nice staff, good location, reasonable rate, a not terrible breakfast. the bed was VERY firm. would stay here again.

Clean modern and comfortable rooms in a great location

The bed wasn’t up to the usual Hampton Inn standard. You don’t have to remodel every 2 years like some hotel chains but please check condition of items like beds and replace them as needed. Room 1019 would be a good place to start. Also, one of the cleaning staff looked annoyed with us as the elevator door opened and she saw us. She mumbled something, didn’t move over and the elevator left. Hard during the morning hours when it was busy, and not good service.

Bathroom tub was leaking and tub was clogged. Also front desk person wasn’t very cooperative.

Had a beautiful 3 days at this hotel. It was so central to everything. 15 min walk to capital state buildings. Rooms were clean and comfortable. Breakfast was well presented and quite nice. Would stay again.

I booked this hotel specifically because of location and laundry services as strange as it sounds. I was taking a short trip where I would be needing to do a few loads of laundry. When I checked into the hotel, there were no laundry services and no laundry rooms. Clearly stated on Travelocity that had laundry services. Altered my entire trip. Sucks!

Breakfast staff was exceptional; check-in great; valet and floor cleaning staff not as friendly but competent.

Pleased with my stay here. Staff is very friendly and helpful. Valet-only parking lot. Hotel itself is a bit outdated but clean. A/C was very loud, had to turn it off at night. Great water pressure in shower - and hot water was very hot. Good free breakfast.

The hotel itself was nice. We hardly use the hotel because we went to a concert and came back and left the next day. The lady that served breakfast was very kind. However, the rest of the customer service is awful since the trip I have tried to contact the company, many times with no response. You had to pay for a valet to park your car when I got my car back. It smelled so bad like marijuana. I still have the smell in my car and I’ve tried to get it out. No one from the hotel will answer my concerns about this being a problem. I am very disappointed that nobody can return my calls. We have more stay planned In Albany for other concerts and will not be staying there again, which is unfortunate.

Everything was gorgeous, great location , friendly staff. My friend and I went to go to breakfast and in the elevator there was feces , we told the front desk person and when we went back upstairs the big turd was gone but the diarrhea on the floor remained. They needed to shut the elevator down and deep clean. Not acceptable. Breakfast was good but many fruit flies were around. Not a typical Hampton I’ve stayed at.

Front desk clerks were excellent... bed was uncomfortable, hotel itself seemed to have been remodeled quickly and not very well. First time to Albany. Had no idea that there was literally nothing there. Not walkable, no restaurants, didn't feel safe. Recommend staying 30 miles up the road in Saratoga.

No pool

Book with them. Staff is wonderful. Breakfast is good as well

Very clean and staff was helpful and curious. Breakfast buffet was amazing and delicious. We really enjoyed our stay at Hampton Inn, Albany downtown!

Always a pleasure stopping here in the course of my bike tours upstate or in west NY. Helpful, friendly staff, perfect location with easy access to and from the road, plenty of nice places for food and drink.

Hotel was fine, nothing special. It would have been nice too have curtins that covered the windows as there is a lot of light in the city night.

A conveniently located downtown hotel for a stay in town. The staff has always been very pleasant and helpful every time I’ve stayed at the hotel. An added plus is the broad array of food and drink establishments on Pearl Street, the next parallel to the hotel’s street. I know I’ll be back.

Awesome 👏

Our shower was leaking and hard to close. There was a sudden fire drill late at night and we had to walk from the 10th floor in my nightgown and slippers to outside of the hotel because there was a fire in the restaurant.

Front desk lady with the big earrings was rude. Got food poisoning from the breakfast. Parking is way too expensive. Would NOT stay here again.

Room was clean, bed was comfy. AC turns off in the middle of the night which made it uncomfortable to wake up during. Room entry doors slam shut and make terribly loud noise which caused us to be woken up at 6am and did not allow us to fall back asleep.

Our ckeck i. Was a bit of shock. &18 for parking, not aware of it. 75. For a dog. However no dog park in the hotel or grass area. We had to go 2 block to a park. The spanish lady at check in was rude. We wre given only 1 key for the room, had to go and ask one for my wife. Not to mention the 11:00 pm fire alarm evacuation. False alarm. Breakfast was the only good thing over all. We will not be going back again.

Valet parking only is expensive and staff is not very helpful at parking. One of the valets just gave us our keys and pointed.

Everything is going well!!! My pup is very comfortable and there’s a dog park nearby!

In the middle of my sleep everyone had to leave their rooms for a so called fire drill...It was 11pm, the staff said nothing about what was going on. The lobby of the hotel full with people tried and asking what's going on. Not one staff said anything. This went on for 30mins couldn't go back to sleep after that.

Wonderful check in with AJ

The only complaint I had was the breakfast. We stayed Sat night until Monday. On Sunday there was probably over 300 people at breakfast. There was only 2 people preparing breakfast. They were running themselves ragged and could not keep up with the demand. Also, the eggs, sauysage and potatoes were microwaved so it wasn't the best tasting. Everything else about our stay was great. Very clean, beds were comfortable and staff was friendly

Well placed et cozy

Very average. Location is excellent. Airco very loud but did the job. Breakfast very basic. Room for 4 with 3 towels and 1 mini shampoo does not feel welcoming.

The hotel was fine, a little bit run down and in need of some updating, but it was adequate. The main issue was that the shower dripped continuously and the water in the shower was too hot to comfortably shower. Unfortunately, no matter what we did the water temperature could not be adjusted to a comfortable temperature. In addition, the hot water in the sink was extremely hot. We heard a woman in the room next to us warn another person in the room not to use the hot water in the sink because it would get really hot. Evidently, the water temperature issue was not just limited to our room. We only stayed for one night, but we could not shower during our stay. I informed the person working at the front desk of the hotel about the water issue upon checking out.

Hotel felt secure and safe. I got the "standard room" with no microwave oven. I was a little disappointed because the reviews led me to believe I was getting more, but I guess the suites cost more than $200. Valet parking costs $17. No other place to park. Staff was friendly and room was clean.

This hotel has been a nice place. Its location was ideal for taking walks near the city center. The employees of the front desk were very polite and professional.