lake room view, nice hotel garden. Not so good pillows

Our suite was worth every penny. It’s a sunken bedroom and you open your eyes in the morning and the first thing you see is the beautiful view. The breakfast was good and the dining room has that same beautiful view. The new manager is very good. She helped us with a couple of minor problems and after reading the couple of poor reviews, you can tell she’s fixing all of the problems.

We had the highest room on the property which gave us a fantastic view of Lake Nahuel Huapi. I suspect other rooms have somewhat of the same view but not quite the same as the room we were in. The downside was that the building we were in was a tough walk up from the office where the restaurant and the main office was. The breakfast was less than exciting but the staff was supremely supportive and helpful. A little modernization of the facilities would make this property a 5-star facility.

Beautiful view and lovely facility. Staff was incredibly helpful and kind. Challenging steps and incline to the place where our rooms were

The property is located in a wonderful location and is so well maintained. The staff is very friendly and helpful. My family and I really enjoyed our time here.

Very kind staff, great costumer service, beautiful view

asked for 2 selaret

Location requires tranport, once Sube card sorted, no problemo. Large spacious rooms, great views.

Pasamos un tiempo maravilloso en el hotel, todos nos ayudaron mucho desde pedir taxis , cómo información, en especial Lorena que me empacaba el desayuno de mi esposo.

Great room with an amazing lake view. Nicolas in reception went above and beyond to schedule our last minute tour and spa appointments. The breakfast was good and the staff was always willing to accommodate your requests. Awesome service, thank you!

The view and the staff are amazizing. Very helpfull and kind.

Welcome was very personal - presented with an orange juice and taken to our room. The room was up the top of a steep hill with beautiful views over the lake. The staff were very friendly and willing to help with anything. The kitchen equipment was very light on with only one pot.

Amazing view of the lake. Extremely helpful staff. Very nice room.

It is a beautiful hotel and spa! We were there for a very short time (one night) and did not take full advantage of their amenities. The service was great and they provided a delicious breakfast. It is a little ways away from city center (not walkable).

This is a fantastic hotel—stay here! Beautiful and comfortable room with fireplace and great lake view. The room was super! The setting lovely. The breakfast excellent. The staff were wonderful. I was solo on a bicycle ride around the world but this would be great place for romance! Stay here!

great hotel, i really enjoyed my stay here. it's 10 min bus ride from the city. nice views as well

Staff was helpful and friendly. Nice place with views as promised, and the staff helped me in a bind over a rental car problem. My one hitch could be Hotels.com's fault more than theirs, but it needs to be fixed by hotel or expedia. When we arrived, just over the border via the boat and bus trip, we were told that we had to pay a tax in Chilean pesos, cash only, in advance. I was told that the info was on the website where I booked, but it was not - our booking said all taxes were included. It was annoying to have to fork over the pesos that I thought would cover the first taxifare into town. And I'm lucky I had any pesos then.

The view, dedication of the staff, friendliness of the staff and atmosphere were excellent! The rooms were nice and included nice jacuzzis and a big bay window with the view! Masseuse was excellent!! The room service was bad. The hotel seemed to be understaffed to handle large evening meals and were unable to get room service to rooms without the food arriving super cold. Reccomend additional staff for the evening meal to get food out quickly and hot as well as to rooms requesting room service.

The property has serious structural flaws (one of our rooms - but possibly others- and spa area in need of serious renovation) and management based on my experience is disingenuous. I had booked a super expensive suite for 3 over Christmas for my two daughters and myself. The cabins floors were heated through hot water pipes and in the upstairs room only one small window could be fully opened. It was unbearably hot at night, impossible to sleep, the sheets and bed felt warm to the touch. When I mentioned the problem the second day I was told it would be fixed. Turns out it wasn't, I had to call maintenance the second night & the mechanic explained that it had nothing to do with the heating but was due to a problem with the pipes. The front desk admitted as much the next day saying they had installed and air condition but did not have time to connect it as the place was booked. By then I hadn't slept for 2 nights and was headachy & upset. They offered me 2 rooms for our last night and suggested I should contact management to be compensated for the first 2 nights. Management offered free dinner although the front desk had just helped me to make a significant deposit at a local restaurant for our xmas dinner (it was our last night) and a free ride to the airport, although I had my own car. When I pointed out that this was not working for me for obvious reasons and that I was expecting a discount on the rooms instead, they simply refused. I really felt taken advantage off.

Everything about our stay was wonderful. The location was ideal with plenty of restaurants and bars nearby. Staff was friendly, helpful, and willing to accommodate anyway possible. The rooms were a bit too warm for our comfort though.

Amazing views, great breakfast and staff, very romantic.

The people is excellent the service was great very romantic, very very recommendable

Great amenities, fantastic view of the lake! Staff was helpful. Next to great restaurant (El Patacon)