Great experience

Loved the customer service starting with arrival check in to parked car and help with my luggage and room I would stay here again Definetly

Great service

The property looks super tired , dated , the property itself is an old building very beautiful arquitectural wise but looks like they haven”t put any effort or money in maintenance. Our internet and t.v did not work during our stay even though we reported since we arrived. This property is not a 4 star place at all . .

Very good location, there was no hairdryer and minibar in the room.

It rests very well

on check-in they could not find me in system. I arrived late, as I had notified them, early 6 am morning after first night date. Eventually figured it out. Room had no ventilation or air conditioning. Only fans. Bathtub drain did not work. Shower was a drizzle and hot water took long time to arrive. TV channels hard to figure out. No guide provided. Otherwise all else was good.

They change my room 4 times

decent hotel but many near by are in better condition

Good central location.

The hotel is beautifully historic. Very clean and very well-kept. In a prime location of the historic city center. I landed at 5 AM from a redeye flight and arrived at the hotel at 6 AM. The staff was able to check me in for a reasonable fee so that I can get a good nap and restful morning.

The hotel is next to Morelia Cathedral, which is in the centre of Morelia. It is very convenient to walk around. The building is historical. The staff is very friendly although some of them are difficult to communicate in English. The hotel is not cheap. But the facilities are limited, e.g. there is no fridge, no kettle, no slippers.

Front staff not friendly. Restaurant staff & valet attendants very courteous.

LOVED the location. It was across from the Cathedral, and one block from the main square. MUCH better to stay here than on the main square that is very loud until early in the morning. We had a room with a view and small balcony. Room was very large with super high ceilings. Bathrooms remodelled, spacious and very clean. Housekeeping daily kept the room very clean. Rooftop restaurant and bar had a super view, inside and outside seating, and good food, drinks and service. They were closed on Saturday night for a private party, and are not open at all on Sunday evening, so do not delay going there when you arrive in case they are closed for another private party. There is NOTHING negative to say about this property. I would stay here again and highly recommend it.

Excellent location. Hotel is in the heart of Morelia

Lovely and enchanting!

The hotel is in an old hacienda across from the cathedral. The view is amazing! I booked two rooms with king beds. I was giving two rooms with two full size bed. As a parent who do sleeps, this wasn’t very fun!

Very nice hotel and a restaurant is in the building for dinners. There is no options for breakfast or morning coffee

It was a nice stay... room was nice but had alot of things that did not work.

Staff is amazing They really want to help

Super nice historical building. It was clean, comfortable, and well maintained. Conveniently located in city centre. check-in women at front desk not welcoming, seemed bothered by our questions and pointed us to QR code for answers. However, the guys who worked lobby super friendly and happy to see us.

Right across from the Basilica many restaurants and shops walking distance. The hotel is from the colonial area , rustic tile or wood flooring, large doors and windows, but clean. We had great views of the Basilica. We were able to book a tour of Morelia through them. Excellent roof top restaurant open all day 8-11pm . Would definitely stay here again!

Lack of amenities, no ice machine no morning coffee no ac( was not needed tho the room was very cool and huge fan made it perfect) over all great location but some more amenities would have made it perfect. Like made a pool a guess roof top walking area etc

Great location in the center of Morelia. Super clean. Staff beyond friendly and helpful. Roof top restaurant with great singers entertainment and excellent waitresses service. Quiet at night. Highly recommend it for families, couples and business travel.

Me gusto mucho su arquitectura del hotel y las anotaciones muy limpias

Service was excellent with a pretty view of cathedral

Needs more electrical outlets in the rooms.

The location of the property is incredible. Unfortunately, the staff other than Alexandra from the restaurant "La Azotea" and our housekeeping staff member Rosita, were horrible! The front desk never offered a VIP amenity even after messaging the hotel directly. I also had to call room service on an order of coffee and toast after placing an order 45 minutes prior, only to be told they didn't know what time it would be delivered. Needless to say, I canceled the order and walked to a restaurant by the hotel to purchase it and bring it back to our room. I have stayed in many hotels in Morelia.. La Casa Grande, Hotel Casino, Hotel La Soledad and Villa Montaña. This was by far the worst Service of all. For about the same price range (property wise) I would stay at Hotel del La Soledad which has better service.The exerience was so bad I preferred losing a prepaid night and purchasing new tickets to return home because all the hotels were sold out during the Christmas break. ..

Lovely property.

Everything was good

Clean, spacious, close to everything, safe, very colonial vibe which I already knew based on pictures.

Reception service were as good other hotel but hotel old and dark. Don’t get me wrong, I expected old with history but darkness of hotel hallway to your room felt disappointed. Also make sure to have multi usb charge unit, cause only 1 outlet (that I was able to find) in bedroom area. Also safe box in room were broken/damaged and could not use. However room size and quality of bed were good that we were able to sleep well.